Jobs in the United States

25+ jobs

Save this search

Added 3 mins ago
AD
Shipping and Warehouse Associate
Avery Dennison
Greenfield, IN
- $22.07 USD / hour
Time Off: Paid vacation, paid holidays, and paid parental leave.
Added 5 mins ago
AM
Systems Operator
Arizona Merchants, LLC
Phoenix, AZ
- $20.5 to $22.5 USD / hour
Associate discount; Employee Assistance Program (EAP); smoking cessation support; bereavement leave; 401(k) Associate contributions; credit union; cell phone discounts. Also, those who meet…
Added 6 mins ago
GI
Brook Park - Production Associate - Donated Goods
Goodwill Industries of Gr. Cleveland & East Central Ohio
Brook Park, OH
- From $13.4 USD / hour
Production Associate - Donated Goods: Goodwill Industries of Greater Cleveland & East Central Ohio
Added 6 mins ago
Bakery Bench Hand
Festival Foods
Somers, WI
Work Schedule:The Bakery Bench Hand is a position that may be part-time or full-time. The work schedule generally includes mornings, afternoons, weekends, and holidays, with flexibility to…
Added 6 mins ago
WT
(USA) Area Manager - Service Shop (Transportation)
Wal-Mart Transportation
AL
- $80,000 to $120,000 USD / year
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to…
Added 6 mins ago
WS
(USA) Area Manager - Maintenance (fashion, Import, Print Solutions, Regional, Returns, Sam's, Wm.com)
Wal-Mart Stores East, LP
Beaver Dam, WI
- $80,000 to $120,000 USD / year
…coordinating workloads in order to achieve facility goals eg production quality safetyMonitor and manage productivity of area of responsibility by preparing reviewing andor analyzing…
Added 6 mins ago
WS
(USA) Area Manager - Maintenance (Fashion, Import, Print Solutions, Regional, Returns, Sam's, Wm.Com)
Wal-Mart Stores East, LP
Beaver Dam, WI
- $80,000 to $120,000 USD / year
…coordinating workloads in order to achieve facility goals eg production quality safetyMonitor and manage productivity of area of responsibility by preparing reviewing andor analyzing…
Added 6 mins ago
WS
(USA) Area Manager - Floor (fashion, Import, Jewelry, Regional, Returns, Sam's, Hmsc)
Wal-Mart Stores East, LP
Beaver Dam, WI
- $65,500 to $98,000 USD / year
…coordinating workloads in order to achieve facility goals eg production quality safetyMonitor and manage productivity of area of responsibility by preparing reviewing andor analyzing…
Added 8 mins ago
Maintenance Tech - Day Shift
GXO Logistics
Goodyear, AZ
…boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud…
Added 9 mins ago
CC
Preschool Housed Substitute (Sierra Vista)
Child-Parent Centers, Inc.
Sierra Vista, AZ
- $15.55 to $16.03 USD / hour
Position Type: Part-time (Part Year: mid-July thru mid-May)
Added 11 mins ago
IH
Building Maintenance Supervisor - Year Round
Intrawest Hospitality Mgmt LLC
Winter Park, CO
- $26 to $28 USD / hour
Reviews production reports, estimates labor hours, and maintains accurate time and production records
Added 14 mins ago
BW
Order Fulfillment Associate Part Time
BJ's Wholesale Club, Inc.
Pineville, NC
- Part-time
We’re a team built on purpose and opportunity. Join us and be part of something meaningful.
Added 14 mins ago
BW
Order Fulfillment Associate Part Time
BJ's Wholesale Club, Inc.
Mechanicsburg, PA
- Part-time
We’re a team built on purpose and opportunity. Join us and be part of something meaningful.
Added 14 mins ago
BW
Order Fulfillment Associate Full Time
BJ's Wholesale Club, Inc.
Hyannis, MA
- Full-time
We’re a team built on purpose and opportunity. Join us and be part of something meaningful.
Added 14 mins ago
CC
Senior Manager, General Legal
Carrier Corporation
Palm Beach Gardens, FL
- $117,500 to $234,500 USD / year
…stakeholders make informed decisions. This position reports to the Associate Director, General Legal and is part of the Climate Solutions Americas legal…
Added 15 mins ago
BW
Retail Sales Associate Part Time
BJ's Wholesale Club, Inc.
Fort Myers, FL
- Part-time
We’re a team built on purpose and opportunity. Join us and be part of something meaningful.
Added 15 mins ago
BW
Retail Sales Associate Part Time
BJ's Wholesale Club, Inc.
Newnan, GA
- Part-time
We’re a team built on purpose and opportunity. Join us and be part of something meaningful.
Added 15 mins ago
BW
Retail Customer Service Associate Part Time
BJ's Wholesale Club, Inc.
Louisville, KY
- Part-time
We’re a team built on purpose and opportunity. Join us and be part of something meaningful.
Added 16 mins ago
Facility Management Associate II (Fire and Life Safety Systems)
Novo Nordisk
Clayton, NC
…responsible for all major expansion activities within aseptic production, solid dosage forms, finished products, fill & finish warehousing, and QC across all production areas in Product…
Added 16 mins ago
Health & Safety Professional II (QC Lab)
Novo Nordisk
Clayton, NC
…responsible for all major expansion activities within aseptic production, solid dosage forms, finished products, fill & finish warehousing, and QC across all production areas in Product…
Added 17 mins ago
Bakery Bench Hand
Festival Foods
Somers, WI
Work Schedule:The Bakery Bench Hand is a position that may be part-time or full-time. The work schedule generally includes mornings, afternoons, weekends, and holidays, with flexibility to…
Added 26 mins ago
CB
Machine Operator Night Shift
Cornerstone Building Brands
Stuarts Draft, VA
- $25.25 USD / hour
Experience: Must be able to perform the functions of a Production Associate 1 and 2 (Packer and Packer Trainer)
Added 27 mins ago
PM Mechanic
Niagara Bottling, LLC
Kansas City, MO
Regular full-time team members are offered a comprehensive benefits package, while part-time, intern, and seasonal team members are offered a limited benefits package.
Added 27 mins ago
Warehouse Associate I
Niagara Bottling, LLC
Elsmere, KY
Regular full-time team members are offered a comprehensive benefits package, while part-time, intern, and seasonal team members are offered a limited benefits package.
Added 27 mins ago
Aseptic- Production Operator II
Niagara Bottling, LLC
Hazle Township, PA
Regular full-time team members are offered a comprehensive benefits package, while part-time, intern, and seasonal team members are offered a limited benefits package.

