Level 2 IT Support Technician (Information Technology Support Technician)

Veterans Preference: The Jobs for Veterans Act mandates priority of service to veterans seeking employment and training opportunities. To ensure compliance with this law, this job posting will be available only to veterans for the first 24 hours. After this period, the job will be released to all job seekers.

Position Summary

The Level 2 IT Support Technician will provide remote and onsite technical support to business clients. The ideal candidate will possess knowledge equivalent to CompTIA A+, Network+, and Security+, along with entry-level experience supporting Microsoft Active Directory environments.

We are seeking a responsible, dependable, and high-energy individual who can work independently, take ownership of tasks, and continuously learn new technologies. The ideal candidate is proactive, resourceful, and excited about growing their career with a company that is committed to long-term success and professional development.

Responsibilities

• Provide remote and onsite technical support for business clients
• Troubleshoot Windows 10 and Windows 11 operating systems
• Configure and support desktop computers, laptops, printers, and mobile devices
• Create, modify, disable, and troubleshoot user accounts in Active Directory
• Support Microsoft 365 services including:
• Exchange Online
• Outlook
• OneDrive
• Teams
• SharePoint
• Troubleshoot network connectivity issues involving:
• TCP/IP
• DNS
• vLANs
• Subnets
• DHCP
• Wireless networking
• VPN connectivity
• Install and configure software applications
• Assist with workstation deployments and upgrades
• Maintain documentation and ticket notes
• Follow cybersecurity best practices and security policies
• Escalate advanced issues when necessary while maintaining ownership of client communication

Required Qualifications

• Equivalent knowledge to:
• CompTIA A+
• CompTIA Network+
• CompTIA Security+
• Minimum 1-3 years of IT support experience
• Experience supporting Microsoft Windows environments
• Basic Active Directory administration experience
• Understanding of networking fundamentals
• Knowledge of cybersecurity best practices
• Strong troubleshooting and problem-solving skills
• Excellent verbal and written communication skills
• Professional customer service attitude
• Valid driver's license and reliable transportation

Preferred Qualifications

• CompTIA certifications (A+, Network+, Security+)
• Experience with:
• Microsoft 365 Administration
• Microsoft Entra ID (Azure AD)
• Meraki Networking
• Backup and Disaster Recovery Platforms
• Remote Monitoring and Management (RMM) tools

What We Offer

• Competitive compensation
• Paid training and professional development
• Opportunities for certification reimbursement
• Career growth opportunities
• Exposure to a variety of technologies and industries
• Supportive team environment