Soccer Sales & Services Intern

Des Moines Menace | Sales & Service Intern

The Des Moines Menace is seeking a Sales & Service Intern to help sell tickets, serve fans, and deliver on the club’s commitments to sponsors. Working alongside the full-time Sales & Service Executive, you’ll learn how the club builds relationships and gain hands-on experience across the sales process. Opportunities like connecting with a youth soccer team for a team outing, meet the group at the gate, and follow up after the match to book their next visit.

Responsibilities

Ticket sales and fan service

• Research and contact youth clubs, schools, employers, and community organizations about group outings, fan experience packages, season memberships, and partial plans for Menace soccer matches.
• Learn the Menace ticketing system to process orders, deliver mobile tickets, and help fans with account access and ticketing questions.
• Support membership sales and renewals through calls and emails. Record conversations, next steps, and sales in the club’s customer database, and keep the Sales & Service Executive informed of opportunities that need follow-up.
• Coordinate group outings from booking through matchday. Confirm ticket counts, arrival instructions, meeting locations, and any on-field experiences with the group leader and matchday staff.

Sponsorship sales and activation

• Help the Sales & Service Executive identify prospective sponsors, research local businesses, and prepare materials for new business and renewal meetings, including cash and in-kind partnerships.
• Help deliver the benefits promised to each sponsor. Collect logos and artwork, arrange partner tickets and hospitality, and confirm deadlines for signage, promotions, and on-site activities.
• Track what each partner received throughout the season. Collect photos, screenshots, and examples of stadium, social media, and broadcast exposure for partner recap presentations.

Matchday operations

• Support ticketing and fan service at Menace home matches. Assist with box office operations, mobile ticket troubleshooting, group check-in, and fan experience activities.
• Help set up and staff sponsor tables, hospitality areas, and promotions. Welcome partner representatives, confirm they have what they need, and work with the Sales & Service Executive to resolve issues on site.
• After each match, log attendance and fulfillment details, flag outstanding commitments, and follow up with group leaders and partners while the experience is fresh.

Qualifications

• Interest in sports sales and customer service, with the confidence to introduce yourself to prospective customers by phone, by email, and in person.
• Strong listening and communication skills. Comfortable helping a first-time ticket buyer, giving clear directions to a large group, or welcoming a sponsor on matchday.
• Organized and dependable, with the ability to track details across multiple accounts and follow through on commitments.
• Familiarity with Microsoft Excel and PowerPoint and a willingness to learn ticketing and customer relationship management systems.
• Availability to work Menace men’s home matches, including evenings, weekends, and doubleheaders.
• Previous experience in sales, retail, hospitality, customer service, or live events is a plus.
• Preferred fields of study or expertise: Business, Marketing, Sports Management, Communications, or a related field

This is a paid role with the expectation of 20-40 hours of work per week between March and July. Evening and weekend work during match weeks is required for this role. Working hours for this position will be in the office at the Krause Gateway Center located at 1459 Grand Ave. Des Moines, IA 50309.

Des Moines Menace is owned and operated by Krause Group. Krause Group is an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

Being part of the Krause Group Global internship program means you are part of a program that combines your passion with your potential. Through volunteer opportunities, an internship capstone project, and a focus on Krause Group’s organizational values, we aim to ensure each intern leaves their role feeling successful, fulfilled, and ready to take on their next challenge. If you have any questions about our internship program, please reach out to our Grow People department by emailing Grow_People@krausegroup.com.