Jobs in the United States

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Added 2 mins ago
Customer Success (AI Deployment, supply chains)
Elm AI
New York City, NY
- Drive adoption across customer teams, including operators, program managers, executives, and cross-functional stakeholders
Added 15 mins ago
AT
Director of Business Development
Advanced Technology Recycling
Allentown, PA · Birmingham, AL · Las Vegas, NV · Pensacola, FL · Pontiac, IL · Salt Lake City, UT · San Antonio, TX
- $80,000 to $100,000 USD / year
Advanced Technology Recycling (ATR) is a full-service commercial electronic recycling company and offers a wide range of services and logistics options to its customers.
Added 19 mins ago
M
Principal Datacenter Operations Manager
Microsoft
IL · Chicago, IL · Chicago
- $140,200 to $312,000 USD / year
Lead and develop technical and program-management talent, strengthening technical depth, leadership capability, succession readiness, and organizational resilience.
Added 35 mins ago
Production Planner
Duravant
Jonesboro, AR
…and unloading applications. The NestaFlex and BestFlex brands lead the market in flexible gravity and powered conveyors, while MaxxReach and BestReach are the premier brands in telescopic…
Added 43 mins ago
Production Planner
FMH Conveyors
Jonesboro, AR
…and unloading applications. The NestaFlex and BestFlex brands lead the market in flexible gravity and powered conveyors, while MaxxReach and BestReach are the premier brands in telescopic…
Added 43 mins ago
Biomedical Engineer US Army Medical Materiel Agency (USAMMA)
The Tauri Group
Frederick, MD
…mission to develop, manage and perform end to end life cycle logistics on medical equipment to protect and sustain the Warfighter’s and their families for the Nation. This position is…
Added 43 mins ago
Project Manager USAMMA
The Tauri Group
Frederick, MD
Provide written technical opinions to guide the decision making process of the IPT, and lead project teams and participate in the evaluation of technical results in multiple developmental…
Added 45 mins ago
Sales Account Executive – BOS - Boston
Scale Search Group
Boston, MA
This position is a salary plus commission program. Responsible for all sales activities, from lead generation
Added 45 mins ago
Sales Account Executive – SAN Diego
Scale Search Group
San Diego, CA
This position is a salary plus commission program. Responsible for all sales activities, from lead generation through
Added 47 mins ago
Executive Coordinator
National Organization for Women (NOW)
Washington, DC
Internship Supervisor (25%) ● Manage the NOW internship program and/or temporary employees including engagement, recruitment, vetting/interviewing, training, administrative supervision, and…
Added 49 mins ago
Supply Chain Manager
Kenna Group
Cincinnati, OH
…activities including: end to end network optimization, physical logistics, planning/scheduling, materials management, and flow, in order to meet expected customer service while meeting or…
Added 49 mins ago
Supply Chain Manager
Kenna Group
Moreno Valley, CA
…activities including: end to end network optimization, physical logistics, planning/scheduling, materials management, and flow, in order to meet expected customer service while meeting or…
Added 49 mins ago
Supply Chain Manager
Kenna Group
West Palm Beach, FL
…activities including: end to end network optimization, physical logistics, planning/scheduling, materials management, and flow, in order to meet expected customer service while meeting or…
Added 49 mins ago
Regional Director of Supply Chain
Kenna Group
Atlanta, GA
…activities including: end to end network optimization, physical logistics, planning/scheduling, materials management, and flow, in order to meet expected customer service while meeting or…
Added 49 mins ago
Project Manager
Integrity Web Consulting
University City, MO
…Theatre off Delmar in the Loop, St. Louis. We are adding a proven program lead to our growing team of marketing and technology…
Added 50 mins ago
Vice President of Donated Goods-Retail Sales
Goodwill Industries of Central Oklahoma
Oklahoma City, OK
…that yield revenue for the entire Donated Goods and Retail Program, the secondary sales, and recycle programs. The VP of Donated Goods provides vision, leadership, direction and supervision…
Added 52 mins ago
Business Development Manager
Cellocity
Remote, United States
…skillset. To-date, CELLocity has been deployed at well-known logistics, casino, healthcare, education and other industry customer…
Added 53 mins ago
Drilling Manager
Vulcan
Kennesaw, GA
The Drilling Manager is responsible for managing and directing the Drilling Program. Key areas of responsibility include providing drilling strategy as the Subject Matter Expert with…
Added 53 mins ago
Logistics/ Supply Chain/ Transportation/ Broker Account Executive
Advance Business Capital
Oak Brook, IL
Provide outstanding customer service by serving well, internally and externally, while maintaining operational controls to prevent portfolio loss exposure.
Added 55 mins ago
Manager of Programs and Experience
National Veterans Memorial and Museum
Columbus, OH
…Manager oversees daily operations while remaining hands-on in program delivery, Guest engagement, and operational problem-solving. The Manager leads and develops the Guest Experience…
Added 56 mins ago
AD
Talent Programs Contractor
Avery Dennison
Mentor, OH
- $20 to $26 USD / hour
…packaging and carry or display information that improves the customer experience. Serving industries worldwide - including home and personal care, apparel, general retail, e-commerce,…
Added 56 mins ago
Field Reimbursement Manager, Immunology Dermatology (Dayton, Ohio) Patient Engagement and Customer Solutions (PECS)
J&J Family of Companies
Dayton, OH
Johnson & Johnson Innovative Medicine’s Patient Engagement and Customer Solutions (PECS) team is recruiting for a Field Reimbursement Manager which will be a field-based position. This is a…
Added 2 hours ago
Field Coordinator
Entergy
Clinton, MS
Directly supports construction activities, inventory and material management, equipment logistics, and outage management for the execution of capital projects within the Power Delivery and…
Added 2 hours ago
LC
Events Technical Team Lead
Larimer County
Loveland, CO
- $40.29 to $48.35 USD / hour
Join the Larimer County Fairgrounds/The Ranch as a Technical Support Team Lead!
Added 2 hours ago
C
Activation Program Management Lead
Citizens
Johnston, RI
- $123,000 to $159,000 USD / year
The Activation Program Management Lead is responsible for driving the execution engine of the Branch Activation Program (DeNovos and relocations). This role owns the governance, sequencing,…

