Jobs in the United States

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Added 19 mins ago
Regional Director of Physical Environment Safety
Jobgether
Remote, United States
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Regional Director of Physical Environment Safety based in…
Added 1 hour ago
HH
RN Case Manager
Holisticare Hospice
Wayne, PA
- $95,000 to $97,000 USD / year
Collaborative Care Champion: Partner closely with our Clinical Director to assess the eligibility and suitability of clients for our specialized hospice services. Your expertise will guide…
Added 1 hour ago
HH
RN Case Manager
Holisticare Hospice
Doylestown, PA
- $95,000 to $97,000 USD / year
Collaborative Care Champion: Partner closely with our Clinical Director to assess the eligibility and suitability of clients for our specialized hospice services. Your expertise will guide…
Added 1 hour ago
Director, HR Enablement & Transformation - Americas
Novanta Corporation
Apex, NC · Bedford, MA
The Director, HR Enablement is responsible for leading the HR Enablement team and execution of strategy across the Americas region, ensuring HR solutions, programs, and services are aligned…
Added 2 hours ago
Director of Administration
Decision Associates
Erie, PA
As a key member of the leadership team, the Director of Administration serves as one of the firm's senior administrative executives and strategic partner to the Managing Partner, Chief…
Added 2 hours ago
Senior Audit Manager
Dean Dorton
Remote, United States
Since 1977, RÖDL has been both trusted partner and trailblazer. Across borders, our more than 6,000 employees deliver solutions that make an impact – through legal advisory, tax consulting,…
Added 2 hours ago
Senior Audit Manager
Dean Dorton
Remote, United States
Since 1977, RÖDL has been both trusted partner and trailblazer. Across borders, our more than 6,000 employees deliver solutions that make an impact – through legal advisory, tax consulting,…
Added 3 hours ago
HO
Registered Nurse Case Manager
Hospice of the West
Phoenix, AZ
- $39 to $45 USD / hour
Collaborative Care Champion: Partner closely with our Clinical Director to assess the eligibility and suitability of clients for our specialized hospice services. Your expertise will guide…
Added 3 hours ago
Regional Operations Director East
ACRT Inc.
Pittsburgh, PA
…dynamic environments. About the Role The Regional Operations Director East reports to the Vice President of Meter Services and serves as a key operational leader responsible for overseeing…
Added 4 hours ago
Registered Nurse Clinical Manager, Ambulatory Gastroenterology
Children's Hospital Medical Center
United States
Leadership - The Clinical Manager will provide programmatic leadership of the clinical component in their assigned areas to ensure quality patient care outcomes. The Manager in…
Added 6 hours ago
MS
Assistant Manager
Madewell Stores Madewell, Inc.
Atlanta, GA
- $17.75 to $22.3 USD / hour
Partner with Store Director and Associate Store Manager to curate a collaborative working environment for all associates.
Added 7 hours ago
Director of Marketing & Communications - Hope Reins
Armstrong McGuire
Raleigh, NC
Reporting Structure: The Director of Marketing & Communications reports to the Chief Executive Officer and supervises the Marketing Manager, as well as communications contractors and…
Added 7 hours ago
UO
Communications and Outreach Manager
University of Colorado Denver
Boulder, CO
- $82,000 to $90,000 USD / year
…Boulder invites applications for a Communications and Outreach Manager! This role is a strategic multimedia communication professional who helps translate university priorities, leadership…
Added 7 hours ago
Senior Construction Manager
IREN
Childress, TX
Job Type: Full-Time | Location: Childress, TX | Department: Construction | Reporting to: Associate Director, Construction | Work Location Type: #onsite
Added 7 hours ago
LN
Senior Human Resources Manager
LaSalle Network
Chicago, IL
- $150,000 to $160,000 USD / year
A leading Chicago-based law firm is seeking a Senior Manager, Human Resources due to growth. The Senior Manager, Human Resources works closely with the Chief Talent Officer, the Business…
Added 7 hours ago
CC
Regional Human Resources Manager
Consigli Construction
Remote, United States
- $125,000 to $135,000 USD / year
…and administrative duties relating to personnel functions and programs in the areas of employee engagement, performance management, culture and recognition, HR operations, and employee…
Added 7 hours ago
CC
Regional Human Resources Manager
Consigli Construction
Remote, United States
- $125,000 to $135,000 USD / year
…and administrative duties relating to personnel functions and programs in the areas of employee engagement, performance management, culture and recognition, HR operations, and employee…
Added 7 hours ago
CC
Regional Human Resources Manager
Consigli Construction
Remote, United States
- $125,000 to $135,000 USD / year
…and administrative duties relating to personnel functions and programs in the areas of employee engagement, performance management, culture and recognition, HR operations, and employee…
Added 8 hours ago
CC
Regional Human Resources Manager
Consigli Construction
Remote, United States
- $125,000 to $135,000 USD / year
…and administrative duties relating to personnel functions and programs in the areas of employee engagement, performance management, culture and recognition, HR operations, and employee…
Added 8 hours ago
CC
Regional Human Resources Manager
Consigli Construction
Remote, United States
- $125,000 to $135,000 USD / year
…and administrative duties relating to personnel functions and programs in the areas of employee engagement, performance management, culture and recognition, HR operations, and employee…
Added 10 hours ago
Operations Manager - Wixom Area
The Pivot Group Network
Wixom · Wixom, MI
Production Supervisor, Manufacturing Manager, Site Manager, Continuous Improvement Manager, General Manager Manufacturing, Value Stream Manager, Plant Manager, Production Manager,…
Added 10 hours ago
HR Manager - Croswell Area
The Pivot Group Network
Croswell · Croswell, MI
Personnel Manager, Employee Relations Manager, HR Director, Talent Acquisition Manager, Human Resources Supervisor, People Operations Manager, Labor Relations Manager, Human Resources…
Added 10 hours ago
General Manager - Petoskey Area
The Pivot Group Network
Petoskey · Petoskey, MI
Manufacturing Manager, Production Manager, Director of Operations, Site Manager, Facility Manager, General Manager Operations, Vice President of Manufacturing, Works Manager, Plant Manager,…
Added 10 hours ago
Clinical Pharmacist
ChenMed
Hampton, VA
…control, and quality performance metrics. The pharmacist will partner directly with physicians, advanced practice providers, nurses, and care teams to optimize medication use, improve…
Added 10 hours ago
General Manager - Monroe Area
The Pivot Group Network
Monroe · Monroe, MI
Facility Manager, General Manager Operations, Vice President of Manufacturing, Works Manager, Plant Manager, Operations Manager, Manufacturing Manager, Production Manager, Director of…

