Manager, Release and Change Management

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360 and others. If you're as passionate about your future as we are, join our team. KPMG is currently seeking a Manager, Release and Change Management to join our Digital Nexus organization. Responsibilities: * Lead and direct day-to-day enterprise Change Enablement and Release Management operations, ensuring full adherence to governance frameworks, lead times, deployment standards, and risk mitigation protocols * Chair and facilitate regular Change Advisory Board (CAB) reviews and convene Emergency CABs (ECAB) during critical production incidents and off-cycle changes to safeguard enterprise service stability * Own, optimize, and govern the enterprise release calendar, actively mediating scheduling clashes, cross-tower environment dependencies, change avoidance periods, and go-live readiness checkpoints * Serve as a dedicated People Management Leader (PML), providing direct coaching, conducting performance evaluations, balancing team capacity across release windows, and driving career progression for direct reports * Partner with DevSecOps, Platform Engineering, and Application teams to modernize change governance by integrating automated approvals, standard change pre-authorizations, and CI/CD deployment pipelines * Drive continuous improvement and operational efficiency by implementing enterprise Generative AI and ServiceNow Now Assist capabilities to streamline change risk scoring, CAB briefing digests, and release telemetry reporting * Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment Qualifications: * Minimum five years of recent progressive experience in IT Service Management, with at least three years specifically leading enterprise-scale Change and Release Management in a complex, multi-platform environment * Minimum two years of formal people management leadership (PML) experience, including coaching, performance enablement, workload distribution, and talent development * Bachelor's degree from an accredited college or university in computer science, information systems, business administration, engineering, or a related field is preferred; minimum of a high school diploma or GED is required; or a minimum seven years of IT Service Management experience; ITIL Foundation certification (v3 or 4) required; advanced ITIL credentials (for example, ITIL 4 Managing Professional, ITIL Practitioner/Intermediate) and Agile frameworks (for example, CSM, SAFe Agilist, PMI-ACP) are preferred * Strong working knowledge and administrative governance oversight of ServiceNow (specifically Change... For full info follow application link. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link "https://assets.kpmg.com/content/dam/kpmg/us/pdf/2018/09/eeo.pdf? "contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agenc ies please.