Customer Service Inside Sales Rep

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• Kryger Glass is currently seeking an Customer Service Representative for our installation centers. We are an auto glass installation and distribution company with locations throughout the Midwest. This is a full-time hourly position located Downtown KC that includes benefits & vacation time. We are looking for a long-term employee that can build a relationship with our clients, work in a fast paced environment and can handle the fast pace while working with a sense of urgency. Hours are M-F, 8 am to 5 pm. Salary is $17-$19/hour, depending on experience. We are a casual work environment. This is NOT a remote position.

Essential Duties and Responsibilities include the following:

• Talks with customers by phone to assist with auto glass installation
• Determines charges for parts requested
• Schedules glass technicians
• Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
• Other duties may be assigned.

Qualifications include the following:

• Customer Service Skills: manages difficult or emotional customer situations; responds promptly to customer needs
• Demonstrates accuracy and thoroughness
• Strong organizational skills & sales skills
• Is consistently at work and on time.