Jobs in the United States

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AF
Gym Membership Sales Associate
Anytime Fitness - 902715
Duncan, SC
- $14 to $16 USD / hour
…going it alone should never be a sign of strength. Our coaches support you in a way no one else can with the best fitness and holistic help inside the gym – and out. And our community of…
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PP
Project Manager, Defense & Government
PARENT PROFILE MOTOR SERVICES HUGO STAMP INC.
Remote, United States
- $130,000 to $140,000 USD / year
This remote position, with a homebase in Kent, Washington, is a hands-on project management role that requires active involvement in field operations, shipyard activities, and technical…
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Business Systems Analyst- Zuora Administrator
Canopy
Draper, UT · South Jordan, UT
We are hiring a Business Systems Analyst to own, optimize, and scale Zuora, our core billing and subscription management system. Business Systems Analysts serve a huge role here at Canopy,…
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Financial Analyst II
Twenty-Six Defense
Fort Worth, TX
Job Summary: The Financial Analyst II under direction of Manager of Program Financial Analysis or an appropriate designee will compile and verify the data used for the preparation and…
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Senior Service Planner
Twenty-Six Defense
Fort Worth, TX
Support cross-functional coordination between operations, shipping, finance, contracts, and account management for work order close-out processes.
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Senior Staff Systems Engineer
Twenty-Six Defense
Fort Worth, TX
…high-performance products, system solutions, and aftermarket support services focusing on the defense, homeland security, and commercial aviation markets. With facilities throughout the…
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Staff Systems Engineer
Twenty-Six Defense
Fort Worth, TX
…high-performance products, system solutions, and aftermarket support services focusing on the defense, homeland security, and commercial aviation markets. With facilities throughout the…
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Program Manager II
Twenty-Six Defense
Fort Worth, TX
Job Summary: The Program Manager II is a mid-level program management position. Working with minimal supervision of a more senior program leader, the Program Manager II has responsibility…
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Child Development Teacher
AVANCE San Antonio Inc
San Antonio, TX
Follows program confidentiality policies concerning information about children, families, and other staff members.
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News Media Desk Coordinator-Temp
The Univision Network Limited Partnership
Miami, FL
…properly logged, tagged, and assigned accurate metadata to support efficient archival storage and future…
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Assistant Program Director
Services For The Underserved, Inc.
Bronx, NY
The Assistant Program Director will provide supervision of Case Management services to ensure quality care for adults that have experienced Homelessness and Mental Illness. In the absence…
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Homeless Services Case Manager
Affordable Housing Alliance Inc
Toms River, NJ
Support households with housing search, rental applications, and lease-up, including coordinate Housing Quality Standards inspections and rent reasonableness and applicable program…
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CM
Senior Clinical Pharmacist
Centene Management Company LLC
Remote, United States
- $107,700 to $199,300 USD / year
Provide formulary and/or clinical edit subject matter expertise, guidance and support to Formulary and Benefit Management team, various departments and plan pharmacy departments
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CM
Grievance & Appeals Nurse
Centene Management Company LLC
Remote, United States
- $27.02 to $48.55 USD / hour
…every day. You’ll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective.…
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CM
Senior Security Risk Analyst
Centene Management Company LLC
Remote, United States
- $87,700 to $157,800 USD / year
This role partners closely with cybersecurity risk owners, Enterprise Risk Management, technology and business stakeholders, and EPSRM leadership to maintain a clear, current, and decision…
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Clinical Extern
Centene Management Company LLC
Remote, United States
Education/Experience: Current enrollment in an accredited clinical program. Candidates must be receiving course credit for participating in the Externship program.
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CM
Project Managment Undergraduate Summer Intern
Centene Management Company LLC
Remote, United States
- $18 to $26 USD / hour
Support project management and business transformation initiatives within the Pharmacy Business Transformation Office while gaining exposure to the managed care industry.
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CM
Tribal Liaison
Centene Management Company LLC
Remote, United States
- $56,200 to $101,000 USD / year
…every day. You’ll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective.…
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CM
Field Health Benefit Representative (Facilitated Enroller)
Centene Management Company LLC
United States
- $23.23 to $39.61 USD / hour
Support existing members with renewals and recertifications
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CM
Business Analyst II Excel, SQL
Centene Management Company LLC
Remote, United States
- $56,200 to $101,000 USD / year
Support business initiatives through data analysis, identification of implementation barriers and user acceptance testing of new systems.
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CM
Community Resource Coordinator II
Centene Management Company LLC
Remote, United States
- $17.84 to $28.02 USD / hour
Position Purpose: Supports community connection activities including connecting members to community resources to support their care management journey and provide necessary care resources…
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Supply Chain Analyst
Westlake
Houston, TX
…and stock level reports. Create and maintain documentation to support the training and day-to-day activities of the supply chain…
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Sr. Reliability Engineer
Westlake
Longview, TX
The primary role of this position is to provide the necessary engineering and technical support to continuously improve plant rotating equipment integrity, reliability, cost and economic…
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Deal Operations Specialist - Los Gatos, CA
Anywhere
Los Gatos, CA
…estate specific databases. This position will also offer agent support as needed by answering agent questions and ensuring compliance for required…
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Instructor, Assistant Professor, or Associate Professor (College of Nursing)
University of Arkansas for Medical Sciences
Remote, United States
…faculty member to join our team. This position will primarily support teaching responsibilities within the concept-based Accelerated Bachelor of Science in Nursing (ABSN) program in…

kronesinc

DSC Technical Support Supervisor 1

WI, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

Krones designs, develops, manufactures, and installs both machines and complete packaging lines. We have become one of the leading system suppliers for breweries and beverage producers as well as for the food, chemical and cosmetics industries. Our 20,000 employees worldwide strive for innovation and detail and ensure that each customer receives the best quality in product and service.

