Payment Operations Assistant Manager

The schedule for this position is Monday - Friday 8:00am - 4:45pm; Saturday 8:30am - 12:30pm - available to staff as needed.

Our Mission is to help Members grow financially.

Our Vision is to be Members' First Choice for all Financial Services.

We can achieve these goals through our commitment to providing excellent service to our membership and our communities. And it all starts with YOU! We are looking for a service-minded individual to join our team in order to continue to provide the high-quality service our members expect from us.

Our full-time team members enjoy a wealth of benefits including employer-paid medical and dental insurance premiums, competitive pay, and a 401(k) plan with an employer match. The great service we provide to our Members is reflected in our team environment and the professional development opportunities our positions offer. People Helping People is what we do every day.

Submit your application to us today and let us be the First Choice for your new career journey!

About Us:

Knoxville TVA Employees Credit Union is a not-for-profit, Member-owned, and locally operated financial institution serving the financial needs of its communities of Membership. We have 25 locations throughout East Tennessee and we serve more than 300,000 Members. The Credit Union helps Members grow financially by offering a variety of accounts including: checking, savings and investments. Also offered are competitive loan rates on new and used autos and recreational vehicles, mortgages, personal loans and credit cards.

Pay: Starting Range is $23.00 - $25.00 per hour, depending on work experience

Benefits:

• Employer-paid health and dental insurance monthly premiums
• Accrual of PTO Leave
• Employer-matched 401k, 50% match up to 6% of employee contributions
• Employer-paid Group Life Insurance and Long-Term Disability benefits
• Potential bonus up to 11% of average salary over the past year based on Credit Union-wide goals
• Paid Holidays and Paid Training
• Potential pay increases through additional training opportunities
• Opportunity to earn incentive pay
• The ability to help serve your local community through our mindset of People Helping People!

PRIMARY RESPONSIBILITIES

Evaluate all areas within Payment Operations for accuracy and compliance to better understand the processes, productivity, along with ensuring all compliance and security measures are followed.

Ensure all daily and monthly reporting is complete and available in the shared drive timely.

Assist with research and implementation of products and services. Stay current on changes with products and vendors.

Assist in reviewing contracts and amendments of vendors as needed. Stay up to date on the progress of implementation of new products and features.

Periodically evaluate all third-party vendors for cost. Assist in the decision of future vendor options.

Test new products and methods to ensure they function in a way to provide an excellent member experience.

Assist in training staff and members in all products and features.

Oversee any upgrades or changes made within the Federal Reserve and any applicable Clearing houses.

Focus on effective and efficient product enhancements.

Assist in developing, applying, and evaluating policies for all areas with the Payment Operations.

Assist with establishing and maintaining goals, objectives, benchmarks, accountability, standards, and rewards.

Demonstrate dependability and a commitment to quality and flexibility to ensure the department needs and Credit Union goals are attained.

Assist in guiding and managing the Payment Operations Department, including scheduling adequate staff to ensure efficient department operations, conducting performance reviews, coaching employees, maintaining efficient employee relations, and providing additional training, as needed.

Assist in implementing and monitoring the budgets in relation to Payment Operations.

Assist in monitoring staff activity, including transactions, volume, and errors.

Assist in researching and solving staff and member questions and/or problems.

Keep management informed of any significant problems or concerns.

Work with vendors to ensure products always meet Credit Union standards.

Follow all Credit Union policies, procedures, and regulations.

Represent the Credit Union in a professional manner (including but not limited to appearance, behavior and performance).

Maintain regular and predictable attendance.

Work cooperatively with others.

All other duties as assigned.

QUALIFICATIONS

Education/Experience – High school diploma or general education degree (GED); one to three years related experience and/or training or equivalent combination of education and experience.

Certificates and Licenses – ACH or relevant professional industry certification, preferred.