Jobs in the United States

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Added 2 mins ago
Senior Manager, Forward Deployed AI Engineer
Clearsulting
Chicago, IL · Cleveland, OH · Columbus, OH · Dallas, TX
Build Model Context Protocol (MCP) tools and integrations connecting agents to ERP systems, finance SaaS applications, reporting platforms, and enterprise data sources, with role-based…
Added 1 hour ago
Conference Associate
World Bank Group
Washington, DC
The GCSCA Conference Associate reports directly to the Senior Program Manager (SPM), Conference Services, and works closely with other staff in GCSFC. The position provides critical support…
Added 1 hour ago
Principal II AI Platform Engineer, GenAI
Teladoc Health, Inc.
Remote, United States
Design and build reusable agent infrastructure, including orchestration, tool/function calling (such as MCP), RAG, vector search, context management, and model integrations.
Added 1 hour ago
Program Manager (Special Projects)
Anduril Industries
Santa Ana, CA · Costa Mesa, CA
As Program Manager for Special Projects/Triage, you will own the intake-to-execution lifecycle for manufacturing technology requests routed to MDP from ManTech stakeholders. You will scope…
Added 2 hours ago
VP, Cloud IAM Engineering Leader
Synchrony Bank
Stamford Engagement Hub, CT · Chicago Engagement Hub, IL · Orlando Engagement Hub, FL · NYC Bryant Park Engagement Hub, NY · Cincinnati West Chester Engagement Hub, OH · Charlotte Engagement Hub, NC · Atlanta Engagement Hub, GA
Own the holistic cloud IAM engineering product, including access models, platform configurations, processes, integrations, automation, documentation, operational readiness, control…
Added 2 hours ago
Applied AI Health System Engineer [Health Services-Provider] – Senior Manager
PricewaterhouseCoopers Advisory Services LLC
NY · Raleigh, NC · Charlotte, NC · Chicago, IL · Cincinnati, OH · Cleveland, OH · Columbia, SC · Columbus, OH · Dallas, TX · Baltimore, MD · Richmond, VA · Rochester, NY · Rosemont, IL · Boston, MA · St. Louis, MO · Salt Lake City, UT · San Antonio, TX · Seattle, WA · Spartanburg, SC · Stamford, CT · Tampa, FL · Atlanta, GA · Toledo, OH · Austin, TX · Tulsa, OK · Washington, DC · Denver, CO · Des Moines, IA · Detroit, MI · Buffalo, NY · Florham Park, NJ · Fort Worth, TX · Greensboro, NC · Hartford, CT · Houston, TX · Grand Rapids, MI · Jacksonville, FL · Kansas City, MO · Las Vegas, NV · Little Rock, AR · Louisville, KY · Birmingham, AL · Fayetteville, AR · Melville, NY · Miami, FL · Milwaukee, WI · Minneapolis, MN · Nashville, TN · New Orleans, LA · Oklahoma City, OK · Philadelphia, PA · Phoenix, AZ · Pittsburgh, PA · Portland, OR
What You Must Have
Added 3 hours ago
Director, Data Platform & Integration Engineering Lead
TD Securities (USA) LLC
NY
Reduction in bespoke pipelines, point-to-point integrations, legacy technology and technical debt.
Added 3 hours ago
Technology Infrastructure & Support Manager
Navy Mutual Aid Association
Arlington, VA
The ITIL Infrastructure and Support Manager (“Manager”) oversees a team that delivers and maintains IT services aligned with ITIL (Information Technology Infrastructure Library) best…
Added 3 hours ago
Manager 2, Software Engineering - Virtual Expert Platform
Intuit
San Diego, CA
Join the Virtual Expert Platform (VEP) team as a Senior Manager for Assisted Services. The team builds and manages the platform and services that connect customers with experts across…
Added 3 hours ago
Senior Account Manager, VaaS (Vault-as-a-Service)
Collectors Universe, Inc.
Santa Ana, CA · Plano, TX · Boca Raton, FL · Jersey City, NJ
We’re looking for a Senior Account Manager, VaaS who will own our largest and most complex Vault-as-a-Service partners from the day the contract is signed through launch, growth and…
Added 3 hours ago
Global Mobility Manager
Notion
San Francisco, CA · New York, NY
- You've built and scaled a global mobility strategy that supports cross-border talent
Added 3 hours ago
PP
Senior Windows Systems Engineer
Pivot Point Solutions
Oakland, CA
- $50 to $76 USD / hour
…organizations across the state. We partner with contractors, program owners, and utility clients to provide skilled inspection, construction management, and field support personnel who keep…
Added 3 hours ago
Full Stack Web Developer
NW Natural
Portland, OR
Candidates must reside within commuting distance of the office or be willing to relocate to the Portland metropolitan area · Minimum of 5 years of experience required for level 3
Added 3 hours ago
E
Technical Program Manager - AI/ML & Software Delivery
Expression
Shirlington, VA
- $190,000 to $210,000 USD / year
…within the Government's existing AI environment. The Technical Program Manager will be responsible for coordinating cross-functional engineering teams, managing technical delivery…
Added 3 hours ago
Global Product Marketing Manager, Programmatic & Delivery – Ads
Netflix
New York · Los Angeles · Los Gatos
We are seeking a passionate, curious and collaborative Product Marketing Manager to own Programmatic and Delivery: domains that dictate how an ad is bought and served on Netflix. This is a…
Added 3 hours ago
Database Engineer
Redwood Trust Inc
Englewood, CO
We are seeking a Database Engineer to join our Core Data Services team. Reporting to the SVP, Application Development Manager, you will support, maintain, and improve the SQL Server…
Added 3 hours ago
Copy of Distribution Operations Manager
Expeditors
Reno, NV
…high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with…
Added 3 hours ago
Distribution Operations Manager
Expeditors
Milpitas, CA
…high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with…
Added 3 hours ago
Supplier Systems Program Manager
Anduril Industries
Costa Mesa, CA
…mappings, validation rules and supporting documentation that enable integrations and system…
Added 4 hours ago
Product Manager
Company 19 - John Hancock Life Insurance Company (U.S.A.)
Remote, United States
…journeys, servicing, and operational workflows. The Product Manager plays a key role in turning business strategy and customer needs into valuable software…
Added 4 hours ago
PS
Treasury Systems Analyst
Primoris Services Corporation
Irvine, CA
- $96,000 to $153,000 USD / year
…improvement opportunities, managing system enhancements, supporting integrations, and driving automation initiatives that improve operating efficiency, internal controls, and user…
Added 4 hours ago
L
Coordinator, Program Support (Part-Time, Temp)
Lee
Remote, United States
- $25.91 to $38.3 USD / hour
- Part-time
The Coordinator, Program Support is part of the Policy & Advocacy team reporting to the Vice President, Policy & Advocacy. This role serves as an operational anchor for fellowships,…
Added 4 hours ago
Director, Development Operations
New York, NY
…fundraising. The Director leads the Development Operations team (a Manager and a Coordinator) and ensures that gifts are recorded accurately, acknowledged promptly, and reported…
Added 4 hours ago
SI
Senior Transportation Services Program Operations Manager
Significance, Inc.
Rockville, MD
- $125,000 to $138,000 USD / year
Significance, Inc. is seeking a Senior Transportation Services Program Operations Manager to join our growing team supporting the Department of Health and Human Services (HHS). This…
Added 5 hours ago
Manager, CFO Advisory (Data Automation & Analytics)
Stout Risius Ross, LLC
Chicago, IL · Houston, TX · Atlanta, GA · Dallas, TX · NY · Detroit, MI
Develop data pipelines, warehouses, integrations, and reporting solutions that improve financial visibility, accuracy, and operational efficiency.