We are currently looking for candidates who want to make a difference and who wish to be part of our dynamic organization in the US. Krones Inc. is an equal opportunity employer. The Digital Service Center (DSC) Second Shift Supervisor is responsible for coordinating Technical Support activities and ensuring operational continuity during evening hours. This role serves as the primary after-hours escalation leader, supporting customers and Krones employees by coordinating resources, addressing ownership gaps, and driving issue resolution when key stakeholders and support functions have limited availability.

The supervisor supports Technical Support operations by managing critical escalations and ensuring customer issues continue progressing toward resolution. The role monitors unassigned cases, unread customer emails, callback compliance, and warranty claims without ownership to help maintain responsiveness and service continuity.

Success in this position requires strong operational knowledge, effective resource coordination, sound decision-making, and the ability to navigate internal processes and systems during second-shift operations. This position emphasizes responsiveness, accountability, and service continuity while ensuring urgent customer and Krones employee technical needs receive timely attention and appropriate escalation.

Essential Duties & Responsibilities

Escalation Management & Incident Leadership

Serve as the after-hours escalation coordinator for customers during second-shift operations.
Coordinate technical support efforts for downtime incidents to ensure timely resolution
Facilitate communication and maintain visibility of ongoing escalations.
Support continuity between shifts by ensuring critical issues are documented and communicated appropriately.
Lead structured communication during critical situations, including daily afternoon operational calls

Operational Continuity & Process Coordination

Maintain operational continuity during second-shift hours when key stakeholders and support functions may have limited availability.
Coordinate activities between Technical Support, Service, Spare Parts, Logistics, and other support organizations to keep customer issues moving forward.
Navigate internal processes involving spare parts, international shipments, logistics, technician dispatches, and escalation routing..
Develop temporary solutions and workarounds to support customers and technicians when immediate support resources are unavailable.
Ensure appropriate documentation and communication of actions taken during second-shift operations.
Support customer satisfaction through responsiveness, professionalism, and effective coordination.

Performance Monitoring & Quality Oversight

Monitor second-shift Technical Support activities and key performance metrics, including:

•

Response time
Callback compliance
Documentation quality
Daily cases without ownership
Identify trends impacting service responsiveness, customer experience, or operational efficiency and communicate findings to management.
Provide visibility into second-shift operational performance, escalation trends, and recurring support challenges.

Coverage & Availability

Provide leadership coverage for second-shift Technical Support operations, generally supporting business needs between early afternoon and evening hours.
Participate in first-to-second shift transition activities to ensure effective handoff of customer escalations, technician support needs, and operational priorities
Participate in a rotating weekend on-call schedule to ensure continuous support coverage.
Respond to after-hours escalations as required to maintain service continuity.
Must be able to commute to the Franklin, WI office as part of a hybrid work schedule.

Education: Associate Degree or Bachelor of Applied Science (Engineering, Business, or related field) preferred, or equivalent combination of education and industry experience.

Experience and/or Training:

Minimum 6 years of experience in Technical Support, Field Service, or production line operations
Minimum 3 years of experience in a customer-facing service environment managing escalations and urgent issues
Minimum 2 years of prior experience coordinating cross-functional teams and resources (technical support, service, logistics, parts, project teams)
Strong background in troubleshooting complex equipment or integrated systems, either onsite or through remote support tools
Desired Experience working with support ticketing systems, service dashboards, and performance metrics (KPIs) such as response time and case duration
Demonstrated ability to prioritize multiple high-impact issues simultaneously and perform effectively in a fast-paced environment
Excellent communication and leadership skills, with the ability to lead escalation calls and interact directly with customers
Strong organizational and documentation discipline, including case tracking and reporting.
Ability to work flexible hours, including participation in an on-call rotation to support critical escalations

PHYSICAL / WORKING DEMANDS:

Ability to remain in a stationary position (sitting or standing) for extended periods while working at a computer and monitoring systems
Frequent use of computers, phones, and other office equipment requiring manual dexterity and visual focus
Ability to communicate clearly and effectively via phone, video conferencing, and in person
Occasional walking or moving throughout office, operations, or production environments to coordinate activities or support on-site needs
Ability to travel occasionally, as needed, to customer sites or operational locations
May be required to work in industrial or production environments, including exposure to varying noise levels, temperatures, and machinery, with appropriate personal protective equipment (PPE)
Ability to respond to after-hours or on-call situations, including extended screen time or time spent coordinating activities during critical events
Ability to lift up to 15–25 pounds occasionally (e.g., laptops, equipment, or materials)
Visual ability to review detailed data on screens and documentation

The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position. Krones , Inc. offers an outstanding opportunity to be involved with and challenged by leading-edge technologies, further career opportunities to learn and develop skills, a flexible work schedule and a competitive salary and benefits program. Our Krones Benefits program includes a generous health/dental/vision package, and 401(k) program in addition to other benefits. Please submit your resume.

Applicants have rights under Federal Employment Laws, view posters linked below:

Family and Medical Leave Act (FMLA) poster; Know Your Rights Poster; E-Verify Participation Poster English and Spanish

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More about this job

Skills

Technical support
Decision making
Leadership
Communication skills
Logistics
Documentation
Customer service
Regulatory compliance
Customer experience
Troubleshooting
Reporting
Office equipment
Personal protective equipment
Heavy lifting
Employment law

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