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GH
Licensed Practical Nurse - LPN
Genesis Healthcare
Tuscumbia, AL
- $27 to $30 USD / hour
We are dedicated to improving the lives we touch through the delivery of high-quality care and exceptional service. As a leading provider in the long-term care industry, we believe in…
Added just now
GH
Registered Nurse, RN
Genesis Healthcare
Tuscumbia, AL
- $35.5 to $39 USD / hour
We are dedicated to improving the lives we touch through the delivery of high-quality care and exceptional service. As a leading provider in the long-term care industry, we believe in…
Added just now
GH
Assistant Director of Nursing, RN
Genesis Healthcare
Tuscumbia, AL
- $41 to $43 USD / hour
We are dedicated to improving the lives we touch through the delivery of high-quality care and exceptional service. As a leading provider in the long-term care industry, we believe in…
Added just now
Welder
HouseSmart Construction - Clayton
Hamilton, AL
…their full potential. Our focus on team member experience, development and engagement is paramount, offering career pathing and leadership development opportunities to foster growth and…
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GH
Social Worker
Genesis Healthcare
Decatur, AL
- $27 USD / hour
We are dedicated to improving the lives we touch through the delivery of high-quality care and exceptional service. As a leading provider in the long-term care industry, we believe in…
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Enterprise Technology Project Manager
Regions Bank
Hoover, AL
…opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of…
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Modernization Sales Specialist
Otis Elevator Company
Hoover, AL
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point…
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Senior Manager, Material Management
L3Harris
Huntsville, AL
Strong cross-functional collaboration skills with experience partnering with Program Management, Engineering, Operations, Quality, Finance, and Business Development.
Added 1 min ago
GA
Director, Architecture and Data
GE Aerospace
Huntsville, AL
- $152,000 to $202,000 USD / year
This is a people-leadership role that balances two accountabilities: being on the cutting of technology to invent the future of flight and lifting people up to work on world class teams;…
Added 1 min ago
GA
T700 Depot Military Field Service Representative – Tolemaida, Colombia
GE Aerospace
Huntsville, AL
- $100,000 to $133,000 USD / year
…Candidates must be mobile to meet the needs of the customer, program and…
Added 1 min ago
CMC Mechanical Analysis Lead Engineer
GE Aerospace
Huntsville, AL
…post-processing tools. The individual will be accountable for the quality of own their own work and will be reliant on guidance from their supervisor and technical mentors. This role…
Added 1 min ago
C
Program Manager / Implementation Lead (Ketryx)
Cognizant
Montgomery, AL
- $83,000 to $94,500 USD / year
As a Ketryx Program Manager , you will make an impact by leading the implementation of Ketryx and associated quality and engineering platforms in a regulated environment. You will be a…
Added 1 min ago
C
Program Manager/ Implementation Lead (Ketryx)
Cognizant
Montgomery, AL
- $83,000 to $94,500 USD / year
As a Ketryx Program Manager , you will make an impact by leading the implementation of Ketryx and associated quality and engineering platforms in a regulated environment. You will be a…
Added 1 min ago
Sr. Contract Support Analyst
CBRE
Montgomery, AL
…requirements arefulfilled while maintaining high standards of quality, compliance, and…
Added 1 min ago
Project Manager - Medicaid
Highmark Health
Montgomery, AL
Work with business and technical organizations to assemble project teams. Lead Project Managers and Program team in the development and maintenance of comprehensive plans for a defined…
Added 1 min ago
CG
EXECUTIVE CHEF
Compass Group, North America
Montgomery, AL
- $75,000 to $85,000 USD / year
…experiences while maintaining the highest standards of food quality, safety, and sanitation. You'll have the opportunity to bring creativity, leadership, and innovation to a thriving…
Added 2 mins ago
Public Health Planner
Cerro Gordo County Department of Public Health
Mason City, IA
…issues facing the community; assists with department plans development and is responsible for researching, developing and writing grant proposals to support external funds development and…
Added 6 mins ago
SA
Supervisor Customer Service - CMH
Southwest Airlines Co.
Columbus, OH
- $36 to $37.5 USD / hour
Invest in leadership and self-growth through participating in continuous learning and development
Added 7 mins ago
CR
Assistant Store Manager
Carter's Retail Inc.
Columbia-Mall, MD
- $21 to $27.25 USD / hour
…clothing brand.* We’ve become an industry leader by providing quality - from the first Original Bodysuit® to the lasting careers we offer our team. We’ve kept our close-knit culture since…
Added 7 mins ago
Assistant Store Manager
Carter's Retail Inc.
Pasadena, TX
…clothing brand.* We’ve become an industry leader by providing quality - from the first Original Bodysuit® to the lasting careers we offer our team. We’ve kept our close-knit culture since…
Added 10 mins ago
Respiratory *NURSE* RN
RHG HEALTHCARE SERVICES LLC
Weston, WI
…mission of putting people first is lived out by providing high-quality rehabilitation and health services that enhance the well-being of our…
Added 10 mins ago
Senior Manager, Accounting
Jobgether
Remote, United States
Leadership experience, including the ability to guide experienced professionals and support their career development.
Added 10 mins ago
J
Director, Contractual Financial Oversight
Jobgether
Remote, United States
- $106,913 to $139,910 USD / year
…Procurement, Network Management, Compliance, and Executive Leadership, you will influence important contractual decisions. You will also develop recommendations that strengthen financial…
Added 14 mins ago
Store Manager in Training
Pennsylvania CVS Pharmacy, L.L.C.
New Holland, PA
The SMIT program is designed to enhance your career as a future store leader. We support your development towards the store manager role by participating in a self-paced, collaborative…
Added 14 mins ago
Store Manager in Training
Pennsylvania CVS Pharmacy, L.L.C.
Lancaster, PA
The SMIT program is designed to enhance your career as a future store leader. We support your development towards the store manager role by participating in a self-paced, collaborative…