L-Nutra

Customer Service Manager

Remote, United States

Compensation: $90,000–110,000 base pay.

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Job details

Pay: Compensation: $90,000–110,000 base pay.
Posting language: English
Posted: Nov 2, 2026

Original job description

Lead the Team Our Customers Actually Talk To L-Nutra is a clinical nutrition and longevity company built on more than 25 years of research and over $36M in NIH and EU funding. Our Prolon Fasting Mimicking Diet is the first clinically studied program that delivers the benefits of fasting while you eat - and it has earned real credibility with consumers, physicians, and a growing healthcare footprint. For most of our customers, the people they talk to when they have a question are the company. We're looking for a Customer Service Manager to lead that team day to day across the United States, Canada, and Australia - someone who combines real people leadership with operational rigor, knows the product well enough to coach on it, and treats a customer's question about a five-day fast with the care it deserves. Why This Role Matters Customer service at L-Nutra is where retention is won or lost. A customer midway through a fast, a subscriber deciding whether to stay, a patient enrolled through their physician - each of them lands with your team first. How quickly, accurately, and warmly we respond shapes whether they come back, and what they tell the people around them. This seat owns the daily operation of the customer service team: coaching and developing a distributed team of representatives, keeping service quality consistent across three markets, and running our platform (Gladly) so the team spends its time on customers rather than workarounds. You'll partner closely with the Director of Customer Service on the bigger moves - retention, automation, and the member experience for our Longevity Program - with real runway to grow as the company does. What You'll Own Team Leadership & Customer Experience

