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Added 1 min ago
Manager, Customer Success Management - Public Sector
Chainguard
Remote, United States
The Manager of Customer Success Management (CSM), US Public Sector will report to the Sr. Manager of Customer Success (Enterprise US East & Public Sector), working collaboratively to…
Added 1 min ago
A
Process Manager Sr
adecco
Mc Lean, VA
- $67.9 USD / hour
Adecco assists a local client recruiting for Senior Process Manager opportunities in Mc Lean VA 22102(Remote). This is an excellent opportunity to join an American bank holding company…
Added 3 mins ago
DL
Acquisition Manager Journeyman
Diaconia LLC
Wright Patterson AFB, OH
- $60,000 to $75,000 USD / year
Apply an understanding of DoD and AF program/project analysis to assist with planning, organizing, completing, and presenting assessments of program/project activity management concepts,…
Added 3 mins ago
Managed Services - Data Analytics & Business Intelligence - Manager
PWC US
GA-Atlanta, GA · MI-Grand Rapids, MI · IN-Indianapolis, IN · NC-Raleigh, NC · NC-Charlotte, NC · FL-Jacksonville, FL · OH-Cincinnati, OH · OH-Cleveland, OH · SC-Columbia, SC · OH-Columbus, OH · MO-Kansas City, MO · TX-Dallas, TX · NV-Las Vegas, NV · AR-Little Rock, AR · KY-Louisville, KY · MD-Baltimore, MD · CA-Sacramento, CA · MO-St. Louis, MO · AL-Birmingham, AL · UT-Salt Lake City, UT · TX-San Antonio, TX · CA-San Diego, CA · NY-Albany, NY · FL-Tampa, FL · OH-Toledo, OH · OK-Tulsa, OK · TX-Austin, TX · AR-Fayetteville, AR · FL-Miami, FL · WI-Milwaukee, WI · CO-Denver, CO · MN-Minneapolis, MN · IA-Des Moines, IA · TN-Nashville, TN · FL-Boca Raton, FL · MI-Detroit, MI · NY-Buffalo, NY · LA-New Orleans, LA · OK-Oklahoma City, OK · TX-Fort Worth, TX · NC-Greensboro, NC · AZ-Phoenix, AZ · PA-Pittsburgh, PA · OR-Portland, OR · TX-Houston, TX
As a Managed Services - Data Analytics & Business Intelligence Manager you will lead client service work focused on turning data into actionable insights, developing reporting solutions,…
Added 3 mins ago
Finance Transformation - Working Capital Consultant, Manager
PWC US
IL-Chicago, IL · CT-Stamford, CT · DC-Washington, DC · MA-Boston, MA · NY-New York, NY · NJ-Florham Park, NJ · TX-Dallas, TX · CA-San Francisco, CA · PA-Philadelphia, PA · TX-Houston, TX
As a Manager, you will lead teams and manage client accounts, focusing on strategic planning and mentoring junior staff. You are accountable for project success and maintaining standards.…
Added 4 mins ago
Project Coordinator
CAI Cambium Assessment, Inc.
Remote, United States
The Project Management team at Cambium Assessment, Inc. works closely with internal teams and the state client to make sure all deliverables related to statewide computer-based statewide…
Added 4 mins ago
Account Manager-MDU Sales & Support
TDS Telecom
Bend, OR
The Account Manager-MDU Sales & Support will manage a national portfolio of Multi-Dwelling Unit (MDU), Homeowners Association (HOA), Condominium Association (COA), Cooperative Association…
Added 4 mins ago
IS
Senior Account Lead & Digital Strategist
Interactive Strategies
Remote, United States
- $90,000 to $120,000 USD / year
You'll own a portfolio of client relationships and act as the strategic lead for each client's website. You'll bring the big idea and guide the client through every strategic decision it…
Added 6 mins ago
Senior Project Manager - Industrial Water
Veolia Environnement SA
Remote, United States
The Project Manager (PM) guides a team of engineers and professionals that design, build and manage complex water treatment projects. In this role, the PM is responsible for the overall…
Added 6 mins ago
Senior Project Manager - Industrial Water
Veolia Environnement SA
Remote, United States
The Project Manager (PM) guides a team of engineers and professionals that design, build and manage complex water treatment projects. In this role, the PM is responsible for the overall…