kronesinc

DSC Technical Support Supervisor 1

WI, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

Krones designs, develops, manufactures, and installs both machines and complete packaging lines. We have become one of the leading system suppliers for breweries and beverage producers as well as for the food, chemical and cosmetics industries. Our 20,000 employees worldwide strive for innovation and detail and ensure that each customer receives the best quality in product and service.

We are currently looking for candidates who want to make a difference and who wish to be part of our dynamic organization in the US. Krones Inc. is an equal opportunity employer. The Digital Service Center (DSC) Second Shift Supervisor is responsible for coordinating Technical Support activities and ensuring operational continuity during evening hours. This role serves as the primary after-hours escalation leader, supporting customers and Krones employees by coordinating resources, addressing ownership gaps, and driving issue resolution when key stakeholders and support functions have limited availability.

The supervisor supports Technical Support operations by managing critical escalations and ensuring customer issues continue progressing toward resolution. The role monitors unassigned cases, unread customer emails, callback compliance, and warranty claims without ownership to help maintain responsiveness and service continuity.

Success in this position requires strong operational knowledge, effective resource coordination, sound decision-making, and the ability to navigate internal processes and systems during second-shift operations. This position emphasizes responsiveness, accountability, and service continuity while ensuring urgent customer and Krones employee technical needs receive timely attention and appropriate escalation.