L-Nutra

Customer Service Manager

Remote, United States

Compensation: $90,000–110,000 base pay.

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Job details

Pay: Compensation: $90,000–110,000 base pay.
Posting language: English
Posted: Nov 2, 2026

Original job description

Lead the Team Our Customers Actually Talk To L-Nutra is a clinical nutrition and longevity company built on more than 25 years of research and over $36M in NIH and EU funding. Our Prolon Fasting Mimicking Diet is the first clinically studied program that delivers the benefits of fasting while you eat - and it has earned real credibility with consumers, physicians, and a growing healthcare footprint. For most of our customers, the people they talk to when they have a question are the company. We're looking for a Customer Service Manager to lead that team day to day across the United States, Canada, and Australia - someone who combines real people leadership with operational rigor, knows the product well enough to coach on it, and treats a customer's question about a five-day fast with the care it deserves. Why This Role Matters Customer service at L-Nutra is where retention is won or lost. A customer midway through a fast, a subscriber deciding whether to stay, a patient enrolled through their physician - each of them lands with your team first. How quickly, accurately, and warmly we respond shapes whether they come back, and what they tell the people around them. This seat owns the daily operation of the customer service team: coaching and developing a distributed team of representatives, keeping service quality consistent across three markets, and running our platform (Gladly) so the team spends its time on customers rather than workarounds. You'll partner closely with the Director of Customer Service on the bigger moves - retention, automation, and the member experience for our Longevity Program - with real runway to grow as the company does. What You'll Own Team Leadership & Customer Experience

Run day-to-day customer service operations across the US, Canada, and Australia, keeping service quality and efficiency consistent across markets and time zones.
Lead, coach, and develop a distributed team of customer service representatives, building a culture that is positive, collaborative, and accountable.
Own team performance: productivity, quality, and escalations, with regular coaching and direct, constructive feedback.
Make sure every interaction is knowledgeable, compassionate, and efficient - across Prolon, L-Nutra Health, the Longevity Program, and every channel we sell through.
Partner with the Director and cross-functional teams on customer experience initiatives, retention strategies, and department priorities. Product, Nutrition & Knowledge Management
Become an expert in Prolon, the 5-Day Fasting Mimicking Diet, and the broader L-Nutra product and program portfolio.
Guide the team on product and nutrition questions, and know when to bring in our clinical and nutrition colleagues.
Keep training materials, SOPs, FAQs, and customer-facing knowledge resources current and useful.
Work with internal teams so customer education and communications stay accurate, consistent, and on-standard. Operations, Technology & Continuous Improvement
Track customer service KPIs - response time, resolution rate, productivity, CSAT - and act on what they tell you.
Serve as the team's primary Gladly expert: administer the platform, optimize workflows, and put its AI and automation capabilities to real use, alongside Shopify, Loop, and the rest of our stack.
Partner with the Director and cross-functional teams to improve workflows, automation, reporting, and operational efficiency.
Lead the rollout of new processes, tools, and initiatives, and adapt as the business evolves.
Contribute to department projects and company-wide initiatives with a proactive, solutions-first approach.

