Jobs in the United States

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Added 3 mins ago
Director Property Management, Real Estate Management, FT, 9a-5:30p
Baptist Health South Florida
Miami Lakes, FL
…in Property Mgt or Real Estate, including Certified Property Manager or Real Property Admin. Minimum 10yrs exp in healthcare property mgt & building operations, including state & federal…
Added 4 mins ago
W
Vision Center Manager - Homewood, AL
Walmart
Homewood, AL
- $24.5 to $37.5 USD / hour
Leads department sales growth through effective merchandising, pricing accuracy, inventory oversight, and seasonal execution. Forecasts sales trends and aligns product assortments with…
Added 4 mins ago
Project Specialist
Parexel
Montgomery, AL
…execution through coordinated planning, meaningful analysis, and consistent follow-through. By helping project teams maintain quality, compliance, financial oversight, and operational…
Added 14 mins ago
SC
Culinary Lab Assistant (College Laboratory Assistant 1) Seasonal Full-Time
South Central College
United States
- $21.26 to $29.28 USD / hour
- Full-time
Advise and assist students in the culinary arts program so that all aspects of the activity are fulfilled and the intended learning experiences are introduced to the students.
Added 14 mins ago
Director of Commercial Services
Jobgether
Remote, United States
Oversee sales and marketing profit and loss (P&L), revenue forecasting, and the development of short-term and long-term commercial strategies.
Added 15 mins ago
Network Operations Manager - IT
Oakland County
Waterford, MI
Encourages a culture of continuous improvement and learning within the team, fostering innovation and professional development to maintain technical excellence across the department.
Added 17 mins ago
IE
Technical Project Manager
Idea Entity
Remote, United States
- $125,000 to $165,000 USD / year
We are looking for an experienced, customer-focused Technical Project Manager to lead the execution of technology projects across government and commercial customers. This role serves as a…
Added 22 mins ago
SO
PROGRAMMER/ANALYST 4 - 11102026-82546
State of Tennessee
TN
- $6,610 USD / month
Education and Experience: Graduation from an accredited college or university with a bachelor's degree AND three years of professional experience in one or a combination of the following:…
Added 22 mins ago
SO
FISH HATCHERY MANAGER - 11102026-82619
State of Tennessee
TN
- $5,901 to $9,166 USD / month
Under general supervision, is responsible for advanced professional wildlife management work of average difficulty and supervisory work of routine difficulty in the implementation of…
Added 22 mins ago
SO
EMERGENCY MANAGEMENT PLANNER 3 - SOUTHEAST REGION-11102026-82686
State of Tennessee
TN
- $4,098 to $5,129 USD / month
…within an assigned region. This position specializes in the development, review, maintenance, and integration of County Basic Emergency Operations Plans (BEOPs) and County Hazard Mitigation…
Added 22 mins ago
SO
DCS PROGRAM COORDINATOR - NETWORK DEV-FAM BSD PL FAM FC - 11102026-82670
State of Tennessee
TN
- $5,151 to $6,437 USD / month
…work, criminal justice, psychology, sociology, human services, and/or child development may substitute for the required experience on a year-for-year basis to a maximum of one year, there…
Added 22 mins ago
SO
DCS CASE MANAGER 4 - TC/TL HUMAN TRAFFICKING - BLOUNT - 11102026-82665
State of Tennessee
TN
- $5,151 to $6,437 USD / month
This classification is responsible for professional case management supervisory work of average difficulty; and performs related work as required. This is the first full supervisory class…
Added 22 mins ago
SO
DCS CASE MANAGER 4 - DRUG ENDANGERED CHILD UNIT - SHELBY COUNTY - 11102026-82667
State of Tennessee
TN
- $5,151 to $6,437 USD / month
This classification is responsible for professional case management supervisory work of average difficulty; and performs related work as required. This is the first full supervisory class…
Added 25 mins ago
DISTINGUISHED SCIENTIST/ENGINEER FOR ELECTRO-OPTIC/INFRARED SENSOR TECHNOLOGIES
Naval Sea Systems Command
Crane, IN
Added 26 mins ago
Correctional Juvenile Casework Manager
State of Indiana
Pendleton, IN
Your work will be performed within the guidelines established by the Department of Correction and American Correctional Association (ACA) standards. Guidelines are generally applicable, but…
Added 26 mins ago
BMV Assistant Branch Manager
State of Indiana
Bedford, IN
Partner with Branch Manager and HR staff to ensure training, development, evaluation, and discipline is completed in accordance with policy.
Added 26 mins ago
BMV Team Leader
State of Indiana
Indianapolis, IN
Team Leaders oversee the frontline customer service operations for the branch. You will focus on troubleshooting escalated employee and customer issues in a timely manner. In this…
Added 26 mins ago
Operations Trainer (AM)
ThredUp
Suwanee, GA
…members, initiates cross-training with guidance from leadership, and trains team members on new processes while reinforcing safe work practices. The Ops Trainer also plays an active role in…
Added 28 mins ago
PRN Medical Assistant
Vanderbilt Integrated Providers, LLC
Hendersonville, TN
Upon graduation from a medical assistant program, assists provider in performing office examinations and procedures. Organizes and managers clinic patient flow. Gathers/documents patient…
Added 28 mins ago
Clinical Staff Leader Inpatient - Pediatric Surgery, Trauma, Adolescent Medicine Unit
Vanderbilt University Medical Center
Nashville, TN
The Clinical Staff Leader is a direct supervisory leadership role and a key member of the Nursing leadership team in the PSTAM unit. The CSL/Assistant Manager leads a cohort of staff…
Added 47 mins ago
J
Manager, Global Benefits
Jobgether
Remote, United States
- $116,200 to $155,000 USD / year
In this strategic leadership role, you will oversee the design, development, and administration of employee benefits programs across multiple international markets. You will shape a…
Added 49 mins ago
G
Supervisor - Physician PFS - Revenue Cycle
Guidehouse
MITCHELL, SD
- $61,000 to $101,000 USD / year
Coordinate and conduct interviewing of potential new hires and bring recommendations to Operations Manager.
Added 49 mins ago
Cash Poster
Guidehouse
VERMILLION, SD · MITCHELL, SD
Tuition Reimbursement, Personal Development & Learning Opportunities
Added 49 mins ago
Business Development Manager
Sapho Bio
San Carlos, CA
Sapho Bio is looking for a Business Development Manager to win new customers across pharma, biotech, and CDMO accounts. You will own deals from first conversation to signed contract:…
Added 54 mins ago
Manager, Student Housing
ULSA University of Louisville
United States
The department of University Housing and the Resident Experience (UHRE) in the Division of Student Affairs is seeking to hire a Manager, Student Housing. The Manager is responsible for…