Essential Duties & Responsibilities

Escalation Management & Incident Leadership

Serve as the after-hours escalation coordinator for customers during second-shift operations.
Coordinate technical support efforts for downtime incidents to ensure timely resolution
Facilitate communication and maintain visibility of ongoing escalations.
Support continuity between shifts by ensuring critical issues are documented and communicated appropriately.
Lead structured communication during critical situations, including daily afternoon operational calls

Operational Continuity & Process Coordination

Maintain operational continuity during second-shift hours when key stakeholders and support functions may have limited availability.
Coordinate activities between Technical Support, Service, Spare Parts, Logistics, and other support organizations to keep customer issues moving forward.
Navigate internal processes involving spare parts, international shipments, logistics, technician dispatches, and escalation routing..
Develop temporary solutions and workarounds to support customers and technicians when immediate support resources are unavailable.
Ensure appropriate documentation and communication of actions taken during second-shift operations.
Support customer satisfaction through responsiveness, professionalism, and effective coordination.

Performance Monitoring & Quality Oversight

Monitor second-shift Technical Support activities and key performance metrics, including:

•

Response time
Callback compliance
Documentation quality
Daily cases without ownership
Identify trends impacting service responsiveness, customer experience, or operational efficiency and communicate findings to management.
Provide visibility into second-shift operational performance, escalation trends, and recurring support challenges.

Coverage & Availability

Provide leadership coverage for second-shift Technical Support operations, generally supporting business needs between early afternoon and evening hours.
Participate in first-to-second shift transition activities to ensure effective handoff of customer escalations, technician support needs, and operational priorities
Participate in a rotating weekend on-call schedule to ensure continuous support coverage.
Respond to after-hours escalations as required to maintain service continuity.
Must be able to commute to the Franklin, WI office as part of a hybrid work schedule.

Education: Associate Degree or Bachelor of Applied Science (Engineering, Business, or related field) preferred, or equivalent combination of education and industry experience.

Experience and/or Training:

Minimum 6 years of experience in Technical Support, Field Service, or production line operations
Minimum 3 years of experience in a customer-facing service environment managing escalations and urgent issues
Minimum 2 years of prior experience coordinating cross-functional teams and resources (technical support, service, logistics, parts, project teams)
Strong background in troubleshooting complex equipment or integrated systems, either onsite or through remote support tools
Desired Experience working with support ticketing systems, service dashboards, and performance metrics (KPIs) such as response time and case duration
Demonstrated ability to prioritize multiple high-impact issues simultaneously and perform effectively in a fast-paced environment
Excellent communication and leadership skills, with the ability to lead escalation calls and interact directly with customers
Strong organizational and documentation discipline, including case tracking and reporting.
Ability to work flexible hours, including participation in an on-call rotation to support critical escalations

PHYSICAL / WORKING DEMANDS:

Ability to remain in a stationary position (sitting or standing) for extended periods while working at a computer and monitoring systems
Frequent use of computers, phones, and other office equipment requiring manual dexterity and visual focus
Ability to communicate clearly and effectively via phone, video conferencing, and in person
Occasional walking or moving throughout office, operations, or production environments to coordinate activities or support on-site needs
Ability to travel occasionally, as needed, to customer sites or operational locations
May be required to work in industrial or production environments, including exposure to varying noise levels, temperatures, and machinery, with appropriate personal protective equipment (PPE)
Ability to respond to after-hours or on-call situations, including extended screen time or time spent coordinating activities during critical events
Ability to lift up to 15–25 pounds occasionally (e.g., laptops, equipment, or materials)
Visual ability to review detailed data on screens and documentation

The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position. Krones , Inc. offers an outstanding opportunity to be involved with and challenged by leading-edge technologies, further career opportunities to learn and develop skills, a flexible work schedule and a competitive salary and benefits program. Our Krones Benefits program includes a generous health/dental/vision package, and 401(k) program in addition to other benefits. Please submit your resume.

Applicants have rights under Federal Employment Laws, view posters linked below:

Family and Medical Leave Act (FMLA) poster; Know Your Rights Poster; E-Verify Participation Poster English and Spanish

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More about this job

Skills

Technical support
Decision making
Leadership
Communication skills
Logistics
Documentation
Customer service
Regulatory compliance
Customer experience
Troubleshooting
Reporting
Office equipment
Personal protective equipment
Heavy lifting
Employment law

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