Jobs in the United States

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Added 26 mins ago
ND
Principal Scientist, Upstream Process Science
NantKwest Dba Immuni
Louisville, CO
- $34,986 USD / year
Added 27 mins ago
MT
Program Manager II, Source to Pay - Value Optimization
Micron Technology, Inc.
Boise, ID · San Jose, CA
- $113,000 to $254,000 USD / year
The Program Manager II, Source to Pay - Value Optimization owns the business value layer of the S2P Reimagined program and serves as the business owner and single point of contact for…
Added 35 mins ago
AI Product Owner
Fuse Energy
San Francisco, CA
Experience as a product owner, product manager, or technical program manager on engineering-heavy, ideally AI/ML or data-heavy, products
Added 40 mins ago
Manager, Design and Development
WESTERN GOVERNORS UNIVERSITY
SALT LAKE CITY, UT
Added 53 mins ago
Delivery Management Engineer III
Deloitte
Kansas City, MO
+ 6+ years' experience as a technical program or project manager which should include structured planning, reporting, and risk management responsibilities.
Added 53 mins ago
Delivery Management Engineer III
Deloitte
Saint Louis, MO
+ 6+ years' experience as a technical program or project manager which should include structured planning, reporting, and risk management responsibilities.
Added 56 mins ago
Industrial Security Manager (FSO)
Nominal
NY · WA
to serve as Nominal's Facility Security Officer and the single owner of our classified security program. We support Department of War customers across the U.S. Air Force, Navy, and Army,…
Added 1 hour ago
Project Analyst
Visa U.S.A. Inc.
Foster City, CA
Provide additional project, program, and operational support aligned with the evolving needs of the Global Internal Audit organization.
Added 1 hour ago
VP, Portfolio Manager
Celtic Bank
Remote, United States
Celtic Bank is seeking an experienced VP, Portfolio Manager to join our Corporate Finance team. This role will be responsible for the underwriting and active management of a dedicated…
Added 1 hour ago
Sr Progrm Mgr Spl Returns, Worldwide Returns and Recommerce - Reverse Logistics Services
Amazon
Bellevue, WA
…ambiguous opportunities where you may need to flex and operate as a program manager one day, a product owner the next, and then as project leader to push a project to the finish…
Added 1 hour ago
Senior Product Manager - Tech, Fulfilment by Amazon, Selling Partner Services
Amazon
Bellevue, WA
…fulfillment centers, and ship changes that compound across every program built on top of inventory identity. If you want to work on infrastructure that reshapes how Amazon's entire…
Added 1 hour ago
Strategic Operations Program Manager, Amazon Leo, Satellite Vehicle Engineering
Amazon
Redmond, WA
We are seeking a Strategic Operations Program Manager (PM) to join the Satellite Vehicle Engineering (SVE) team. In this role, you will support the lead SVE Strategic Ops PM and broader…
Added 1 hour ago
Manager, Customer Success, Public Sector
Corelight
United States
Build trusted relationships with federal agency stakeholders, security leaders, program owners, and executive sponsors.
Added 2 hours ago
T
People Services Associate
TEKsystems
Santa Monica, CA
- $28 to $34.47 USD / hour
HR support: answering employee and manager questions about HR policies and processes
Added 2 hours ago
TW
Sr Controls Engineer
The Walt Disney Company
Anaheim, CA
- $130,800 to $159,800 USD / year
This position reports to the Sr Manager, Sustaining Engineering.
Added 2 hours ago
Manager, Ops KPI, Ramp - Austin, TX - (M3)
Applied Materials
Austin, TX · Austin
Ensures that specific project and program objectives are defined for areas of responsibility, and that necessary preliminary activities (e.g., determination of outcomes, milestones,…
Added 2 hours ago
AC
Supply Chain Planner
Aston Carter
Torrance, CA
- $35 to $45 USD / hour
Two (2) or more years of related experience in roles such as Material Planner, Production Planner, Buyer, Program Manager, Operations Lead, or similar supply chain functions.
Added 2 hours ago
T
Data Program Manager
TEKsystems
Cupertino, CA
- $65 to $75 USD / hour
We are looking for an experienced Data Program Manager to lead a strategic initiatives across eCommerce, Issuer Products and Engineering Analytics. As a Data Program Manager, you will…
Added 2 hours ago
O
Consulting Program Manager - Healthcare
Oracle
Sacramento, CA
- $97,800 to $209,500 USD / year
…advance Oracle Health’s strategic priorities. As a Consulting Program Manager, you will lead the planning, coordination, and delivery of projects across Oracle Health’s internal development…
Added 2 hours ago
OS
Lead Software Engineer/Technical Program Manager
Odyssey Systems Cons
Colorado Springs, CO
- $31,533 USD / year
We are seeking a Lead Software Engineer / Technical Program Manager to own both the technical architecture and program execution of the Multimode Threat Engagement Simulation Platform - a…
Added 2 hours ago
CF
Executive Director- STATION DC
Capital Factory
Washington, DC
- From $150,000 USD / year
…District. We are looking for an Executive Director who isn't just a manager, but a visionary builder and super-connector ready to lead the charge at the nation's center of…
Added 2 hours ago
Venture Associate
Capital Factory
Austin, TX
…scientists, and operators who left the lab, the prime, or the program to start something. Your job is to find them first. As a Venture Associate at Capital Factory, you bring the technical…
Added 2 hours ago
Venture Associate
Capital Factory
Washington, DC
…scientists, and operators who left the lab, the prime, or the program to start something. Your job is to find them first. As a Venture Associate at Capital Factory, you bring the technical…
Added 2 hours ago
Venture Associate
Capital Factory
Remote, United States
…scientists, and operators who left the lab, the prime, or the program to start something. Your job is to find them first. As a Venture Associate at Capital Factory, you bring the technical…
Added 2 hours ago
O
Sourcing Manager 4-Optical Transceivers-Supply Chain Operations
Oracle
Nashville, TN
- $102,300 to $209,500 USD / year
Growth opportunities include Sourcing Manager owner for Sourcing Categories/Suppliers and Project Management leadership opportunities.