L-Nutra

Customer Service Manager

Remote, United States

Compensation: $90,000–110,000 base pay.

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Job details

Pay: Compensation: $90,000–110,000 base pay.
Posting language: English
Posted: Nov 2, 2026

Original job description

Lead the Team Our Customers Actually Talk To L-Nutra is a clinical nutrition and longevity company built on more than 25 years of research and over $36M in NIH and EU funding. Our Prolon Fasting Mimicking Diet is the first clinically studied program that delivers the benefits of fasting while you eat - and it has earned real credibility with consumers, physicians, and a growing healthcare footprint. For most of our customers, the people they talk to when they have a question are the company. We're looking for a Customer Service Manager to lead that team day to day across the United States, Canada, and Australia - someone who combines real people leadership with operational rigor, knows the product well enough to coach on it, and treats a customer's question about a five-day fast with the care it deserves. Why This Role Matters Customer service at L-Nutra is where retention is won or lost. A customer midway through a fast, a subscriber deciding whether to stay, a patient enrolled through their physician - each of them lands with your team first. How quickly, accurately, and warmly we respond shapes whether they come back, and what they tell the people around them. This seat owns the daily operation of the customer service team: coaching and developing a distributed team of representatives, keeping service quality consistent across three markets, and running our platform (Gladly) so the team spends its time on customers rather than workarounds. You'll partner closely with the Director of Customer Service on the bigger moves - retention, automation, and the member experience for our Longevity Program - with real runway to grow as the company does. What You'll Own Team Leadership & Customer Experience

