Service Desk Analyst
- San Antonio, TX, United States
Applications open in a new tab.
Job details
- Posting language
- English
- Posted
Original job description
Job Description
· Disciplined, systematic problem solving skills required. · Hands-on work experience with the following Windows Operating systems · Clients: Windows7, Windows Vista, Windows XP, Windows 2000 · Servers: Windows 2000, Windows 2003, Windows 2008, · Knowledge of Active Directory, Exchange 2003/2007 · ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center or service NOW. · Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools · MS Office Suite (2003, 2007, 2010, 2013 and 2016): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, MS Visio and Lync 2010/2013. · Internet browsers (e.g. Explorer, Chrome, Firefox) Ability to troubleshoot and solve JAVA and Flash player issues. · VPN and remote dial-in users · Support for laptop, desktops, and printers · iPhone and Android mobile device support · Others: Adobe Acrobat and other common desktop applications like WinZip, etc. Additional Information All your information will be kept confidential according to EEO guidelines.
More about this job
Skills
- Problem solving
- Microsoft Windows
- Microsoft Windows XP
- Microsoft Active Directory
- Microsoft Exchange
- IT service management
- ServiceNow
- Cisco Webex
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Microsoft Project
- Microsoft Visio
- Troubleshoot
- VPN
- Adobe Acrobat
- Corel WinZip