Jobs in the United States

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Added 3 mins ago
Customer Sales Service Representative
APPLIED INDUSTRIAL TECHNOLOGIES IN
ROTHSCHILD, WI
JOB REQUIREMENTS: We are hiring a full-time creative, resourceful customer sales & service representative (CSSR). In this role, you will provide professional and timely support to our sales…
Added 4 mins ago
Senior Wealth Portfolio Manager
JOHNSON BANK
MADISON, WI
Added 4 mins ago
Companion Animal Territory Representative - Mooresville, NC / Winston-Salem, NC
Merck
Madison, WI
…The Science of Healthier Animals. In addition, the Territory Representative demonstrates an understanding of the resources available across our Company's Animal Health division and our…
Added 4 mins ago
Clinical AI Strategist - Pharmacist
Wolters Kluwer
Madison, WI
Author, maintain, and version AI evals, including evaluation scenarios, representative test cases, expected outcomes, and scoring rubrics that cover routine tasks, ambiguous inputs, edge…
Added 4 mins ago
C
Data Modeler – Telecom Data & Information Architecture
Cognizant
Madison, WI
- $120,000 to $135,000 USD / year
…intelligence, digital transformation, and operational excellence. We partner with industry leaders to develop scalable data architectures, enterprise data models, governance frameworks, and…
Added 5 mins ago
B
Business Development Sales
Bernicks
Dresser, WI
- $38,000 USD / year
Must possess a valid driver's license and maintain a driving record that meets company standards
Added 22 mins ago
Work Café Manager, Williamsburg, Brooklyn, NY533BD1)
Santander Bank N.A.
United States
Oversee co-working, meeting facilities and room bookings, and partner closely with the Work Café Director and Work Café Events Manager on the development and execution of local events and…
Added 25 mins ago
XL Batteries
XL Batteries
Marlborough, MA, MA
Our Chemical Process Development group is a multidisciplinary team of organic synthetic chemists, process development chemists, and chemical engineers working together to design novel…
Added 35 mins ago
FC
Information Technology Educator
Fairfax County
Fairfax, VA
- $29.28 to $51.23 USD / hour
Join our team and help support our mission to partner with communities, families, and individuals to provide opportunities to access a continuum of resources that promote equity and create…
Added 36 mins ago
Advising Specialist
T3 Partnership Tarrant To & Through
Fort Worth, TX
…intervention strategies, family engagement, and campus partnership development to support students in becoming college, career, and military ready. Advising Specialists utilize…
Added 38 mins ago
Financial Aid Processor II
South University
Chandler, AZ
3 years of financial aid experience required
Added 42 mins ago
FM
Travel Physical Therapist
Fusion Medical Staffing
Fond du Lac, WI
- $1,751.7 to $2,110.48 USD / week
Sensory - Must possess visual acuity and ability to effectively communicate
Added 42 mins ago
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Travel Physical Therapist
Fusion Medical Staffing
Fond du Lac, WI
- $1,943.69 to $2,341.8 USD / week
Sensory - Must possess visual acuity and ability to effectively communicate
Added 42 mins ago
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Travel Occupational Therapist
Fusion Medical Staffing
Worcester, MA
- $1,749.64 to $2,108 USD / week
Sensory - Must possess visual acuity and ability to effectively communicate
Added 1 hour ago
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Travel Physical Therapist
Fusion Medical Staffing
Alamosa, CO
- $1,906.18 to $2,296.6 USD / week
Sensory - Must possess visual acuity and ability to effectively communicate
Added 1 hour ago
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Travel Physical Therapist
Fusion Medical Staffing
Mount Vernon, IL
- $1,943.69 to $2,341.8 USD / week
Sensory - Must possess visual acuity and ability to effectively communicate
Added 1 hour ago
Software Test Engineer (Level 2 or 3) AHT
Northrop Grumman
Dulles, VA
Partner with the Mission Operations team to validate software capabilities and support operational scenarios representative of satellite flight operations.
Added 1 hour ago
Construction Manager , AMER
Amazon
Sterling, VA
…energy-efficient, cost-effective designs. You will work alongside partner teams such as Operations, Networking, Controls, Security, and Commissioning to build Data Centers that directly…
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Registered Nurse Care Manager, VBC
Somatus, Inc.
Glendale, AZ
Partner closely with physicians and practice staff to establish a collaborative working relationship focused on improving patient outcomes. Serve as Somatus’ primary representative within…
Added 1 hour ago
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DIRECTOR OF COMMUNITY DAY SERVICES
LITTLE CITY FOUNDATION
Grayslake, IL
- $77,092 to $83,000 USD / year
9. Partner with development/grants team members to ensure commitments are tracked, communicated, and executed.
Added 1 hour ago
TJ
Program Director, Environment
The Joyce Foundation
Chicago, IL
- $190,000 to $235,000 USD / year
…and Accountability - the Foundation supports policy research, development, and advocacy in six areas: Culture, Democracy, Education & Economic Mobility, Environment, Gun Violence Prevention…
Added 2 hours ago
A
Project Controls Manager
Actalent
Hillsboro, OR
- $60.1 to $86.54 USD / hour
Partner with project teams to establish effective coding structures, reporting systems, and governance processes that support project controls.
Added 2 hours ago
KI
Outside Sales & Account Management - Foodservice Packaging (Hybrid)
Kevidko Inc
Los Angeles, CA
- $4,500 to $30,000 USD / month
We’re looking for a customer-focused outside sales representative to acquire key accounts, build relationships with new clients, and identify opportunities to grow revenue. You will act as…
Added 2 hours ago
Field Sales Representative, Civilian, Google Public Sector
Google
Washington D.C., DC
As a Field Sales Representative (FSR) for Public Sector, you will be working with our Public Sector accounts related to different public entities across Civilian, specifically the…
Added 2 hours ago
Product Manager - Lifecycle (Hybrid) - (Non-IT)
CareFirst
Washington, DC
Serve as a representative building relationships with other departments to collaboratively propose and partner on product development and implementation to introduce new product components…