Run day-to-day customer service operations across the US, Canada, and Australia, keeping service quality and efficiency consistent across markets and time zones.
Lead, coach, and develop a distributed team of customer service representatives, building a culture that is positive, collaborative, and accountable.
Own team performance: productivity, quality, and escalations, with regular coaching and direct, constructive feedback.
Make sure every interaction is knowledgeable, compassionate, and efficient - across Prolon, L-Nutra Health, the Longevity Program, and every channel we sell through.
Partner with the Director and cross-functional teams on customer experience initiatives, retention strategies, and department priorities. Product, Nutrition & Knowledge Management
Become an expert in Prolon, the 5-Day Fasting Mimicking Diet, and the broader L-Nutra product and program portfolio.
Guide the team on product and nutrition questions, and know when to bring in our clinical and nutrition colleagues.
Keep training materials, SOPs, FAQs, and customer-facing knowledge resources current and useful.
Work with internal teams so customer education and communications stay accurate, consistent, and on-standard. Operations, Technology & Continuous Improvement
Track customer service KPIs - response time, resolution rate, productivity, CSAT - and act on what they tell you.
Serve as the team's primary Gladly expert: administer the platform, optimize workflows, and put its AI and automation capabilities to real use, alongside Shopify, Loop, and the rest of our stack.
Partner with the Director and cross-functional teams to improve workflows, automation, reporting, and operational efficiency.
Lead the rollout of new processes, tools, and initiatives, and adapt as the business evolves.
Contribute to department projects and company-wide initiatives with a proactive, solutions-first approach.

What You Bring Required

Customer service management or team leadership experience, including coaching, performance management, and team development.
Experience in health, wellness, nutrition, or another customer-focused industry where the product matters to people's lives.
Exceptional communication, interpersonal, and problem-solving skills.
Strong organization and sound judgment; you manage competing priorities without needing to be told what to do first.
Emotional intelligence and professionalism - you handle difficult conversations with customers and teammates constructively.
Comfort in a fast-paced, entrepreneurial environment where priorities evolve and everyone contributes.
An instinct for learning new technology, spotting what could work better, and taking the initiative to fix it. Strongly Preferred
Advanced experience with Gladly - administration, reporting, workflow optimization, automation, and AI-powered capabilities.
Experience implementing or optimizing AI tools in a customer service environment.
Experience with Shopify, Loop Subscriptions, and related e-commerce and customer service platforms.
A strong grasp of retention, subscription management, and the sales opportunity inside customer service - loyalty and lifetime value, not just ticket closure.
Experience managing remote, international, or outsourced customer service teams.
Nutrition literacy: a background in nutrition education or client-facing nutrition work, or a related credential, that lets you coach the team on product questions with confidence.
Knowledge of Prolon, fasting, metabolic health, or longevity science. Who Thrives Here You're a leader and a doer. You like people - customers and teammates alike - and you get real satisfaction from solving their problems and from watching your team get better at solving them. You set clear expectations and hold them, with warmth rather than edge. You're comfortable owning outcomes, adapting when the plan changes, and stepping in alongside the team when the volume spikes. Most of all, you take pride in building an empowered, knowledgeable team and steadily improving the experience for customers and colleagues both. What Success Looks Like First 90 Days
You know the products, the programs, and the team cold, and you've taken over the daily operation across all three markets without a dip in service.
You've established a coaching rhythm with every representative and a clear baseline on the KPIs that matter. First 6 Months
Response times and resolution rates are measurably better, and the team's quality is consistent regardless of who picks up.
Gladly is working harder for us: workflows cleaned up, automation and AI in use where they help, and reporting the Director can act on.
Training materials and SOPs are current, and new representatives ramp faster because of it. First 12 Months
Customer service is a visible contributor to retention and lifetime value, with the data to show it.
A stable, developed team with clear career paths, and a service operation that scales as the company grows.
You're the Director's trusted partner on the next chapter of customer experience, including the Longevity Program.

What We Offer

Mission-driven work with real, measurable impact on human health.
Flexible PTO.
A fully remote role with a team that is flexible and considerate about how we work together.
Competitive compensation + healthcare benefits.
401(k) matching up to 4%.
The opportunity to grow with the company as we scale.

Compensation: $90,000–110,000 base pay. Benefits + bonus + equity. Final compensation will be based on experience, scope, and impact.

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More about this job

Skills

Customer service
Team leadership
Coaching
Customer experience
Shopify
Reporting
Performance management
Team building
Communication skills
Problem solving
Workflow
Sales

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