kronesinc

DSC Technical Support Supervisor 1

WI, United States

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

Krones designs, develops, manufactures, and installs both machines and complete packaging lines. We have become one of the leading system suppliers for breweries and beverage producers as well as for the food, chemical and cosmetics industries. Our 20,000 employees worldwide strive for innovation and detail and ensure that each customer receives the best quality in product and service.

We are currently looking for candidates who want to make a difference and who wish to be part of our dynamic organization in the US. Krones Inc. is an equal opportunity employer. The Digital Service Center (DSC) Second Shift Supervisor is responsible for coordinating Technical Support activities and ensuring operational continuity during evening hours. This role serves as the primary after-hours escalation leader, supporting customers and Krones employees by coordinating resources, addressing ownership gaps, and driving issue resolution when key stakeholders and support functions have limited availability.

The supervisor supports Technical Support operations by managing critical escalations and ensuring customer issues continue progressing toward resolution. The role monitors unassigned cases, unread customer emails, callback compliance, and warranty claims without ownership to help maintain responsiveness and service continuity.

Success in this position requires strong operational knowledge, effective resource coordination, sound decision-making, and the ability to navigate internal processes and systems during second-shift operations. This position emphasizes responsiveness, accountability, and service continuity while ensuring urgent customer and Krones employee technical needs receive timely attention and appropriate escalation.

