Jobs in the United States

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Added 39 mins ago
VP, C++ Developer - OMS Technology
Jefferies
New York, NY · NY
Familiarity with AI-powered development platforms, agent-driven workflows, and engineering automation at scale.
Added 39 mins ago
Senior Software Engineer (Agentic)
CCC Intelligent Solutions Inc.
Remote, United States
Own tracing and audit for your area: every model call and agent step recorded, so any recommendation can be reconstructed and cited back to its sources by on-call and auditors alike.
Added 39 mins ago
Senior AI Engineer
CCC Intelligent Solutions Inc.
Remote, United States
Own tracing and audit for your area: every model call and agent step recorded, so any recommendation can be reconstructed and cited back to its sources by on-call and auditors alike.
Added 39 mins ago
AI Engineer
CCC Intelligent Solutions Inc.
Remote, United States
Trace every model call and agent step so a recommendation can be reconstructed and audited, with citations back to the source documents, and wire that tracing into your alerts.
Added 1 hour ago
Senior Staff Software Engineer - Agentic IT Operations
NVIDIA USA
CA
We are seeking a Senior Staff Software Engineer to define the technical strategy for autonomous AI-driven enterprise operations at NVIDIA. You will set the architecture that transforms IT…
Added 1 hour ago
Engineering Manager: Engineering Data Platform Enablement (Hybrid, Seattle - WA)
Nordstrom Inc
Seattle, WA
Lead the CA enablement strategy - Golden Query standards, agent development, adoption
Added 1 hour ago
TT
Staff Software Engineer, Infrastructure
True Talent Solutions Partners
San Francisco, CA
- $200,000 to $300,000 USD / year
Join a small AI and machine learning product team as a staff-level infrastructure engineer. You will build and operate reliable cloud infrastructure that supports AI agent workloads and…
Added 1 hour ago
Agile Enablement & Governance Lead
Conagra Brands
Omaha, NE
…dependencies, risks, decisions, and outcomes. As a coach, change agent, and mentor, you will strengthen lean-agile capabilities, support Scaled Agile Framework-based practices, and help…
Added 1 hour ago
Senior AI/ML Engineer
Vizient
Chicago · Irving
Experience with AI evaluation, tracing, observability tooling, SQL, NoSQL databases, or agent-orchestration frameworks preferred.
Added 2 hours ago
MT
Senior Systems Performance Engineer - Modeling
Micron Technology
Longmont
- $116,000 to $198,000 USD / year
As a Senior Systems Performance Engineer, you will build and validate performance and power models for Micron SSD and DRAM products in full-system and data center contexts. Your work will…
Added 2 hours ago
TT
Senior/Staff Software Engineer
True Talent Solutions Partners
New York, NY
- $180,000 to $270,000 USD / year
- Build and own platform systems for agent frameworks, orchestration, verification, observability, and developer tooling.
Added 2 hours ago
TT
Member of Technical Staff, Full Stack
True Talent Solutions Partners
San Francisco, CA
- $180,000 to $200,000 USD / year
- Build backend systems for agent evaluation and continuous improvement.
Added 2 hours ago
TT
Technical Product Manager
True Talent Solutions Partners
New York, NY
- $175,000 to $275,000 USD / year
Join an internal AI team at a fast-growing financial technology company building agent-based tools for accounting workflows. You will help shape how teams work with AI by developing systems…
Added 2 hours ago
Staff Software Engineer - Agent Observability (Galileo)
Cisco
San Jose, CA
Galileo, now part of Cisco, is advancing how enterprises observe, evaluate, and secure AI agents. Our Agent Resilience platform helps organizations understand AI agent performance, evaluate…
Added 2 hours ago
Security Engineer II, Security Platform
Remitly, Inc.
United States
…employees, and AI agents. You will work alongside a Staff Security Engineer and turn useful internal security tools into supported services that teams across the company rely…
Added 2 hours ago
GM
Senior Director - AI Enablement
Greystar Management Services, LLC
Remote, United States
- $180,000 to $200,000 USD / year
Author and ship Skills, projects and agent workflows grounded in Greystar’s metric definitions (Atlas), data platform (DMP) and intelligence products (GPS, Prism, LEAP); personally build…
Added 2 hours ago
Engineer, Software - Core & IP Services Automation
T-Mobile USA, Inc.
Bellevue, WA
Build with AI, engineer with judgment. Use AI-assisted development tools to accelerate coding, testing, and problem-solving while applying strong software engineering fundamentals to…
Added 3 hours ago
CR
Software Engineer I (C#/.NET)
CoStar Realty Information, Inc.
United States
- $108,000 to $154,000 USD / year
As a Software Engineer on the Platform Development team, you will play a key role in expanding the data platform that supports all of CoStar Group’s largest brands including CoStar Suite,…
Added 3 hours ago
D
Sr. Engineer, Core
Doppler
Remote, United States
- $180,000 to $200,000 USD / year
As a Senior Engineer, you’ll help build the next phase of scale for a platform that 78,000+ teams trust with their most sensitive data, using industry-leading techniques, and you’ll blaze…
Added 3 hours ago
TT
Senior Security Engineer
True Talent Solutions Partners
San Francisco, CA
- $190,000 to $250,000 USD / year
…mature the application security program and help secure AI agent workflows in a regulated banking…
Added 3 hours ago
Senior Staff Software Engineer - Identity & Trust
EarnIn
Remote, United States
Advance AI-Powered Engineering: Lead the responsible adoption of agentic workflows and multi-agent systems to automate engineering, testing, debugging, operations, and analysis, with…
Added 3 hours ago
IG
AI Engineer - GRC
Insight Global
Quincy, MA
- $50 to $55 USD / hour
…within Cybersecurity Governance, Risk, and Compliance (GRC). One engineer will focus on building an agent for their GRC Data Lake, and another will build an agent to automate controls for…
Added 3 hours ago
Forward Deployed Engineer, Frontier GenAI
Deloitte
Boston, MA
…use, extended thinking, Claude Code, Gemini API, Vertex AI Agent Builder, Grounding, Google Workspace integration, GPT-4o, Assistants API, Responses API, OpenAI Agents…
Added 3 hours ago
Senior Forward Deployed Engineer, Frontier GenAI
Deloitte
Boston, MA
…use, extended thinking, Claude Code, Gemini API, Vertex AI Agent Builder, Grounding, Google Workspace integration, GPT-4o, Assistants API, Responses API, OpenAI Agents…
Added 3 hours ago
Lead Forward Deployed Engineer, Frontier GenAI
Deloitte
Boston, MA
…use, extended thinking, Claude Code, Gemini API, Vertex AI Agent Builder, Grounding, Google Workspace integration, GPT-4o, Assistants API, Responses API, OpenAI Agents…

