Jobs in the United States

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Added 9 days ago
Battery Algorithm ML Engineer
Apple
Cupertino, CA
The BMS team is looking for battery algorithm software engineer to design and develop advanced battery and power management algorithms and software for various Apple products. Working with…
Added 9 days ago
Sr Security Operations (SecOps) Engineer
Apple
Austin, TX
We are looking for an experienced Senior Security Operations (SecOps) Engineer to help define and drive the security strategy for applications, cloud infrastructure, and engineering…
Added 9 days ago
AI Application Engineer
Apple
CA
We are seeking a seasoned AI Application Engineer with strong architectural thinking, deep AI/ML knowledge, and robust software development skills to help design, build, and deploy…
Added 9 days ago
PI
Software Engineer
PayPal, Inc.
San Jose, CA · Scottsdale, AZ
- $100,500 to $173,250 USD / year
…pieces of the platform, write production code in Go, Java, and Python, and see the impact of your work in real…
Added 9 days ago
Morningstar Development Program (MDP): Associate Software Engineer (Central Tech AI)
MstarInc Morningstar Inc. Legal Entity
United States
Design, build, and enhance AI-enabled solutions, leveraging modern AI tools, frameworks, and programming languages such as Python.
Added 9 days ago
IT DevOps Engineer
Eagle Creek Renewable Energy, LLC
Badin, NC
Eagle Creek Renewable Energy is seeking an experienced IT DevOps Engineer to design, build, integrate, and automate the internal enterprise systems that power our technology operations -…
Added 9 days ago
Associate Software Engineer (Central Tech AI) - Partner Link
MstarInc Morningstar Inc. Legal Entity
United States
Design, build, and enhance AI-enabled solutions, leveraging modern AI tools, frameworks, and programming languages such as Python.
Added 9 days ago
Senior RF/EMC Engineer
Alarm.com
Tysons, VA
…We are looking for a talented and passionate senior RF/EMC engineer to join the Device Engineering team and help us define the future of the Internet-of-Things for residential and…
Added 9 days ago
Device Engineer II (RF/EMC)
Alarm.com
Tysons, VA
…abroad. We are looking for a talented and passionate RF/EMC engineer to join the Device Engineering team and help us define the future of the Internet-of-Things for residential and…
Added 9 days ago
Senior Quality Engineer
HINCX Hiscox Inc.
CT · NY
Excellent knowledge of and proven experience with Python testing frameworks particularly pytest.
Added 9 days ago
EU
Project Manager - Mobile Engineering
Experis USA
Phoenix, AZ
- $55 to $60 USD / hour
Hands on, professional experience within Mobile Engineering as an Engineer with basic coding skills in languages such as Bash, Python, Kotlin, or related technologies.
Added 9 days ago
Data Scientist, Dataset Assessment Lead
Experis USA
Sunnyvale, CA
Conduct statistical profiling and quality checks using SQL and Python.
Added 9 days ago
Manufacturing Design Engineer
KLA Corporation
Milpitas, CA
Manufacturing Design Engineer – Take Your Expertise to the Next Level
Added 9 days ago
KC
SW Algorithm Engineer
KLA Corporation
Milpitas, CA
- $136,300 to $231,700 USD / year
Solid programming skills (C++ and/or Python), with experience in object-oriented and/or functional programming
Added 9 days ago
KC
Customer Engagement - Applications Engineer
KLA Corporation
Milpitas, CA
- $120,000 to $204,000 USD / year
The Customer Engagement Applications Engineer will be responsible for providing technical applications support on KLA metrology products at customer sites with the goal of achieving product…
Added 9 days ago
K
Technical Support Engineer
Kustomer
Remote, United States
- $70,000 to $80,000 USD / year
- Diagnosing failures in webhooks, REST API integrations, workflows, and automations using logs, payloads, and developer tools
Added 9 days ago
Staff Software Development Engineer
Zscaler
Santa Clara, CA
We are looking for a Staff Software Development Engineer to join our team. This is a Santa Clara, CA role, reporting to the Senior Director, Software Development Engineering in the Zero…
Added 9 days ago
PG
Senior Database Developer
Publicis Groupe Holdings B.V
Irving, TX
- $88,540 to $127,155 USD / year
Epsilon is seeking a Senior Databricks Developer to join our development team. You will design, build, test, deploy, and support scalable data engineering solutions on the Databricks…
Added 9 days ago
Tracking Architecture Performance Engineer - Member of the Technical Staff
The Aerospace Corporation
El Segundo, CA · Chantilly, VA · Colorado Springs, CO
Experience programming in MatLab, C, C++, Java, Python or FORTRAN.
Added 9 days ago
Software Test Engineer, Associate (Engineer Software Quality 1) - 29972
Huntington Ingalls Industries
Columbia, MD
Mission Technologies, a division of HII, is seeking a highly motivated Software Test Engineer, Associate to join our team. The role operates in our Columbia, MD location and supports…
Added 9 days ago
Capital One Shopping Tech, Full - stack Engineer 5 (Remote - Eligible)
Capital One
Annapolis, MD
We are seeking a Full - stack Engineer 5 who is passionate about marrying data with emerging technologies. As a Full-stack Engineer 5, you’ll have the opportunity to be on the forefront of…
Added 9 days ago
Software Engineer 2
DCCA
Annapolis Junction, MD
Implementation of the MDAT system in Java/Python using AWS services, Implementation of automated tests at functional and systems levels, Partnership with System engineers to execute the…
Added 9 days ago
A
Propulsion Technician
Aerotek
Redmond, WA
- $38 to $42 USD / hour
Job Title: Propulsion Technician / Support Engineer IIIJob DescriptionThe Propulsion Technician / Support Engineer III assembles propulsion systems and related test equipment in a dynamic,…
Added 9 days ago
Virtual Engineer
CVS Health
Work at Home, FL
CVS Health is seeking a highly skilled and experienced Virtual Operations Engineer to join our dynamic team. This role is for a hands-on infrastructure engineer with a VMware and…
Added 9 days ago
Silicon Validation Engineer
Cisco Systems, Inc.
San Jose, CA
Own tasks that extend verification and test capability, writing Python and TCL scripts that exercise ASIC features and measure performance in the emulation environment.