Koniag Government Services

ServiceNow Administrator/Developer

Nashville, TN, United States

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Job details

Experience: 3+ years of hands-on experience administering and developing within the ServiceNow platform in a structured IT service delivery environment.
Posting language: English
Posted: Sep 26, 2026

Original job description

Interested candidates are encouraged to apply as soon as possible.

Koniag Services Inc., a Koniag Government Services company, is seeking a skilled and experienced ServiceNow Administrator/Developer to support the configuration, administration, development, and continuous improvement of the ServiceNow platform for our Call Center serving government clients in the Nashville, Tennessee area. The ideal candidate is a technically proficient and detail-oriented professional with hands-on experience administering and developing within the ServiceNow platform, a strong understanding of service management principles, and a demonstrated ability to translate business and operational requirements into effective ServiceNow solutions. They bring a collaborative work ethic, strong problem-solving skills, and a commitment to delivering platform solutions that enhance the efficiency and effectiveness of Call Center operations. Ability to obtain a government security clearance may be required to support Koniag Services Inc. and our government customers. This position is located in Nashville, Tennessee.

We offer competitive compensation and an extraordinary benefits package. Benefits include medical, dental, and vision insurance, 401(k) retirement plan, paid time off, paid parental leave, life and disability insurance, flexible spending accounts, commuter benefits, and tuition reimbursement.

The ServiceNow Administrator/Developer will be responsible for the administration, configuration, development, and ongoing maintenance of the ServiceNow platform supporting Call Center operations. This individual will work closely with the Call Center Operations Manager, program leadership, and end users to gather requirements, design and implement platform solutions, and ensure the ServiceNow environment is optimized to support efficient and effective call center service delivery. Principal responsibilities will include, but are not limited to:

