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Senior DevOps Engineer
HISTOSONICS INC
Ann Arbor, MI
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Test Engineer
Drägerwerk AG & Co. KGaA
Andover, MA
Draeger is looking for a Test Engineer to work onsite in our Andover, MA location.
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Experienced Professional, Mechanical Engineering
WSP
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WSP is currently initiating a search for an Experienced Mechanical Engineer for our Orlando, FL office. Be involved in projects with our Property and Buildings Team and be a part of a…
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Early Professional, Water Resources Engineering
WSP
Chicago, IL
Added 1 min ago
T
Technical Support Specialist
Takt
Reston, VA
- $70,000 to $90,000 USD / year
…of it never reaches the people doing the work. We build the software that closes that gap, giving supervisors and frontline employees the information they need, when they need it, on the…
Added 1 min ago
URBN Junior Industrial Engineer
URBN
Gap, PA
URBN is searching for a Junior Industrial Engineer in Gap, Pennsylvania! The Junior Industrial Engineer position supports the logistics organization through a variety of projects focused on…
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TL
Junior Data Engineer
The LaunchCode Foundation
St. Louis, MO
- From $25 USD / hour
Added 1 min ago
Dams & Canals Engineer
Department of Natural Resources & Conservation
Helena, MT
The Montana Department of Natural Resources and Conservation (DNRC) is seeking a licensed Professional Engineer to join the State Water Projects Bureau as a Dams & Canals Engineer. In this…
Added 1 min ago
AT
Principal Software Engineer - (Reston or Cambridge)
Akamai Technologies, Inc.
Jefferson City, MO
- $169,300 to $304,700 USD / year
Added 2 mins ago
District Survey Manager
Department of Transportation
Great Falls, MT
Added 2 mins ago
Civil Engineering Specialist - Road Design
Department of Transportation
Helena, MT
Added 3 mins ago
Senior Software Engineer
CPC Colonial Pipeline Company
Alpharetta, GA
Added 3 mins ago
NL
Senior I Engineer - Network Services Implementation & Remote Support
NYU Langone Health
New York, NY
- $84,577.92 to $121,662.48 USD / year
Added 4 mins ago
Junior Software Engineer
Kalman & Company, Inc.
Remote, United States
We are seeking a motivated Junior Software Engineer to join our development team. In this role, you will help design, build, test, and maintain web-based applications using C#, ASP.NET (4.x…
Added 4 mins ago
Site Reliability Engineer
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…standards of care and operational efficiency. This role blends software…
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Project Estimator
TNT Crane & Rigging
Fort Worth, TX
Added 5 mins ago
Aero Engineer
Skyeton Inc
North Las Vegas, NV
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Lead Staff Laboratory Engineer - Datacenter Testing
UL Solutions
Northbrook, IL · Raleigh, NC
The Lead Staff Laboratory Engineer – Data Center Testing will serve as a technical liaison between UL Solutions teams supporting current and emerging data center projects and Integrated…
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Staff Software Engineer
SimpliSafe
Boston, MA
- $146,600 to $195,500 USD / year
Added 5 mins ago
Senior Process Engineer
TTM Technologies, Inc.
Salem, NH
Added 6 mins ago
Mgr, IT Operations
Fluor
Greenville
Added 6 mins ago
Software Development Engineer in Test
x Varian Medical Systems, Inc.
United States
Tests product and/or solution functionality; analyzes and debugs e.g. software related product issues.Job Duties: Works c
Added 6 mins ago
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Principal Platform Software Engineer - Oracle Health Data & Analytics
Oracle
Jefferson City, MO
- $105,900 to $234,600 USD / year
…team (Oracle Health Data Services - OHDS) is foundational to software products being built and serves the critical role…
Added 7 mins ago
Staff Analytics Engineer
GE Vernova International LLC
United States
GE Vernova is seeking an experienced Staff Analytics Engineer to join our Wind Engineering FPM Fleet Data & Analytics team. In this role, you will develop scalable data and analytics…
Added 7 mins ago
Staff Analytics Engineer
GE Vernova International LLC
United States
GE Vernova is seeking an experienced Staff Analytics Engineer to join our Wind Engineering FPM Fleet Data & Analytics team. In this role, you will develop scalable data and analytics…

Ktek Resourcing LLC

L3 Technical Engineer

Cambridge, MA, United States

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Job details

Posting language: English
Posted: May 8, 2015

Original job description

Company Description K-Tek’s core business is into temporary staffing, permanent placement and volume hiring. Since inception of our staffing solutions has grown multi-fold with global offices. We know what works best for our clients and what doesn’t. This is the key differentiator and this is how we edge over the competition.

Job Description

Hi Kindly share accordingly.

Key points to select the profiles :

Strong Post production support experience
Little experience with system admin role (All the profiles shared with me has good system admin experience, but production support at all. Please don't narrow the search only with system admin exp)
Good communication skills Location 1 - MTV CA

Location 2 - Cambridge MA

While sharing kindly share the location in which he is interested, moreover Interview mode – Google Hangout get their comfortability too.

Description: L3 Technical Support Engineer

Job Purpose:

Handle complex technical support requests from Enterprise Travel customers. Monitor and support internal environments, applications and tools. Handle first level technical escalations as part of a support desk.

Job Responsibilities:

Process support requests from customers, via email and telephone
Follow documented process flows and playbooks to resolve customer issues
Utilize debugging tools to triage partner issues autonomously
Accurately maintain case management system, and record status of work
Write code snippets under supervision
Respond to technical alerts, and troubleshoot as necessary
Identify when cases require escalation, and engage with higher support tiers to handoff cases
Identify opportunities for process improvements
Provide advanced technical troubleshooting of customer issues, including networking, and integration
It may be required to work with cross functional teams spread across multiple geographies
Provide mentoring and support to junior resources where appropriate

Skills/Qualifications:

Technical support experience, preferably in Enterprise software, or the travel industry
Domain expertise - Contact center, Services, Tech Trouble shooting etc
System Administration experience
Expertise in web technology and protocols (HTTP, SSL, XML, FTP, etc)
Basic networking expertise and troubleshooting
Medium to advanced linux skills
Shell scripting experience
Experience reading, writing and troubleshooting at least one of Perl or Python
Experience with version control
Ability to read and construct XML
Familiarity with the Xymon open source product nice to have.
Strong analytical, troubleshooting and problem-solving skills
Strong attention to detail, and ability to follow processesStrong English oral and written communications skills to interact with customers and internal stakeholders
Proven ability to manage conflicting priorities under guidance
Experience working with teams in different timezones a plus
Experience documenting support workflows and processes
Development experience a plus
3-5 yrs of experience providing technical support and environment support

Additional Information All your information will be kept confidential according to EEO guidelines.

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More about this job

Skills

Communication skills
Technical support
Debugging
Case management
Troubleshoot
Troubleshooting
Coaching
System administration
FTP
Linux
Perl
Python
Problem solving
Attention to detail
Communicate with customers

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