What You Bring Required

Customer service management or team leadership experience, including coaching, performance management, and team development.
Experience in health, wellness, nutrition, or another customer-focused industry where the product matters to people's lives.
Exceptional communication, interpersonal, and problem-solving skills.
Strong organization and sound judgment; you manage competing priorities without needing to be told what to do first.
Emotional intelligence and professionalism - you handle difficult conversations with customers and teammates constructively.
Comfort in a fast-paced, entrepreneurial environment where priorities evolve and everyone contributes.
An instinct for learning new technology, spotting what could work better, and taking the initiative to fix it. Strongly Preferred
Advanced experience with Gladly - administration, reporting, workflow optimization, automation, and AI-powered capabilities.
Experience implementing or optimizing AI tools in a customer service environment.
Experience with Shopify, Loop Subscriptions, and related e-commerce and customer service platforms.
A strong grasp of retention, subscription management, and the sales opportunity inside customer service - loyalty and lifetime value, not just ticket closure.
Experience managing remote, international, or outsourced customer service teams.
Nutrition literacy: a background in nutrition education or client-facing nutrition work, or a related credential, that lets you coach the team on product questions with confidence.
Knowledge of Prolon, fasting, metabolic health, or longevity science. Who Thrives Here You're a leader and a doer. You like people - customers and teammates alike - and you get real satisfaction from solving their problems and from watching your team get better at solving them. You set clear expectations and hold them, with warmth rather than edge. You're comfortable owning outcomes, adapting when the plan changes, and stepping in alongside the team when the volume spikes. Most of all, you take pride in building an empowered, knowledgeable team and steadily improving the experience for customers and colleagues both. What Success Looks Like First 90 Days
You know the products, the programs, and the team cold, and you've taken over the daily operation across all three markets without a dip in service.
You've established a coaching rhythm with every representative and a clear baseline on the KPIs that matter. First 6 Months
Response times and resolution rates are measurably better, and the team's quality is consistent regardless of who picks up.
Gladly is working harder for us: workflows cleaned up, automation and AI in use where they help, and reporting the Director can act on.
Training materials and SOPs are current, and new representatives ramp faster because of it. First 12 Months
Customer service is a visible contributor to retention and lifetime value, with the data to show it.
A stable, developed team with clear career paths, and a service operation that scales as the company grows.
You're the Director's trusted partner on the next chapter of customer experience, including the Longevity Program.

What We Offer

Mission-driven work with real, measurable impact on human health.
Flexible PTO.
A fully remote role with a team that is flexible and considerate about how we work together.
Competitive compensation + healthcare benefits.
401(k) matching up to 4%.
The opportunity to grow with the company as we scale.

Compensation: $90,000–110,000 base pay. Benefits + bonus + equity. Final compensation will be based on experience, scope, and impact.

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More about this job

Skills

Customer service
Team leadership
Coaching
Customer experience
Shopify
Reporting
Performance management
Team building
Communication skills
Problem solving
Workflow
Sales

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Jobs in the United States

Licensed Practical Nurse - LPN

Registered Nurse, RN

Assistant Director of Nursing, RN

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T700 Depot Military Field Service Representative – Tolemaida, Colombia

CMC Mechanical Analysis Lead Engineer

Program Manager / Implementation Lead (Ketryx)

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Sr. Contract Support Analyst

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Public Health Planner

Supervisor Customer Service - CMH

Assistant Store Manager

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Respiratory NURSE RN

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Store Manager in Training

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