Kustomer

Technical Support Engineer

Remote, United States

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Job details

Posting language: English
Posted: Oct 29, 2026

Original job description

About Kustomer

Kustomer is the AI-native customer experience platform that turns every interaction into a lasting relationship and a measurable business outcome. By unifying customer data, conversations and AI-native workflows into a single connected timeline, Kustomer helps teams cultivate customers, not tickets, resolving issues faster and delivering more personalized service across every channel. Today, Kustomer is the core platform for leading customer service brands like Sweetgreen, Starz, Vuori, Goldbelly and Cotopaxi.

Founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel, Kustomer raised nearly $200M in funding culminating in a Series E before being acquired by Meta in a deal that closed in 2022. In 2023, Kustomer's founders and original investors, Battery, Redpoint, and Boldstart Ventures, spun the company back out with a $60M investment as an independent, privately held business ready to focus more deeply on AI. In 2025, Norwest led our Series B, bringing our total funding to $90M. This momentum allowed Kustomer to double down on AI-native innovation and build a sharper roadmap for the future of customer experience. Our Krew is a remote-friendly team spread across the U.S. with hubs in NYC and London. We gather in person each year at our annual Kustomer Kick-Off event and always look for Krew members who are curious, collaborative, and ready to shape the future of Customer Experience.

About the Role Kustomer’s AI agent resolves routine questions, and our support partners handle the next layer of straightforward requests. This role handles what’s left: complex, ambiguous technical issues across webhooks, APIs, workflows, integrations, and AI agent behavior. You’ll be the final escalation point before Engineering. You’ll also make Tier 1 and 2 stronger by turning each hard case into a runbook, a fix, or a product improvement.

You’ll be responsible for:

Owning technical issues end to end, from reproduction through root cause and resolution, within defined SLAs
Diagnosing failures in webhooks, REST API integrations, workflows, and automations using logs, payloads, and developer tools
Troubleshooting AI agent behavior, such as misrouted or incorrect resolutions, knowledge gaps, and failed actions or integrations, and recommending configuration or knowledge fixes
Escalating to Engineering with clear reproduction steps, evidence, and impact, and following through to resolution
Identifying recurring issue patterns and partnering with Product and Engineering on fixes, tooling, and self-service improvements
Writing runbooks, troubleshooting guides, and escalation playbooks for our AI agent and BPO partners
Coaching and enabling Tier 1/2 and BPO team members on technical investigation
Providing technical communication during critical incidents and for premier support accounts
Joining the on-call rotation for critical events and premier support customers
Handling sensitive customer data appropriately

Required qualifications:

4+ years experience in technical support, developer support, or support engineering at a B2B SaaS company, including Tier 2/3 or escalation experience
Hands-on experience debugging webhooks, REST APIs, and authentication, covering retries, rate limits, payload and schema issues, and idempotency
Working proficiency in JavaScript/TypeScript and JSON, and comfort reading and writing API requests (Postman, curl, browser dev tools)
Experience with workflow or automation platforms, such as rules engines, workflow builders, or iPaaS tools (Zapier, Workato)
Strong written and verbal communication, including with developers and technical admins, and with Engineering during incidents
Sound judgment on prioritization, severity, and when to escalate

Strongly preferred:

Experience supporting or configuring AI agents or LLM-based products (prompting, knowledge sources, actions and tools, evaluating outputs)
Experience with logging and monitoring tools (Datadog, Sentry, Kibana) and basic SQL or Python for data investigation
Experience with CRM or CX platforms (Kustomer, Zendesk, Salesforce, Shopify) and their integrations
A track record of building tooling or automation that reduced ticket volume

HIPAA Compliance

All roles at Kustomer may involve handling sensitive personal data.

Benefits

Kustomer offers an array of benefits including competitive salaries and stock options. In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy; in the UK we also offer pension, supplemental health insurance and other perks.

Diversity & Inclusion at Kustomer

Kustomer is committed to bringing together individuals from different backgrounds and perspectives.

We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

Candidate Privacy Notice https://www.kustomer.com/privacy/candidate-statement/

As a job applicant, you have the right to know and understand the categories of personal information we collect about you, and the purposes for which we use such personal information.

Disclaimer: Kustomer only contacts candidates from company email addresses ending in kustomer.com and does not seek funds from candidates in any circumstances.

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