Jobs in the United States

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Engineering Technician - CMT
ESP Associates
Concord, NC
We’re proud to offer more than a place to build your career; we offer a team you can be part of. Our multidisciplinary environment brings together professionals across engineering,…
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Service Coordinator I
Pavion
Lees Summit, MO
- $20 to $25 USD / hour
Associate’s degree in business management, personnel management, project management or related
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Territory Retail Lead Trainee - Anchorage, AK (E)
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United States
We offer flexible hours, competitive pay, and great benefits for both full and part-time associates.
Added 1 min ago
Program Manager - Skincare
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Needham, MA
A SharkNinja Skincare Program Manager thinks, acts, and leads their programs like a global leader for every project they manage, and owns the overall success of the program with a steady…
Added 2 mins ago
Drafter III, Design
CECO Environmental
Columbia, TN
…innovation, collaboration, and integrity, ensuring that every project we undertake creates lasting positive change. At CECO, you’ll be part of a growing, dynamic team committed to a…
Added 4 mins ago
Senior Contract Tools, Education, Processes Professional
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…competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also…
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Financial Planning & Analysis Lead
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Remote, United States
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Added 5 mins ago
Project Assistant, WSU Public Health Program - Dept. Internal Medicine
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Detroit, MI
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Added 5 mins ago
Asset Tagging Associate
AECOM
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There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big…
Added 5 mins ago
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Asset Tagging Associate
AECOM
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- $25 to $29 USD / hour
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Added 5 mins ago
Associate Director - Research
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As an Associate Director/Director in this sector you will utilize your research and account management skills to work directly with end clients as well as both senior executives and junior…
Added 6 mins ago
Systems Engineer - API
Novo Nordisk
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…than 100 years, we have led the way in diabetes care. Being part of Novo Nordisk allows our employees to embark on the opportunity to help improve the quality of life for millions of people…
Added 9 mins ago
Associate Director, Strategy & Operations
Grant Thornton
Chicago, IL · Arlington, VA · Baltimore, MD · Philadelphia, PA · Pittsburgh, PA · Appleton, WI · Cincinnati, OH · Cleveland, OH · Denver, CO · Southfield, MI · Downers Grove, IL · Kansas City, MO · Milwaukee, WI · Minneapolis, MN · St Louis, MO · Wichita, KS · Boston, MA · Edison, NJ · Hartford, CT · NY · Melville, NY · Atlanta, GA · Charlotte, NC · Columbia, SC · Fort Lauderdale, FL · Jacksonville, FL · Orlando, FL · Raleigh, NC · Tampa, FL · Austin, TX · Dallas, TX · Houston, TX · Oklahoma City, OK · Tulsa, OK · San Diego, CA · San Jose, CA · San Francisco, CA · Los Angeles, CA · Newport Beach, CA · Portland, OR · Reno, NV
Grant Thornton is seeking an Associate Director, Strategy & Operations to join the team. Approved office locations can be found below.
Added 9 mins ago
Assistant Superintendent
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Orlando Division Office: 2600 Lake Lucien Drive Suite 350 Maitland, FL
…Superintendent responsibilities span a broad spectrum to include project planning/scheduling, resource allocation and subcontractor and subcontractor relations, cost management, safety and…
Added 11 mins ago
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Procurement Associate
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- $71,000 to $83,000 USD / year
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Added 11 mins ago
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Associate Construction Project Manager
ATOMS Careers page
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Manage project schedules, budgets, contractors, and vendors to ensure installations are completed on time and within budget.
Added 12 mins ago
Assoc Director, Supply Chain
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Added 13 mins ago
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Program Manager (Capital Improvement Program) - Environmental Services Department
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- $134,490.72 to $174,851.04 USD / year
The Environmental Services Department is currently seeking to fill one (1) full-time Program Manager position in the Capital Improvement Program (CIP) division at the RWF. This is a key…
Added 14 mins ago
CALS IT Integration & Solutions Professional I
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Added 15 mins ago
Procurement Specialist I
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Added 16 mins ago
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Workforce Operations Coordinator
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Added 17 mins ago
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RME - Mech & Robotics Tech - AMZN TEMP
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- $32.5 USD / hour
Apply project management skills to plan, prioritize, and complete maintenance tasks and small projects efficiently.
Added 18 mins ago
Sr Tax Consultant
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Houston, TX
…mentoring junior staff. The Senior Tax Consultant contributes to project delivery, client communication, and process improvement…

kronesinc

DSC Technical Support Supervisor 1

WI, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

Krones designs, develops, manufactures, and installs both machines and complete packaging lines. We have become one of the leading system suppliers for breweries and beverage producers as well as for the food, chemical and cosmetics industries. Our 20,000 employees worldwide strive for innovation and detail and ensure that each customer receives the best quality in product and service.

We are currently looking for candidates who want to make a difference and who wish to be part of our dynamic organization in the US. Krones Inc. is an equal opportunity employer. The Digital Service Center (DSC) Second Shift Supervisor is responsible for coordinating Technical Support activities and ensuring operational continuity during evening hours. This role serves as the primary after-hours escalation leader, supporting customers and Krones employees by coordinating resources, addressing ownership gaps, and driving issue resolution when key stakeholders and support functions have limited availability.

