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Added 2 mins ago
Data Management Architect
QualityAI
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Support data virtualization and federation across heterogeneous data sources, considering performance, consistency, and security.
Added 5 mins ago
SH
Staff Software Engineer, AI Transformation
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- $208,000 to $258,000 USD / year
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Added 21 mins ago
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- $20 to $25 USD / hour
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Added 25 mins ago
Corporate Intern-Information Technology
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Added 26 mins ago
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Principal Cyber Security Analyst
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Added 28 mins ago
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Austin, Tx- Lvl 1 Tech
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Added 30 mins ago
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Medical Scribe - Cutchogue
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- $20.58 USD / hour
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Added 30 mins ago
Skilled Tech
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Added 36 mins ago
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Geographic Information Systems Technician II
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Norfolk, VA
- $22.4 to $24.64 USD / hour
The Department of Public Works builds, maintains and operates the physical facilities that support and enhance the lives of Norfolk’s citizens, businesses and visitors, including the City’s…
Added 39 mins ago
Account Executive, National Accounts
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…Through enterprise-scale purchasing power, a curated supplier network, deep category expertise, and data-driven insights, we enable organizations to make more informed and strategic…
Added 48 mins ago
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Added 49 mins ago
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HVAC Tech
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- $21 to $28 USD / hour
This entry-level HVAC Technician (Tech I) role offers an excellent opportunity to build a long-term career in the HVAC field. You will support customers by delivering, installing, and…
Added 55 mins ago
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Added 1 hour ago
TSDF Maintenance Tech l
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Kong

Senior Exec IT & Events Engineer

Remote, United States

$113,960 to $162,800 USD / year

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Job details

Pay: $113,960 to $162,800 USD / year
Posting language: English
Posted: Nov 2, 2026

Original job description

Are you ready to unlock intelligence?

If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

ABOUT THE ROLE

Kong is scaling rapidly, and we are establishing an Executive IT Support function to provide seamless, frictionless technology experiences for our executive leadership team.

As our first dedicated Senior Executive IT & Events Engineer, you will not only provide high-touch, "white-glove" support, but also act as a foundational architect for the service. You will define standard operating procedures (SOPs), establish executive SLAs, elevate corporate event production, and drive operational excellence across our IT ecosystem. Beyond executive care, you will bridge the gap between high-level leadership needs and our broader IT service desk and infrastructure engineering teams.

Key Responsibilities:

Service Definition & Program Architecture

Define the Service Offering: Partner with IT leadership to design and document the Executive Support framework, including service tiers, SLAs, escalation protocols, and standard operating procedures.

Proactive VIP Experience: Build a proactive support model - including preventative hardware audits, travel preparedness kits, and VIP onboarding/offboarding workflows.

Vendor & Asset Strategy: Curate and maintain a standardized catalog of high-performance hardware, peripherals, and home-office equipment tailored for executive productivity.

White-Glove Executive Support

Rapid Response: Deliver immediate, confidential, and empathetic technical assistance to executive leadership team, and executive business partners (EBPs) across macOS, iOS, Windows, and Android environments.

Manage executive technology readiness by proactively monitoring devices, applications, meeting room technology, and collaboration tools

Coordinate with administrative assistants and executive support teams globally to ensure a seamless technology experience

Security & Confidentiality: Handle sensitive information, data and access with the utmost discretion.

Corporate Events & Audio/Visual (AV)

Executive & Leadership Meetings: Provide technical coverage and redundancy for executive & leadership meetings.

Company All-Hands, Marketing Events & Broadcasts: Lead technical staging and live production for marketing & corporate events, leadership meetings, town halls, customer briefings, and executive broadcasts

Conference Room Health: Maintain optimal performance of executive conference room systems and digital collaboration spaces.

Operational Excellence & Continuous Improvement

VIP Asset Management: Define and procure service related to providing loaner executive hardware ready for immediate deployment in case of hardware failure or travel emergencies.

Runbooks & Knowledge Base: Author comprehensive runbooks for executive support scenarios to enable seamless coverage across the IT team during off-hours or travel.

Metrics & Feedback: Establish feedback loops with executive assistants and leaders to track satisfaction, identify recurring friction points, and continually optimize service delivery.

Cross-Functional IT & Infrastructure Collaboration

Team Collaboration: Act as an escalation point for Tier 2/Tier 3 internal IT support issues, sharing executive insights to enhance broader end-user computing standards.

Infrastructure Synergy: Collaborate with our infrastructure service providers to support site buildouts and infrastructure standards and solutions for the broader organization.

Beta Testing & Rollouts: Participate and in some cases lead piloting of new software deployments, security policies, and productivity tools before company-wide rollouts.

What You Bring (Qualifications)

Experience: 5+ years in IT desktop support or systems engineering, with at least 2+ years supporting C-level executives, venture partners, or board members in a fast-paced technology or high-growth SaaS environment.

Technical Mastery:

Deep expertise in macOS management and troubleshooting (Jamf/Iru) alongside solid proficiency in Windows 11 (Intune/Entra ID).

Strong administration experience with modern enterprise SaaS suites: Google Workspace, Microsoft 365, Slack, Zoom, Okta, 1Password, and Jira/Confluence.

Experience with AV/video conferencing hardware and control software (Zoom Rooms, Neat, Crestron, Shure audio systems).

Firm grasp of home networking troubleshooting (mesh Wi-Fi systems, DNS, VPNs, bandwidth contention, ISP issues).

Communication & Composure: Impeccable verbal and written communication skills. Proven track record of staying calm, poised, and decisive under high-pressure, time-sensitive circumstances.

Discretion: An uncompromising standard of professional integrity, emotional intelligence, and respect for confidential business matters.

Availability: Flexibility to provide occasional on-call assistance outside standard working hours and travel as needed for high-profile executive events or board meetings.

Nice to Have

Prior experience designing and launching an executive or concierge IT support model from scratch.

Professional certifications (e.g., Apple Certified Support Professional, Jamf Certified Tech, Okta Certified Professional, CompTIA Network+/Security+).

Familiarity with streaming/broadcasting tools (OBS, vMix, hardware switchers) for live hybrid events.

Basic scripting or automation skills (Python, Claude, Claude Code, API integrations via n8n.

About Kong:

Kong Inc., the AI Connectivity Company, is building the connectivity layer of AI. Trusted by the Fortune 500® and AI-native startups alike, Kong’s unified API and AI platform enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI traffic - on any model, any cloud. For more information, visit www.konghq.com http://www.konghq.com.

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