Knowledge Management Process Specialist

Job Descriptions:

Readiness Delivered. At Kratos, we encourage an entrepreneurial spirit balanced with discipline. We work hard, and take care of our customers, employees, and families. Recognized as thought leaders in our industry, we are motivated by creating and delivering innovative solutions to our nation and global customers.

As a knowledge management specialist, you will use your knowledge and skills in applying knowledge management (KM) concepts, methods and tools to address the information management, information sharing cadence, and research needs of the organization. This specialist will identify and analyze data, information, and knowledge requirements to facilitate the discovery and dissemination of decision quality information. You will leverage continuous process improvement techniques to improve mission processes and enhance access to relevant cross-functional information in a collaborative, timely, and contextual manner. In short, you will promote organizational information as a reusable, shared, consistent, and compliant resource for the organization. Additionally, you will be assisting and supporting the KSF Organization and the PMO. The position requires business, people, process, and knowledge organization acumen and you must demonstrate strong organizational and time management skills, as well as have strong communication and client service skills. Ability to correspond with customers professionally via telephone, email, and MS Teams and the flexibility to adapt to change and assume additional responsibilities, as assigned. Evaluate business processes and analyze work processes in the operational business areas to ensure that the job aids, education, and updates are created/provided in compliance with regulatory and business requirements. Must have the ability to act as a knowledge management liaison and develop relationships with customers for the purpose of process improvement, communication development, and training for the knowledge management team. Comprehend and recognize key barriers to KM behavioral change and develop effective change management programs.

Responsible for administering, optimizing, and governing enterprise KM tools to ensure information is accurate, accessible, and reusable across the organization. This role serves as the subject matter expert for KM platforms, configuring sites, taxonomies, metadata, templates, and workflows to support business processes and knowledge sharing. The position partners with stakeholders to translate operational needs into effective KM tool solutions, ensuring alignment with governance standards, compliance requirements, and user experience best practices.

Required Experience:

• At least 2-7 years’ experience in knowledge management field
• At least 4 years of professional experience in Customer Success and customer vertical(s); experience in direct customer or client-facing roles.
• Extensive Experience with SharePoint Online and other SharePoint server versions. Some experience using the Atlassian tool suite (Confluence and Jira), Percipio training tool, Salesforce, and Costpoint financial tool is recommended but not required.
• Experience with facilitating knowledge and information gathering activities, requirement elicitation discussion, and data discovery for our customers and for the knowledge management team
• Ability to be a self-starter and work independently with minimal direct oversight
• Assists in implementation of operational process improvement initiatives on a regular basis, as well as through long-term projects.
• Coordinate with customers and other quality team members to obtain content for agent/customer communications.
• Identifies agent/customer communication needs and makes recommendations
• Excellent organization and time management skills
• Ability to communicate effectively with technical team members, managers, and customers
• SharePoint Migration Experience
• Attention to detail is a MUST.

Preferred Skills and Experience

• High competency/experience in all Microsoft knowledge tools (enterprise tools)
• Microsoft Tool Suite

The grade-based pay range for this job is listed below. Individual salaries within that range are determined through a wide variety of factors including but not limited to education, experience, knowledge, and skills.

Competitive salary based on experience and education Salary Range: $81,000-$122,000

Kratos is valued for our ability to design and deliver leading edge, resilient solutions for aerospace communication, control, awareness and mission success across a continuum of offerings - from commercial to tailored custom solutions and integrated programs. Customers trust us to stay relevant and know we are in it for the long-haul. We bring both the capability and confidence that our customers value and depend on. And we always deliver.

This posting will close within 90 days from the Posting Date.

Keyword: SharePoint Expert (SharePoint Online, SP 2013) / Confluence / Microsoft 365 Expert / Power Platform (Power Automate/Power Apps) / Content Management Strategist / KM Tool Administrator / Information

Kratos Defense is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Disability Accessibility Accommodation

If you require an accommodation to navigate or apply to our careers site, please send your request to HRAccessibility@kratosdefense.com or call 858-964-2916. Any inquires not related to requesting an accommodation will be discarded.

Pay Transparency

The company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Job Applicant Privacy Notice

For applicants in the EU and California residents, please review our privacy notice.

From: Kratos Defense