L-Nutra

Customer Service Manager

Remote, United States

$90,000 to $110,000 USD / year

Apply on jobs.workable.com About employer

Applications open in a new tab.

Job details

Pay: $90,000 to $110,000 USD / year
Posting language: English
Posted: Nov 2, 2026

Original job description

Lead the Team Our Customers Actually Talk To L-Nutra is a clinical nutrition and longevity company built on more than 25 years of research and over $36M in NIH and EU funding. Our Prolon Fasting Mimicking Diet is the first clinically studied program that delivers the benefits of fasting while you eat - and it has earned real credibility with consumers, physicians, and a growing healthcare footprint. For most of our customers, the people they talk to when they have a question are the company. We're looking for a Customer Service Manager to lead that team day to day across the United States, Canada, and Australia - someone who combines real people leadership with operational rigor, knows the product well enough to coach on it, and treats a customer's question about a five-day fast with the care it deserves. Why This Role Matters Customer service at L-Nutra is where retention is won or lost. A customer midway through a fast, a subscriber deciding whether to stay, a patient enrolled through their physician - each of them lands with your team first. How quickly, accurately, and warmly we respond shapes whether they come back, and what they tell the people around them. This seat owns the daily operation of the customer service team: coaching and developing a distributed team of representatives, keeping service quality consistent across three markets, and running our platform (Gladly) so the team spends its time on customers rather than workarounds. You'll partner closely with the Director of Customer Service on the bigger moves - retention, automation, and the member experience for our Longevity Program - with real runway to grow as the company does. What You'll Own Team Leadership & Customer Experience