Added 6 mins ago
MC
Policies and Procedures Manager (Enterprise Risk & Compliance)
Metropolitan Council
St Paul, MN
- $46.18 to $74.94 USD / hour
How your work would contribute to the Twin Cities Region:As the Manager, you will have the exciting opportunity to support the Council’s move toward a more formal and disciplined risk and…
Added 6 mins ago
Construction Manager
MD7
United States
The Construction Manager oversees multiple EV charging infrastructure projects, from site assessment and design review through construction, energization, commissioning, and closeout.…
Added 6 mins ago
Sr. Contracts Manager
V2X
UNAVAILABLE
Responsible for performing and supporting proposal preparation, contract negotiation, contract management for assigned contract activities. Provides interpretation of all contract sections…
Added 7 mins ago
GSOC Manager @ AI Company
Allied Universal
San Francisco, CA
Allied Universal is looking to hire a Global Security Operations Center Manager at an AI company. The Global Security Operations Center (GSOC) Operations Manager is an experienced…
Added 7 mins ago
Project Manager, ServiceNow (San Diego, CA)
ICF Incorporated, LLC
San Diego, CA
This Project Manager, ServiceNow, will become a trusted advisor for clients in technology strategy, IT Engineering, Service Management, and Platform Management and participate in building…
Added 8 mins ago
Legal Operations Administrator
IEEE
New York City, NY
Serve as logistics manager for L&C client service activities, including booking conference rooms, managing vendors, etc.,
Added 8 mins ago
W
Chief Construction Inspector
WSP
Worcester, MA
- $56.06 to $82.5 USD / hour
…construction of the Knowledge Rail Corridor Fiber Optic Improvement project, located in western Massachusetts. This position is based out of Worcester, MA. but will be a full-time field…
Added 8 mins ago
Customer Tech Suppt Tech II
University of Rochester
United States
Utilizes technical expertise to diagnose and resolve increasingly complex problems related to client technologies. Proactively identifies issues that can be handled before a ticket is…
Added 9 mins ago
RU
Project Manager
Randstad USA
Saint Louis, MO
- $35 to $36.95 USD / hour
Project Manager – St. Louis, MO (Hybrid) Position Overview Discover your purpose where passion meets innovation. Joining an established in-house creative agency within a leading pet care…
Added 9 mins ago
P
Senior Account Director, In-Account Growth
Phase2
Remote, United States
- $115,000 to $160,000 USD / year
Stay close to active engagements: lead regular account relationship calls, support the project team, and keep a steady read on client health, so you catch issues early and see the next…
Added 9 mins ago
CC
Manager - Audit & Attest (53152)
Citrin Cooperman
Woodbridge, CT
- $90,000 to $200,000 USD / year
Strong analytical, organizational, and project management abilities.
Added 10 mins ago
TP
Localization Project Manager
The Planet Group
Austin, TX
- $53 to $55.97 USD / hour
The Planet Group is looking for a Localization Project Manager to join our well-known Fortune 500 client on a 12-months contract, working an hybrid schedule out of Austin, Texas
Added 11 mins ago
Operations Specialist
CACI
Southern Pines, NC · Southern Pines
As a CACI SOFETOPS Operations Specialist, you will play a key role in the day-to-day coordination and management of business operational activities that directly support the SOF Emergent…
Added 11 mins ago
Workforce Logistics & Analytics Manager
ABM US
MOUNTAIN VIEW, CA · Tempe, AZ · Chandler, AZ
The Onboarding Logistics & Analytics Manager is responsible for managing the operational infrastructure, data, systems, and logistics that support a seamless employee onboarding and…
Added 12 mins ago
Project Coordinator
Terracon
Jackson, MS
Support project/program manager with resource management and resource assignment.