Run day-to-day customer service operations across the US, Canada, and Australia, keeping service quality and efficiency consistent across markets and time zones.
Lead, coach, and develop a distributed team of customer service representatives, building a culture that is positive, collaborative, and accountable.
Own team performance: productivity, quality, and escalations, with regular coaching and direct, constructive feedback.
Make sure every interaction is knowledgeable, compassionate, and efficient - across Prolon, L-Nutra Health, the Longevity Program, and every channel we sell through.
Partner with the Director and cross-functional teams on customer experience initiatives, retention strategies, and department priorities. Product, Nutrition & Knowledge Management
Become an expert in Prolon, the 5-Day Fasting Mimicking Diet, and the broader L-Nutra product and program portfolio.
Guide the team on product and nutrition questions, and know when to bring in our clinical and nutrition colleagues.
Keep training materials, SOPs, FAQs, and customer-facing knowledge resources current and useful.
Work with internal teams so customer education and communications stay accurate, consistent, and on-standard. Operations, Technology & Continuous Improvement
Track customer service KPIs - response time, resolution rate, productivity, CSAT - and act on what they tell you.
Serve as the team's primary Gladly expert: administer the platform, optimize workflows, and put its AI and automation capabilities to real use, alongside Shopify, Loop, and the rest of our stack.
Partner with the Director and cross-functional teams to improve workflows, automation, reporting, and operational efficiency.
Lead the rollout of new processes, tools, and initiatives, and adapt as the business evolves.
Contribute to department projects and company-wide initiatives with a proactive, solutions-first approach.

What You Bring Required

Customer service management or team leadership experience, including coaching, performance management, and team development.
Experience in health, wellness, nutrition, or another customer-focused industry where the product matters to people's lives.
Exceptional communication, interpersonal, and problem-solving skills.
Strong organization and sound judgment; you manage competing priorities without needing to be told what to do first.
Emotional intelligence and professionalism - you handle difficult conversations with customers and teammates constructively.
Comfort in a fast-paced, entrepreneurial environment where priorities evolve and everyone contributes.
An instinct for learning new technology, spotting what could work better, and taking the initiative to fix it. Strongly Preferred
Advanced experience with Gladly - administration, reporting, workflow optimization, automation, and AI-powered capabilities.
Experience implementing or optimizing AI tools in a customer service environment.
Experience with Shopify, Loop Subscriptions, and related e-commerce and customer service platforms.
A strong grasp of retention, subscription management, and the sales opportunity inside customer service - loyalty and lifetime value, not just ticket closure.
Experience managing remote, international, or outsourced customer service teams.
Nutrition literacy: a background in nutrition education or client-facing nutrition work, or a related credential, that lets you coach the team on product questions with confidence.
Knowledge of Prolon, fasting, metabolic health, or longevity science. Who Thrives Here You're a leader and a doer. You like people - customers and teammates alike - and you get real satisfaction from solving their problems and from watching your team get better at solving them. You set clear expectations and hold them, with warmth rather than edge. You're comfortable owning outcomes, adapting when the plan changes, and stepping in alongside the team when the volume spikes. Most of all, you take pride in building an empowered, knowledgeable team and steadily improving the experience for customers and colleagues both. What Success Looks Like First 90 Days
You know the products, the programs, and the team cold, and you've taken over the daily operation across all three markets without a dip in service.
You've established a coaching rhythm with every representative and a clear baseline on the KPIs that matter. First 6 Months
Response times and resolution rates are measurably better, and the team's quality is consistent regardless of who picks up.
Gladly is working harder for us: workflows cleaned up, automation and AI in use where they help, and reporting the Director can act on.
Training materials and SOPs are current, and new representatives ramp faster because of it. First 12 Months
Customer service is a visible contributor to retention and lifetime value, with the data to show it.
A stable, developed team with clear career paths, and a service operation that scales as the company grows.
You're the Director's trusted partner on the next chapter of customer experience, including the Longevity Program.

What We Offer

Mission-driven work with real, measurable impact on human health.
Flexible PTO.
A fully remote role with a team that is flexible and considerate about how we work together.
Competitive compensation + healthcare benefits.
401(k) matching up to 4%.
The opportunity to grow with the company as we scale.

Compensation: $90,000–110,000 base pay. Benefits + bonus + equity. Final compensation will be based on experience, scope, and impact.

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More about this job

Skills

Customer service
Team leadership
Coaching
Customer experience
Shopify
Reporting
Performance management
Team building
Communication skills
Problem solving
Workflow
Sales

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