Essential Duties & Responsibilities

Escalation Management & Incident Leadership

Serve as the after-hours escalation coordinator for customers during second-shift operations.
Coordinate technical support efforts for downtime incidents to ensure timely resolution
Facilitate communication and maintain visibility of ongoing escalations.
Support continuity between shifts by ensuring critical issues are documented and communicated appropriately.
Lead structured communication during critical situations, including daily afternoon operational calls

Operational Continuity & Process Coordination

Maintain operational continuity during second-shift hours when key stakeholders and support functions may have limited availability.
Coordinate activities between Technical Support, Service, Spare Parts, Logistics, and other support organizations to keep customer issues moving forward.
Navigate internal processes involving spare parts, international shipments, logistics, technician dispatches, and escalation routing..
Develop temporary solutions and workarounds to support customers and technicians when immediate support resources are unavailable.
Ensure appropriate documentation and communication of actions taken during second-shift operations.
Support customer satisfaction through responsiveness, professionalism, and effective coordination.

Performance Monitoring & Quality Oversight

Monitor second-shift Technical Support activities and key performance metrics, including:

•

Response time
Callback compliance
Documentation quality
Daily cases without ownership
Identify trends impacting service responsiveness, customer experience, or operational efficiency and communicate findings to management.
Provide visibility into second-shift operational performance, escalation trends, and recurring support challenges.

Coverage & Availability

Provide leadership coverage for second-shift Technical Support operations, generally supporting business needs between early afternoon and evening hours.
Participate in first-to-second shift transition activities to ensure effective handoff of customer escalations, technician support needs, and operational priorities
Participate in a rotating weekend on-call schedule to ensure continuous support coverage.
Respond to after-hours escalations as required to maintain service continuity.
Must be able to commute to the Franklin, WI office as part of a hybrid work schedule.

Education: Associate Degree or Bachelor of Applied Science (Engineering, Business, or related field) preferred, or equivalent combination of education and industry experience.

Experience and/or Training:

Minimum 6 years of experience in Technical Support, Field Service, or production line operations
Minimum 3 years of experience in a customer-facing service environment managing escalations and urgent issues
Minimum 2 years of prior experience coordinating cross-functional teams and resources (technical support, service, logistics, parts, project teams)
Strong background in troubleshooting complex equipment or integrated systems, either onsite or through remote support tools
Desired Experience working with support ticketing systems, service dashboards, and performance metrics (KPIs) such as response time and case duration
Demonstrated ability to prioritize multiple high-impact issues simultaneously and perform effectively in a fast-paced environment
Excellent communication and leadership skills, with the ability to lead escalation calls and interact directly with customers
Strong organizational and documentation discipline, including case tracking and reporting.
Ability to work flexible hours, including participation in an on-call rotation to support critical escalations

PHYSICAL / WORKING DEMANDS:

Ability to remain in a stationary position (sitting or standing) for extended periods while working at a computer and monitoring systems
Frequent use of computers, phones, and other office equipment requiring manual dexterity and visual focus
Ability to communicate clearly and effectively via phone, video conferencing, and in person
Occasional walking or moving throughout office, operations, or production environments to coordinate activities or support on-site needs
Ability to travel occasionally, as needed, to customer sites or operational locations
May be required to work in industrial or production environments, including exposure to varying noise levels, temperatures, and machinery, with appropriate personal protective equipment (PPE)
Ability to respond to after-hours or on-call situations, including extended screen time or time spent coordinating activities during critical events
Ability to lift up to 15–25 pounds occasionally (e.g., laptops, equipment, or materials)
Visual ability to review detailed data on screens and documentation

The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position. Krones , Inc. offers an outstanding opportunity to be involved with and challenged by leading-edge technologies, further career opportunities to learn and develop skills, a flexible work schedule and a competitive salary and benefits program. Our Krones Benefits program includes a generous health/dental/vision package, and 401(k) program in addition to other benefits. Please submit your resume.

Applicants have rights under Federal Employment Laws, view posters linked below:

Family and Medical Leave Act (FMLA) poster; Know Your Rights Poster; E-Verify Participation Poster English and Spanish

Apply About employer

More about this job

Skills

Technical support
Decision making
Leadership
Communication skills
Logistics
Documentation
Customer service
Regulatory compliance
Customer experience
Troubleshooting
Reporting
Office equipment
Personal protective equipment
Heavy lifting
Employment law

Report this job