Kustomer

Technical Support Engineer

Remote, United States

$70,000 to $80,000 USD / year

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Job details

Pay: $70,000 to $80,000 USD / year
Posting language: English
Posted: Oct 29, 2026

Original job description

About Kustomer

Kustomer is the AI-native customer experience platform that turns every interaction into a lasting relationship and a measurable business outcome. By unifying customer data, conversations and AI-native workflows into a single connected timeline, Kustomer helps teams cultivate customers, not tickets, resolving issues faster and delivering more personalized service across every channel. Today, Kustomer is the core platform for leading customer service brands like Sweetgreen, Starz, Vuori, Goldbelly and Cotopaxi.

Founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel, Kustomer raised nearly $200M in funding culminating in a Series E before being acquired by Meta in a deal that closed in 2022. In 2023, Kustomer's founders and original investors, Battery, Redpoint, and Boldstart Ventures, spun the company back out with a $60M investment as an independent, privately held business ready to focus more deeply on AI. In 2025, Norwest led our Series B, bringing our total funding to $90M. This momentum allowed Kustomer to double down on AI-native innovation and build a sharper roadmap for the future of customer experience. Our Krew is a remote-friendly team spread across the U.S. with hubs in NYC and London. We gather in person each year at our annual Kustomer Kick-Off event and always look for Krew members who are curious, collaborative, and ready to shape the future of Customer Experience.

About the Role Kustomer’s AI agent resolves routine questions, and our support partners handle the next layer of straightforward requests. This role handles what’s left: complex, ambiguous technical issues across webhooks, APIs, workflows, integrations, and AI agent behavior. You’ll be the final escalation point before Engineering. You’ll also make Tier 1 and 2 stronger by turning each hard case into a runbook, a fix, or a product improvement.

You’ll be responsible for:

Owning technical issues end to end, from reproduction through root cause and resolution, within defined SLAs
Diagnosing failures in webhooks, REST API integrations, workflows, and automations using logs, payloads, and developer tools
Troubleshooting AI agent behavior, such as misrouted or incorrect resolutions, knowledge gaps, and failed actions or integrations, and recommending configuration or knowledge fixes
Escalating to Engineering with clear reproduction steps, evidence, and impact, and following through to resolution
Identifying recurring issue patterns and partnering with Product and Engineering on fixes, tooling, and self-service improvements
Writing runbooks, troubleshooting guides, and escalation playbooks for our AI agent and BPO partners
Coaching and enabling Tier 1/2 and BPO team members on technical investigation
Providing technical communication during critical incidents and for premier support accounts
Joining the on-call rotation for critical events and premier support customers
Handling sensitive customer data appropriately

Required qualifications:

4+ years experience in technical support, developer support, or support engineering at a B2B SaaS company, including Tier 2/3 or escalation experience
Hands-on experience debugging webhooks, REST APIs, and authentication, covering retries, rate limits, payload and schema issues, and idempotency
Working proficiency in JavaScript/TypeScript and JSON, and comfort reading and writing API requests (Postman, curl, browser dev tools)
Experience with workflow or automation platforms, such as rules engines, workflow builders, or iPaaS tools (Zapier, Workato)
Strong written and verbal communication, including with developers and technical admins, and with Engineering during incidents
Sound judgment on prioritization, severity, and when to escalate

Strongly preferred:

Experience supporting or configuring AI agents or LLM-based products (prompting, knowledge sources, actions and tools, evaluating outputs)
Experience with logging and monitoring tools (Datadog, Sentry, Kibana) and basic SQL or Python for data investigation
Experience with CRM or CX platforms (Kustomer, Zendesk, Salesforce, Shopify) and their integrations
A track record of building tooling or automation that reduced ticket volume

HIPAA Compliance

All roles at Kustomer may involve handling sensitive personal data.

Benefits

Kustomer offers an array of benefits including competitive salaries and stock options. In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy; in the UK we also offer pension, supplemental health insurance and other perks.

Diversity & Inclusion at Kustomer

Kustomer is committed to bringing together individuals from different backgrounds and perspectives.

We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

Candidate Privacy Notice https://www.kustomer.com/privacy/candidate-statement/

As a job applicant, you have the right to know and understand the categories of personal information we collect about you, and the purposes for which we use such personal information.

Disclaimer: Kustomer only contacts candidates from company email addresses ending in kustomer.com and does not seek funds from candidates in any circumstances.

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More about this job

Skills

Technical support
Troubleshooting
Coaching
Communication skills
Debugging
API development
JavaScript
TypeScript
Postman
Workflow
Prioritization
Datadog
SQL
Python
Zendesk
Salesforce
Shopify
Regulatory compliance

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