Senior Analyst Desk II

JOB REQUIREMENTS: Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today\'s most important industries. Our growth is driven by delivering real results for our clients. It\'s also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it\'s no wonder we\'re consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360 and others. If you\'re as passionate about your future as we are, join our team. KPMG is currently seeking a Senior Analyst, Help Desk II to join our Digital Nexus technology organization.Responsibilities: Manage, prioritize, and document ticket queues to ensure timely resolution, escalation, and follow-up for maximum customer satisfaction Deliver personalized, proactive, and high-quality technical support and communication to VIPs regarding issue status and resolution progress Provide complex, third-level troubleshooting for desktop operating systems, network configurations, and client-specific applications Test and deploy patches, product upgrades, and enhancements while proactively identifying and mitigating system and network vulnerabilities Participate in national IT projects, cross-functional teams, and the creation of both customer- and IT-facing knowledge base documentation Collaborate with vendors and internal IT teams to resolve complex, system-wide, or escalated technical issues Act with integrity, professionalism, and personal responsibility to uphold KPMG\'s respectful and courteous work environmentQualifications: Minimum three years of recent progressive IT support experience in a professional services or corporate environment Bachelor\'s degree from an accredited college or university is preferred; minimum of a high school diploma or GED required Advanced hands-on experience troubleshooting desktop OS, networks, and custom apps (Tier-3), including managing patch deployments and system upgrades Strong familiarity with ITSM systems/SLA tracking and the ability to provide on-call night and weekend coverage as needed Strong analytical, communication, and mentoring... For full info follow application link. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link \"https://assets.kpmg.com/content/dam/kpmg/us/pdf/2018/09/eeo.pdf? \"contains further information regarding the firm\'s compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/961AAED95D4C4129