L-Nutra

Customer Service Manager

Remote, United States

Compensation: $90,000–110,000 base pay.

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Job details

Pay: Compensation: $90,000–110,000 base pay.
Posting language: English
Posted: Nov 2, 2026

Original job description

Lead the Team Our Customers Actually Talk To L-Nutra is a clinical nutrition and longevity company built on more than 25 years of research and over $36M in NIH and EU funding. Our Prolon Fasting Mimicking Diet is the first clinically studied program that delivers the benefits of fasting while you eat - and it has earned real credibility with consumers, physicians, and a growing healthcare footprint. For most of our customers, the people they talk to when they have a question are the company. We're looking for a Customer Service Manager to lead that team day to day across the United States, Canada, and Australia - someone who combines real people leadership with operational rigor, knows the product well enough to coach on it, and treats a customer's question about a five-day fast with the care it deserves. Why This Role Matters Customer service at L-Nutra is where retention is won or lost. A customer midway through a fast, a subscriber deciding whether to stay, a patient enrolled through their physician - each of them lands with your team first. How quickly, accurately, and warmly we respond shapes whether they come back, and what they tell the people around them. This seat owns the daily operation of the customer service team: coaching and developing a distributed team of representatives, keeping service quality consistent across three markets, and running our platform (Gladly) so the team spends its time on customers rather than workarounds. You'll partner closely with the Director of Customer Service on the bigger moves - retention, automation, and the member experience for our Longevity Program - with real runway to grow as the company does. What You'll Own Team Leadership & Customer Experience