The supervisor supports Technical Support operations by managing critical escalations and ensuring customer issues continue progressing toward resolution. The role monitors unassigned cases, unread customer emails, callback compliance, and warranty claims without ownership to help maintain responsiveness and service continuity.

Success in this position requires strong operational knowledge, effective resource coordination, sound decision-making, and the ability to navigate internal processes and systems during second-shift operations. This position emphasizes responsiveness, accountability, and service continuity while ensuring urgent customer and Krones employee technical needs receive timely attention and appropriate escalation.

Essential Duties & Responsibilities

Escalation Management & Incident Leadership

Serve as the after-hours escalation coordinator for customers during second-shift operations.
Coordinate technical support efforts for downtime incidents to ensure timely resolution
Facilitate communication and maintain visibility of ongoing escalations.
Support continuity between shifts by ensuring critical issues are documented and communicated appropriately.
Lead structured communication during critical situations, including daily afternoon operational calls

Operational Continuity & Process Coordination

Maintain operational continuity during second-shift hours when key stakeholders and support functions may have limited availability.
Coordinate activities between Technical Support, Service, Spare Parts, Logistics, and other support organizations to keep customer issues moving forward.
Navigate internal processes involving spare parts, international shipments, logistics, technician dispatches, and escalation routing..
Develop temporary solutions and workarounds to support customers and technicians when immediate support resources are unavailable.
Ensure appropriate documentation and communication of actions taken during second-shift operations.
Support customer satisfaction through responsiveness, professionalism, and effective coordination.

Performance Monitoring & Quality Oversight

Monitor second-shift Technical Support activities and key performance metrics, including:

•

Response time
Callback compliance
Documentation quality
Daily cases without ownership
Identify trends impacting service responsiveness, customer experience, or operational efficiency and communicate findings to management.
Provide visibility into second-shift operational performance, escalation trends, and recurring support challenges.

Coverage & Availability

Provide leadership coverage for second-shift Technical Support operations, generally supporting business needs between early afternoon and evening hours.
Participate in first-to-second shift transition activities to ensure effective handoff of customer escalations, technician support needs, and operational priorities
Participate in a rotating weekend on-call schedule to ensure continuous support coverage.
Respond to after-hours escalations as required to maintain service continuity.
Must be able to commute to the Franklin, WI office as part of a hybrid work schedule.

Education: Associate Degree or Bachelor of Applied Science (Engineering, Business, or related field) preferred, or equivalent combination of education and industry experience.

Experience and/or Training:

Minimum 6 years of experience in Technical Support, Field Service, or production line operations
Minimum 3 years of experience in a customer-facing service environment managing escalations and urgent issues
Minimum 2 years of prior experience coordinating cross-functional teams and resources (technical support, service, logistics, parts, project teams)
Strong background in troubleshooting complex equipment or integrated systems, either onsite or through remote support tools
Desired Experience working with support ticketing systems, service dashboards, and performance metrics (KPIs) such as response time and case duration
Demonstrated ability to prioritize multiple high-impact issues simultaneously and perform effectively in a fast-paced environment
Excellent communication and leadership skills, with the ability to lead escalation calls and interact directly with customers
Strong organizational and documentation discipline, including case tracking and reporting.
Ability to work flexible hours, including participation in an on-call rotation to support critical escalations

PHYSICAL / WORKING DEMANDS:

Ability to remain in a stationary position (sitting or standing) for extended periods while working at a computer and monitoring systems
Frequent use of computers, phones, and other office equipment requiring manual dexterity and visual focus
Ability to communicate clearly and effectively via phone, video conferencing, and in person
Occasional walking or moving throughout office, operations, or production environments to coordinate activities or support on-site needs
Ability to travel occasionally, as needed, to customer sites or operational locations
May be required to work in industrial or production environments, including exposure to varying noise levels, temperatures, and machinery, with appropriate personal protective equipment (PPE)
Ability to respond to after-hours or on-call situations, including extended screen time or time spent coordinating activities during critical events
Ability to lift up to 15–25 pounds occasionally (e.g., laptops, equipment, or materials)
Visual ability to review detailed data on screens and documentation

The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position. Krones , Inc. offers an outstanding opportunity to be involved with and challenged by leading-edge technologies, further career opportunities to learn and develop skills, a flexible work schedule and a competitive salary and benefits program. Our Krones Benefits program includes a generous health/dental/vision package, and 401(k) program in addition to other benefits. Please submit your resume.

Applicants have rights under Federal Employment Laws, view posters linked below:

Family and Medical Leave Act (FMLA) poster; Know Your Rights Poster; E-Verify Participation Poster English and Spanish

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More about this job

Skills

Technical support
Decision making
Leadership
Communication skills
Logistics
Documentation
Customer service
Regulatory compliance
Customer experience
Troubleshooting
Reporting
Office equipment
Personal protective equipment
Heavy lifting
Employment law

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