KPA

Client Implementation Manager

Remote, United States

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Job details

Experience: At least 2 years of experience in a customer-facing role, ideally involving customer onboarding, implementation, project coordination, or technical support.
Posting language: English
Posted: Nov 3, 2026

Original job description

Who We Are

KPA helps automotive businesses keep their people safe, protect their operations, and stay ahead of regulatory change with our 3 Pillars for Complete Compliance: Software, Consulting, and Training. Since 1986, KPA has helped automotive businesses navigate the complexities of compliance.

Named as one of Built In Colorado’s Best Places to Work for seven years in a row, KPA is made up of talented individuals working together for the greater good. We’re here to help our clients build safe, thriving organizations, and we’re looking for people with a common goal to help us do it.

About the Role:

A successful customer relationship starts with a strong implementation. At KPA, our Client Implementation Managers play a key role in making that happen, helping new customers get up and running with the tools they need to manage compliance, reduce risk, and operate more effectively.

We're looking for someone who enjoys working directly with customers, solving problems, and bringing structure to complex projects. You'll own the implementation process from initial planning and configuration through training and launch, helping customers navigate challenges and get the most out of KPA's solutions.

This role combines project management, technical problem-solving, and customer relationship management. You'll work closely with customers and internal teams to keep implementations moving forward, resolve roadblocks, and create a positive experience that sets the foundation for long-term success.

What You'll Do:

Own the implementation process. Manage new customer implementations from initial planning and site configuration through training, launch, and transition to ongoing support.
Build strong customer relationships. Serve as a trusted point of contact throughout implementation, understanding customer needs, setting expectations, and helping them navigate the process.
Keep projects on track. Develop and manage implementation plans, coordinate deliverables, identify potential risks, and proactively address issues that could impact timelines.
Configure solutions to meet customer needs. Set up and configure KPA's platforms, providing guidance on product functionality, integrations, and best practices.
Solve problems creatively. Work through implementation challenges, identify practical solutions using existing platform capabilities, and help customers overcome obstacles.
Help customers become confident users. Train customer administrators and supervisors on how to effectively use KPA's products and manage their environments.
Collaborate across teams. Partner with Client Success, Product, and Content teams to troubleshoot issues, share customer feedback, and improve the implementation experience.
Set customers up for long-term success. Ensure implementations are completed successfully and customers experience a smooth transition to their ongoing Client Success team.

What You'll Bring:

At least 2 years of experience in a customer-facing role, ideally involving customer onboarding, implementation, project coordination, or technical support.
Strong organizational and time management skills, with the ability to manage multiple priorities and keep projects moving forward.
Confidence communicating with customers, understanding their needs, and guiding conversations toward solutions.
A practical, resourceful approach to problem-solving, including the ability to work through unexpected challenges and remove roadblocks.
Comfort learning new technology, explaining technical concepts, and helping others become confident using software platforms.
The ability to work independently while collaborating effectively with customers and teammates in a remote environment.
Experience using Microsoft Office applications and customer relationship management tools.
A bachelor's degree or equivalent professional experience

Nice to Have:

Experience working with Salesforce.
Previous experience implementing, configuring, or supporting software solutions.

What Success Looks Like:

Success in this role goes beyond completing implementations on time. It's about creating an experience where customers feel supported, understand how to use their solutions, and are confident moving forward.
You'll be successful when you're able to independently manage implementations, build trust with customers, anticipate challenges before they become larger problems, and work effectively across teams to deliver a smooth onboarding experience.
Above all, you'll bring a combination of accountability, curiosity, and a customer-first mindset to your work, helping KPA deliver on its commitment to making compliance simpler and more effective.

Compensation:

Base salary of 65-75k commensurate with experience
Annual bonus up to 7.5%

Physical Requirements:

Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Visual Recognition - Constantly
Stationary sitting or standing position - Constantly
Working at a computer typing and view a screen - Constantly
Speaking, Hearing, and Listening - Often

Don’t meet every job requirement? At KPA, we are dedicated to building a diverse, inclusive, and authentic workplace. Studies have shown some people are less likely to apply unless they meet every requirement. If you’re excited about the role but your past experience doesn’t align perfectly with every qualification, we still encourage you to apply! You might just be the right candidate for this or other roles.

As a growing company KPA values its employees by supporting them with a full benefits package including Medical, Dental, Vision, Flexible Spending Accounts, PTO, Paid and Floating Holidays, 401k with Company match and immediate vesting, Company-funded Life Insurance, Employee Assistance Programs, and No-cost Mental Health Benefits.

Please note: we may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

KPA is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, religion, religious dress/grooming, color, ethnicity, sex (including sex stereotyping), sexual orientation, gender identity or gender expression, national origin, ancestry, citizenship status, creed, uniform service member status, military or veteran status, marital status, pregnancy, breast-feeding and/or pregnancy-related conditions, age, protected medical condition, leave status, physical or mental disability, genetic characteristics, or any other legally-protected status in accordance with the requirements of all federal, state and local laws. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

If you need assistance or an accommodation due to a disability, you may contact us at hr@kpa.io.

Please see our Candidate Privacy Notice here

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