It's more than a job
In an administrative role at Kuehne+Nagel, tasks such as managing office operations or coordinating schedules certainly contribute to your team's success, but they also provide meaningful moments for people around the world. Because your attention to detail supports your colleagues to perform at their best, such as ensuring the timely and seamless transport of hearing aids and advanced medical devices that change lives. At Kuehne+Nagel, our work contributes to more than we imagine.
We are seeking a Quality Management Systems & Governance Manager, Hyperscale to help establish and deploy the quality and process framework supporting our expanding hyperscale and mission-critical logistics business in the United States.
In this highly visible role, you will translate customer and operational requirements into clear, scalable processes, procedures, and working instructions. You will develop a dedicated hyperscale process library within Kuehne+Nagel’s existing Integrated Management System and help operational teams implement those standards during rapid new-site launches.
This is a hands-on role for someone who can think strategically, build structure from complexity, and remain highly attentive to detail. You will work across quality, operations, implementation, safety, and customer teams to create repeatable ways of working that can be used to train and support large operational workforces.
How you create impact
- Develop the quality-management-system framework for Kuehne+Nagel’s hyperscale business, aligned with existing global and national processes.
- Build and maintain a structured library of process maps, procedures, standard operating procedures, working instructions, forms, checklists, and training materials.
- Translate customer contracts, logistics service agreements, quality requirements, reporting obligations, and operating instructions into practical operational controls.
- Take processes from high-level architecture through to clear, task-level instructions that operational employees can understand and apply.
- Support the development and implementation of standardized processes for hyperscale, data center, semiconductor, and related mission-critical logistics operations.
- Lead the quality and process workstream for new-site mobilizations, from initial design and documentation through training, operational readiness, go-live, and stabilization.
- Work on-site with project and operational teams to implement processes during accelerated facility launches.
- Conduct operational-readiness reviews and confirm that required documentation, controls, and training are in place before go-live.
- Drive a consistent way of working across hyperscale operations, reducing local variation and avoiding duplicated or conflicting documentation.
- Establish effective document control, version management, change control, process ownership, and approval structures.
- Develop governance routines, process-performance measures, reporting structures, escalation routes, and management-review inputs.
- Support audit readiness and participate in internal, customer, and certification audits as required.
- Work with customer stakeholders to understand their requirements and incorporate them into Kuehne+Nagel’s documented processes.Partner with operational leaders and project teams to deliver training and reinforce adoption of the required processes.
- Lead operational teams through implementation activities, even though the role does not currently have direct reports.
- Capture lessons learned from each implementation and use them to improve the standard hyperscale process framework.
- Collaborate closely with quality, health and safety, operations, implementation, sales, and other functional stakeholders.
What we would like you to bring
You are a strategic and detail-oriented quality professional who enjoys turning complex requirements into clear, practical and scalable ways of working.
You bring:
- Experience in quality management systems, process development, operational excellence or implementation, with strong knowledge of ISO 9001.
- The ability to translate complex operational and customer requirements into clear processes, SOPs and working instructions.
- Experience supporting new-site launches, operational mobilizations or complex implementations in fast-moving environments.
- A strong process mindset, combined with the attention to detail needed to create accurate, usable documentation.
- Confidence leading implementation and driving adoption across operational teams, including influencing without direct authority.
- Strong communication and collaboration skills, with the ability to partner effectively with customers and cross-functional stakeholders.
- A continuous-improvement mindset, looking for opportunities to standardize, simplify and improve how work gets done.
- Strong ownership, adaptability and organization, with the ability to manage multiple priorities and deliver in a changing environment.
- Experience in logistics, hyperscale, data centers, semiconductor or other complex, multi-site operations would be an advantage.
- A relevant bachelor’s degree or equivalent professional experience.
What's in it for you
At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. Artificial Intelligence (AI) tools may be used to assist in specific processes [e.g. screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.
Who are we
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine. We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.