Supervisor - Performance Improvement

Join our team as a Performance Improvement Supervisor ! KVC Kansas | Full-Time | Topeka/Hiawatha, Kansas The Supervisor of Performance Improvement develops, implements, and monitors continuous organizational performance improvement and quality assurance Hybrid work schedule: 4 days in-person, 1 day remote

Education and experience requirements:

• High school diploma or GED required. Bachelor’s degree in a human service-related field preferred.

Licensure & Certifications:

• Valid driver’s license and auto insurance required.
• All KVC Kansas employees must be at least 21 years of age.

Preferred Skills:

• One year of experience with children and family services preferred

What you will do:

• Team Leadership: Supervise, train, and support the Quality Assurance Team to ensure high-level performance and professional growth.
• Compliance Oversight: Monitor organizational compliance with internal policies, contract requirements, and local, state, and federal regulations.
• Case Auditing & Coordination: Coordinate and execute internal and external case audits, including CFSR (Child and Family Services Reviews), DCF, and LPA audits.
• Strategic Reporting: Analyze internal and external data to identify trends and progress, providing detailed monthly reports to the management team on monitoring activities.
• Continuous Quality Improvement (CQI): Lead performance improvement and utilization review activities, providing CQI and QA training to staff as needed.
• Corrective Action Planning: Develop and coordinate preventative and corrective action plans to address compliance deficiencies and policy gaps.
• Stakeholder Satisfaction: Manage the client satisfaction survey process for families and youth, inputting data and reporting findings to improve service delivery.
• Data Integrity: Assist in monitoring local office data entry and file maintenance to ensure completeness, timeliness, and accuracy across all system reports.
• Strategic Partnership: Represent the organization at Performance Improvement meetings and maintain a close partnership with the DCF Compliance team.
• Operational Support: Provide cross-functional support to Data Analysts and Training Coordinators, and assist leadership with special projects and organizational goal-setting.

Why Choose KVC? 🌟 Top 1% of Employers Nationwide KVC boasts an impressive 86 Work Wellbeing score on Indeed, reflecting a culture where employees feel valued and supported. 🌟 Outstanding Benefits Enjoy company-paid clinical supervision, CEU-eligible in-house training, generous PTO, parental leave, health benefits, 403(b) with company match, and tuition reimbursement up to $21,000. 🌟 Supportive, Mission-Driven Culture We invest in you through talent development and wellness benefits. Your wellbeing matters. 🌟 Meaningful Impact Join a team dedicated to strengthening families and transforming child welfare systems. KVC Kansas is a private, nonprofit organization that serves over 13,000 children and adults each year. Our team of professionals provides family strengthening and preventative services, parent training, foster care case management, family reunification services, foster family recruitment and support, adoption, aftercare, outpatient therapy and more. At KVC, you’ll belong to a close-knit team and feel the deep sense of meaning that comes from providing life-changing help to children and families. Join a values-driven team that is passionate about transforming people’s experience of child welfare and mental health services- apply today!