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Kuraray America

Technical Service and Development Director

Pasadena, TX, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

Title: Technical Service and Development Director

Location: Pasadena, TX

Who we are:

Voted one of the Nation's Best and Brightest Companies to Work for, Kuraray America, Inc. (KAI) is a global leader in specialty chemical, fiber, and resin production. With top-of-the-line research and production facilities and a vast network of supplies from around the world, Kuraray leads the industry in specialty dental, fiber, resin, and elastomer products. Kuraray America is a wholly owned subsidiary of Kuraray Company, Ltd. Based in Tokyo, Japan. Kuraray has operations in 32 countries and employs more than 11,000 employees, including over 800 in the United States.

Why Kuraray:

Kuraray is building a better tomorrow, today. Our team members are dedicated to expanding our business with committed professionals who share essential values such as integrity, excellence, teamwork, and accountability.

As a part of Kuraray America, Inc., our team shares the advantages of working for the leader in specialty chemicals, resins, and fibers. Our international presence and resources allow us to be a world-leading innovator in the industries we service. Yet, despite our size, our people are more than just a number. As a new team member, you can expect to earn responsibility quickly. Our commitment to our people is visible in our comprehensive benefits package. As a Kuraray team member, you will have the opportunity to enjoy competitive salaries and benefits, incentive opportunities, and an excellent work environment.

Position Summary:

The Director of Technical Service & Development (TS&D) is responsible for leading the market development, technical service and development strategy for EVAL, Genestar, and Plantic products and applications across the Americas (Western Hemisphere). This senior leadership role directs a team of technical professionals to ensure that product, application, and technical service objectives are met safely and efficiently while driving business growth. The Director of TS&D has strategic responsibility for expanding sales of EVAL and Plantic by providing expert technical service to customers, leading product development and commercialization initiatives, and pioneering application development that delivers compelling value propositions to the marketplace.

Responsibilities:

Leadership

Lead and manage the TS&D team in developing strategic technical relationships and development projects with key existing and potential customers, end users, and equipment suppliers
Direct the effective allocation of resources and management of EVAL, Genestar, and Plantic technical capabilities to deliver maximum value to customers at optimal cost while enhancing market reputation and supporting growth of new products and applications
Serve as a senior technical resource and subject matter expert to the Sales team, customers, and stakeholders for EVAL and Plantic products
Oversee customer engagement including site visits to promote products, provide processing and handling training, and deliver comprehensive knowledge of end-use applications
Direct trials with customers at blown film and cast film semi-work scale equipment at KTRC to develop innovative film and sheet structures utilizing barrier products
Manage the Corrective Action Request (CAR) process from internal and external customers, ensuring prompt investigation and resolution
Ensure Kuraray maintains strong market presence through strategic management of customer visits, conference attendance, tradeshow presentations, and technical thought leadership

Product Commercialization

Lead strategic initiatives to promote, sample, follow-up, and qualify existing and new products at target customers and brand owners
Direct collaborative partnerships with complementary resin suppliers and equipment OEMs in projects aligned with product development objectives
Oversee optimization of product formulations with existing technologies to meet regional customer requirements and market demands
Ensure team conducts timely and proper preparation for laboratory work including trials in accordance with established Chemical Hygiene Program, Regulatory (TSCA, etc.), ISO, and IATF requirements
Drive the commercialization pipeline from concept through successful market launch

Application Development

Identify and evaluate new applications where Kuraray products provide compelling value propositions
Lead the transformation of development projects into commercial sales opportunities
Pioneer innovative applications that expand market presence and create competitive advantages
Establish strategic direction for application development aligned with business unit growth objectives

Manufacturing Support

Provide technical leadership and strategic analysis to EVAL Business Unit Manufacturing group to improve manufacturing processes including product management and disposition
Lead initiatives to continuously improve quality of EVAL resins and reduce production costs
Support Product Managers, Production, QC, and personnel involved in rework processes for optimal allocation of non-prime material to customers
Serve as technical liaison between TS&D and manufacturing operations to drive operational excellence

Team Leadership & Development

Lead, develop, and mentor the MD and TS&D engineering teams providing technical service for EVAL and Plantic products across the Americas
Ensure team performance supports Department and Business Unit objectives
Foster a culture of technical excellence, innovation, and customer-centricity
Build organizational capability through strategic talent development and succession planning

Safety & Compliance

Ensure safe operations in laboratory facilities and field activities
Oversee completion of assignments established by the Kuraray Structure Program
Ensure all training assigned to engineers in KAI University is completed in accordance with organizational standards
Maintain compliance with all regulations, safety, and quality management system

Minimum Qualifications:

Bachelor of Science in a technical field (Engineering, Chemistry, or Polymer Science required)
Minimum of 15 years of progressive experience in polymer processing and/or polymer chemistry field including substantial work with processing equipment, physical testing apparatus, analytical testing devices, technical service, or development of polymers or packaging
Minimum of 7 years managing people with 5 years leading leaders (supervisors, managers, professionals, and employees) and teams
Deep knowledge of the business including market dynamics, customer requirements, and competitive landscape
Proven leadership experience, managing technical teams and driving business results
Outstanding communication skills with ability to effectively engage with team members, peers, and both internal and external customers at all organizational levels.
Strategic thinking and business acumen with ability to translate technical capabilities into business growth
Valid driver's license required.

Competencies:

Customer Focus
Building strong customer relationships and delivering customer-centric solutions.
Business Insight
Applying knowledge of business and the marketplace to advance the organization's goals.
Cultivates Innovation
Creating new and better ways for the organization to be successful.
Action Oriented
Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Ensures Accountability
Holding self and others accountable to meet commitments.
Drives Results
Consistently achieving results, even under tough circumstance
Collaborates
Building partnerships and working collaboratively with others to meet shared objectives.
Values Difference
Recognizing the value that different perspectives and cultures bring to an organization
Communicates Effectively
Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Courage
Stepping up to address difficult issues, saying what needs to be said.
Instills Trust
Gaining the confidence and trust of others through honesty, integrity, and authenticity.
Situational Adaptability
Adapting approach and demeanor in real time to match the shifting demands of different situations.

We offer a competitive compensation package that includes base pay and an annual incentive. This program is designed to reward individual performance and align overall rewards with corporate and team performance.

Our employees benefit from a robust healthcare package that includes wellness reimbursements, along with generous perks such as three weeks of paid time off, ten company holidays, paid parental leave, education reimbursement, and a matching 401k plan, among other offerings.

Applicants must be authorized to work for ANY employer in the U.S.

Learn more at kuraray.us.com/careers/

Kuraray America, Inc. is an Equal Employment Opportunity/disability/protected veteran status

No third-party candidates accepted.

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