Administer and maintain the ServiceNow platform, including user and group management, role assignments, access controls, and system configuration to support Call Center operations and contractual requirements.
Design, develop, and implement ServiceNow solutions including custom applications, workflows, forms, fields, business rules, client scripts, UI policies, and notifications in support of call center operational requirements.
Collaborate with the Call Center Operations Manager, program leadership, and end users to gather, analyze, and document business and technical requirements, translating them into effective and scalable ServiceNow platform configurations and development solutions.
Develop and maintain ServiceNow workflows, Flow Designer automations, and orchestration processes that streamline call center ticketing, routing, escalation, and resolution workflows.
Configure and maintain ServiceNow modules relevant to Call Center operations, including Incident Management, Request Management, Problem Management, Knowledge Management, and Service Catalog.
Develop and maintain ServiceNow reporting, dashboards, and performance analytics products that provide program leadership and government stakeholders with real-time visibility into call center performance metrics and SLA compliance.
Perform regular platform health checks, system upgrades, patch management, and maintenance activities, ensuring the ServiceNow environment remains stable, secure, and current.
Develop and maintain integration solutions between ServiceNow and other enterprise systems, tools, and platforms used within the Call Center program environment.
Conduct thorough testing of all platform configurations, customizations, and development solutions prior to deployment, including unit testing, system testing, and user acceptance testing (UAT) coordination.
Develop and maintain comprehensive technical documentation including system design documents, configuration guides, development specifications, and platform maintenance procedures.
Provide Tier 2 and Tier 3 platform support to call center staff and end users, troubleshooting and resolving ServiceNow platform issues in a timely and effective manner.
Support the onboarding and training of call center staff on ServiceNow platform features, updated workflows, and new functionality, developing training materials and knowledge base content as needed.
Ensure all ServiceNow platform configurations, customizations, and development activities comply with applicable federal security requirements, agency policies, and contractual obligations.
Stay current on ServiceNow platform updates, new features, and industry best practices, proactively identifying opportunities to leverage new capabilities to enhance call center operations.
Support continuous process improvement initiatives by analyzing platform utilization data, identifying configuration inefficiencies, and recommending and implementing platform enhancements that improve operational outcomes.

Education and Experience:

Required:

Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field from an accredited college or university. Relevant experience may be considered in lieu of a degree.
3+ years of hands-on experience administering and developing within the ServiceNow platform in a structured IT service delivery environment.
Demonstrated experience configuring and developing ServiceNow modules including Incident Management, Request Management, Problem Management, Knowledge Management, and Service Catalog.
Experience developing ServiceNow workflows, business rules, client scripts, UI policies, and reporting solutions.
ServiceNow Certified System Administrator (CSA) certification.

Preferred:

Prior experience supporting ServiceNow administration and development functions within a federal government contracting environment.
Experience supporting ServiceNow implementations or enhancements for a call center, service desk, or IT managed services program.
ServiceNow Certified Application Developer (CAD) certification.

Required Skills and Competencies:

Strong communication skills in English – both written and oral – with the ability to gather and document technical requirements from non-technical stakeholders and communicate platform solutions and updates clearly to both technical and operational audiences.
Demonstrated hands-on proficiency in ServiceNow platform administration, including user management, access controls, system configuration, and platform maintenance activities.
Solid development skills within the ServiceNow platform, including experience with JavaScript, Glide API, Flow Designer, Business Rules, Client Scripts, UI Policies, Script Includes, and REST/SOAP API integrations.
Demonstrated experience configuring and optimizing ServiceNow Incident Management, Request Management, Problem Management, Knowledge Management, and Service Catalog modules in support of IT service delivery operations.
Proficiency in developing and maintaining ServiceNow reporting, dashboards, and Performance Analytics solutions that support SLA monitoring and operational performance visibility.
Strong understanding of IT service management principles and ITIL frameworks, including incident management, problem management, change management, and service request fulfillment processes.
Experience conducting platform testing activities including unit testing, regression testing, and UAT coordination to ensure the quality and stability of all platform configurations and development solutions prior to deployment.
Proficiency in developing and maintaining technical documentation including system design documents, configuration guides, and platform maintenance procedures.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and collaboration tools such as Microsoft Teams and SharePoint.
Demonstrated ability to manage multiple platform development and maintenance priorities simultaneously, meeting deadlines in a fast-paced operational environment.
Ability to obtain and maintain a government security clearance as required.

Desired Skills and Competencies:

Active government security clearance (Secret or higher).
ServiceNow Certified Application Developer (CAD) certification.
ServiceNow Certified Implementation Specialist (CIS) in one or more modules such as ITSM, ITOM, or HR Service Delivery.
ITIL Foundation certification or higher (ITIL Intermediate or ITIL 4 Managing Professional).
Experience developing ServiceNow integrations with enterprise platforms and third-party tools using REST, SOAP, and MID Server configurations.
Familiarity with ServiceNow IT Operations Management (ITOM), IT Asset Management (ITAM), or Security Operations (SecOps) modules.
Experience with ServiceNow Virtual Agent, Predictive Intelligence, or AI-driven platform capabilities.
Familiarity with federal IT security frameworks and compliance requirements such as NIST, FedRAMP, or FISMA as they relate to platform administration and development.
Experience with Agile or DevOps development methodologies as applied to ServiceNow platform development and release management.
Familiarity with ServiceNow Performance Analytics and advanced reporting capabilities for enterprise-level SLA and operational performance monitoring.
Experience supporting ServiceNow platform upgrades, patch management, and release management activities in a federal government contracting environment.
Knowledge of HTML, CSS, and Angular JS as they relate to ServiceNow portal and user interface development.

Our Equal Employment Opportunity Policy:

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or to apply to a position on our website, please contact Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodations.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352

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Jobs in the United States