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The Kroger Co.

Patient Care Tech

Franklin, TN, United States

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Job details

Posting language: English
Posted: Nov 9, 2026

Original job description

Under the day to day direction of the on-duty nurse practitioner/physician assistant, the general purpose of the patient care technician (PCT) position is to maximize patient flow through the clinic while providing a stellar patient experience. Responsible for performing all the appropriate administrative tasks, including electronic health record (EHR) documentation, in accordance with company policy. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Assist in maintaining a safe, quality-based, survey-ready healthcare environment as required to maintain Joint Commission Accreditation
Greet any customers or potential patients while in the front area or near the clinic
Clean and organize the clinic space daily, including, but not limited to, taking out trash, logging and putting away supply orders, cleaning the floor under counters and around furniture, cleaning examination rooms after patient visits, and equipment disinfection
Answer questions, following HIPAA guidelines while in the front area. Consult with the provider for questions related to scope of services (i.e., what is in scope or out of scope)
Utilize the Patient Queue, Appointment Tool, and Patient Kiosk systems to effectively manage waiting room flow
Complete the registration process, placing the patient under the respective scheduler book for the provider on duty
Verify the patient or responsible party's identity using a government-issued source
Determine method of payment, describing the options of payment available, including prompt pay, voucher system, or filing with one of our accepted insurance plans; collect payments and log in the EHR
Collect the patient or responsible party's insurance information, if applicable; collect payments and log in the EHR
Scanning all appropriate documents or alert the provider if they need to complete the scanning
Escort the patient to the exam room and determine the patient's chief complaint
Obtain vital signs and patient history and enter the data in the EHR in designated clinics with completed competencies
Continue to process the patients in the waiting following appropriate clinic flow
Provide waiting patients/potential patients guidance on registration, wait time, services that may be rendered, and payment methods
Answer phones, responds to questions, and return patient/provider calls; complete daily patient call backs per policy
Participate in and prepare for off-site events as needed
Put together weekly order supplies for provider's approval; prepare packages, laboratory specimens, and mail for shipping
If a float: Travel to designated clinics within a specified geographic area
Advanced Patient Care Technicians, who have completed required competencies, may assist the provider within specified company protocols to obtain specimens for testing as ordered by provider on duty as well as report negative labs to patients per direction of provider
Must be able to perform the essential job functions of this position with or without reasonable accommodation

Minimum

High School Diploma or GED
Basic computer skills
Excellent administrative, communication, and organizational skill with high attention to detail
Basic math skills (i.e., counting, addition, and subtraction)
Ability to work cooperatively in a fast-paced, team-based environment
Excellent customer service, organizational, and task-management skills

Desired

Any previous experience in retail, customer service, or healthcare
Knowledge of infection control practices

At The Little Clinic, we are on a mission to simplify healthcare in America. We take pride in knowing we are helping individuals live healthier lives right in our communities. If you have a passion for helping others, we want to hear from you! Our clinics are staffed by board-certified nurse practitioners or physician assistants, licensed practical nurses, and patient care technicians who all work as a team to supply high-quality, affordable healthcare found in convenient retail settings. The primary focus of our healthcare team is to promote health and wellness through diagnosis and treatment of illnesses, preventative medicine, and individualized patient education. Here, people matter. That’s why we strive to supply the ingredients you need to create your own recipe for success at work and in life. We help feed your future by supplying the value and care you need to grow. So, whether you’re looking for balanced, competitive benefits and rewards or ongoing opportunities for growth and development– we have you covered. We are always looking for extraordinary talent to join our growing team!

What you’ll receive from us:

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
Valuable associate discounts on purchases, including food, travel, technology and so much more.
Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

For more information about benefits and eligibility, please visit our Benefits Page!

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More about this job

Skills

Patient care
NP
EHR
Documentation
Take payments for bills
Vital signs
Computer skills
Communication skills
Attention to detail
Customer service
Manage schedule of tasks
Infection prevention and control
Work as a team
Advocate health
Preventive medicine
Scheduling
Counselling
Coaching

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