Run day-to-day customer service operations across the US, Canada, and Australia, keeping service quality and efficiency consistent across markets and time zones.
Lead, coach, and develop a distributed team of customer service representatives, building a culture that is positive, collaborative, and accountable.
Own team performance: productivity, quality, and escalations, with regular coaching and direct, constructive feedback.
Make sure every interaction is knowledgeable, compassionate, and efficient - across Prolon, L-Nutra Health, the Longevity Program, and every channel we sell through.
Partner with the Director and cross-functional teams on customer experience initiatives, retention strategies, and department priorities. Product, Nutrition & Knowledge Management
Become an expert in Prolon, the 5-Day Fasting Mimicking Diet, and the broader L-Nutra product and program portfolio.
Guide the team on product and nutrition questions, and know when to bring in our clinical and nutrition colleagues.
Keep training materials, SOPs, FAQs, and customer-facing knowledge resources current and useful.
Work with internal teams so customer education and communications stay accurate, consistent, and on-standard. Operations, Technology & Continuous Improvement
Track customer service KPIs - response time, resolution rate, productivity, CSAT - and act on what they tell you.
Serve as the team's primary Gladly expert: administer the platform, optimize workflows, and put its AI and automation capabilities to real use, alongside Shopify, Loop, and the rest of our stack.
Partner with the Director and cross-functional teams to improve workflows, automation, reporting, and operational efficiency.
Lead the rollout of new processes, tools, and initiatives, and adapt as the business evolves.
Contribute to department projects and company-wide initiatives with a proactive, solutions-first approach.

What You Bring Required

Customer service management or team leadership experience, including coaching, performance management, and team development.
Experience in health, wellness, nutrition, or another customer-focused industry where the product matters to people's lives.
Exceptional communication, interpersonal, and problem-solving skills.
Strong organization and sound judgment; you manage competing priorities without needing to be told what to do first.
Emotional intelligence and professionalism - you handle difficult conversations with customers and teammates constructively.
Comfort in a fast-paced, entrepreneurial environment where priorities evolve and everyone contributes.
An instinct for learning new technology, spotting what could work better, and taking the initiative to fix it. Strongly Preferred
Advanced experience with Gladly - administration, reporting, workflow optimization, automation, and AI-powered capabilities.
Experience implementing or optimizing AI tools in a customer service environment.
Experience with Shopify, Loop Subscriptions, and related e-commerce and customer service platforms.
A strong grasp of retention, subscription management, and the sales opportunity inside customer service - loyalty and lifetime value, not just ticket closure.
Experience managing remote, international, or outsourced customer service teams.
Nutrition literacy: a background in nutrition education or client-facing nutrition work, or a related credential, that lets you coach the team on product questions with confidence.
Knowledge of Prolon, fasting, metabolic health, or longevity science. Who Thrives Here You're a leader and a doer. You like people - customers and teammates alike - and you get real satisfaction from solving their problems and from watching your team get better at solving them. You set clear expectations and hold them, with warmth rather than edge. You're comfortable owning outcomes, adapting when the plan changes, and stepping in alongside the team when the volume spikes. Most of all, you take pride in building an empowered, knowledgeable team and steadily improving the experience for customers and colleagues both. What Success Looks Like First 90 Days
You know the products, the programs, and the team cold, and you've taken over the daily operation across all three markets without a dip in service.
You've established a coaching rhythm with every representative and a clear baseline on the KPIs that matter. First 6 Months
Response times and resolution rates are measurably better, and the team's quality is consistent regardless of who picks up.
Gladly is working harder for us: workflows cleaned up, automation and AI in use where they help, and reporting the Director can act on.
Training materials and SOPs are current, and new representatives ramp faster because of it. First 12 Months
Customer service is a visible contributor to retention and lifetime value, with the data to show it.
A stable, developed team with clear career paths, and a service operation that scales as the company grows.
You're the Director's trusted partner on the next chapter of customer experience, including the Longevity Program.

What We Offer

Mission-driven work with real, measurable impact on human health.
Flexible PTO.
A fully remote role with a team that is flexible and considerate about how we work together.
Competitive compensation + healthcare benefits.
401(k) matching up to 4%.
The opportunity to grow with the company as we scale.

Compensation: $90,000–110,000 base pay. Benefits + bonus + equity. Final compensation will be based on experience, scope, and impact.

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More about this job

Skills

Customer service
Team leadership
Coaching
Customer experience
Shopify
Reporting
Performance management
Team building
Communication skills
Problem solving
Workflow
Sales

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