Run day-to-day customer service operations across the US, Canada, and Australia, keeping service quality and efficiency consistent across markets and time zones.
Lead, coach, and develop a distributed team of customer service representatives, building a culture that is positive, collaborative, and accountable.
Own team performance: productivity, quality, and escalations, with regular coaching and direct, constructive feedback.
Make sure every interaction is knowledgeable, compassionate, and efficient - across Prolon, L-Nutra Health, the Longevity Program, and every channel we sell through.
Partner with the Director and cross-functional teams on customer experience initiatives, retention strategies, and department priorities. Product, Nutrition & Knowledge Management
Become an expert in Prolon, the 5-Day Fasting Mimicking Diet, and the broader L-Nutra product and program portfolio.
Guide the team on product and nutrition questions, and know when to bring in our clinical and nutrition colleagues.
Keep training materials, SOPs, FAQs, and customer-facing knowledge resources current and useful.
Work with internal teams so customer education and communications stay accurate, consistent, and on-standard. Operations, Technology & Continuous Improvement
Track customer service KPIs - response time, resolution rate, productivity, CSAT - and act on what they tell you.
Serve as the team's primary Gladly expert: administer the platform, optimize workflows, and put its AI and automation capabilities to real use, alongside Shopify, Loop, and the rest of our stack.
Partner with the Director and cross-functional teams to improve workflows, automation, reporting, and operational efficiency.
Lead the rollout of new processes, tools, and initiatives, and adapt as the business evolves.
Contribute to department projects and company-wide initiatives with a proactive, solutions-first approach.

What You Bring Required

Customer service management or team leadership experience, including coaching, performance management, and team development.
Experience in health, wellness, nutrition, or another customer-focused industry where the product matters to people's lives.
Exceptional communication, interpersonal, and problem-solving skills.
Strong organization and sound judgment; you manage competing priorities without needing to be told what to do first.
Emotional intelligence and professionalism - you handle difficult conversations with customers and teammates constructively.
Comfort in a fast-paced, entrepreneurial environment where priorities evolve and everyone contributes.
An instinct for learning new technology, spotting what could work better, and taking the initiative to fix it. Strongly Preferred
Advanced experience with Gladly - administration, reporting, workflow optimization, automation, and AI-powered capabilities.
Experience implementing or optimizing AI tools in a customer service environment.
Experience with Shopify, Loop Subscriptions, and related e-commerce and customer service platforms.
A strong grasp of retention, subscription management, and the sales opportunity inside customer service - loyalty and lifetime value, not just ticket closure.
Experience managing remote, international, or outsourced customer service teams.
Nutrition literacy: a background in nutrition education or client-facing nutrition work, or a related credential, that lets you coach the team on product questions with confidence.
Knowledge of Prolon, fasting, metabolic health, or longevity science. Who Thrives Here You're a leader and a doer. You like people - customers and teammates alike - and you get real satisfaction from solving their problems and from watching your team get better at solving them. You set clear expectations and hold them, with warmth rather than edge. You're comfortable owning outcomes, adapting when the plan changes, and stepping in alongside the team when the volume spikes. Most of all, you take pride in building an empowered, knowledgeable team and steadily improving the experience for customers and colleagues both. What Success Looks Like First 90 Days
You know the products, the programs, and the team cold, and you've taken over the daily operation across all three markets without a dip in service.
You've established a coaching rhythm with every representative and a clear baseline on the KPIs that matter. First 6 Months
Response times and resolution rates are measurably better, and the team's quality is consistent regardless of who picks up.
Gladly is working harder for us: workflows cleaned up, automation and AI in use where they help, and reporting the Director can act on.
Training materials and SOPs are current, and new representatives ramp faster because of it. First 12 Months
Customer service is a visible contributor to retention and lifetime value, with the data to show it.
A stable, developed team with clear career paths, and a service operation that scales as the company grows.
You're the Director's trusted partner on the next chapter of customer experience, including the Longevity Program.

What We Offer

Mission-driven work with real, measurable impact on human health.
Flexible PTO.
A fully remote role with a team that is flexible and considerate about how we work together.
Competitive compensation + healthcare benefits.
401(k) matching up to 4%.
The opportunity to grow with the company as we scale.

Compensation: $90,000–110,000 base pay. Benefits + bonus + equity. Final compensation will be based on experience, scope, and impact.

Apply on jobs.workable.com About employer

More about this job

Skills

Customer service
Team leadership
Coaching
Customer experience
Shopify
Reporting
Performance management
Team building
Communication skills
Problem solving
Workflow
Sales

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Work requirements

Jobs in the United States