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Summer 2027 Quality Lead/Operations enGen Undergraduate Intern
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…with an opportunity to gain hands-on experience supporting software delivery, quality engineering, project coordination, and operational reporting within a large technology organization.…
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This role is required to be Hybrid 3-days per week in wither Boston, MA or Clinton, PA
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Komatsu

Global Support Supervisor

Tucson, AZ, United States

Apply on komatsu.jobs About employer

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Job details

Posting language: English

Original job description

Shape the Future of Mining with Komatsu Mining Technology Solutions: At Komatsu Mining Technology Solutions, we're not just talking about progress and innovation - we're making it happen. Our cutting-edge Modular brand solutions are powering mines worldwide, driving efficiency and sustainability in ways that seemed impossible just years ago.

Major Responsibilities/Essential Functions

· Collaborate and communicate across business units within MTS to achieve goals and objectives.

· Maintains compliance to all legislative, MTS and customer site policies, rules and requirements.

· Reinforce awareness and demonstrate commitment that safety is our top priority and “zero accidents” is achievable.

· Management of Global Support & Deployment team.

· Contribution to standard human resource management responsibilities such as recruitment, performance management, team motivation, administration, onboarding, policy implementation.

· Assign and track the team’s workload to ensure that all tasks are completed on time, within budget, and to customer specifications.

· Provide leadership, guidance and mentoring to direct reports.

· Help to create a team environment which fosters individual and team growth.

· Help define and implement KPI’s and monitor team performance

· Build and maintain a profession, competent and high-performing team that can deliver on the company and department goals.

· Use advanced system and subject knowledge to look for innovative ways to reduce the quantity of support tickets created and escalated to higher levels of support. This includes driving root cause analysis, expanding knowledgebase, assisting in the creation and expansion of support tools, identifying areas for improvement within the products.

· Work directly with regional support teams both remotely and in person to expand product and technical knowledge.

· Identification of hardware/software component or configuration issues using comprehensive system and data analysis.

· Manage and participate in development field tests, first commercial installations (FCI) and customer installation support (CIS) processes.

· Introduce and upskill support teams globally on new products and technologies the company is implementing.

· As an SME suggest changes to products or services to help fulfill customer needs/wants.

· Oversees product knowledge transfers, knowledgebase expansion and compliance with standard Global Support & Deployment KPI’s and processes.

· Contributes to the development of processes, procedures and KPI’s followed by teams globally thorough technical and product knowledge

Required Skills

· This role will require up to 20% travel and will include international travel.

· Bachelor's degree in computer science, engineering or related field or 5 years of equivalent work experience.

· 5+ years of experience leading and motivating a team of similar size and capability.

· Excellent time management with ability to balance conflicting priorities in an organized manner.

· Experience working within DevOps strategies and methods throughout the deployment and validation process.

· Expert product/domain knowledge

· Strong analytical and problem-solving skills

· Experience providing exceptional technical support to internal and external customers.

· Experience using/working in a Linux environment.

· Linux command-line proficiency, package management, understanding of filesystems and file permissions, shell scripting, system and service management, networking, security, system performance monitoring.

· Experience with computer networking, including TCP/IP stack protocol inspection.

· Basic knowledge of and deployment experience with Kafka and Postgres.

· Basic SQL knowledge and experience.

· Experience with observability/monitoring (Grafana, Prometheus).

· Experience with CI/CD pipelines (Azure devops is preferred)

· Experience with cloud providers (Azure is preferred)

· Proficiency in containers and orchestration platforms (Docker and Kubernetes are preferred);

Preferred Skills

· Experience with Microsoft IoT Edge and IoT Hub.

· Experience with production-grade storage solutions for Kubernetes.

· Experience with scripting and programming languages.

· Windows Server and SQL Administration

Diversity & Inclusion Commitment

At Komatsu we come from diverse backgrounds, with unique perspectives, experiences, and contributions. We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose. We are authentic, ambitious, and innovative in our pursuit of Diversity & Inclusion. United, we are on a journey towards a sustainable future that creates value together.

If you want to learn more about Komatsu, please visit our website at https://www.komatsu.com/ .

Skills

Regulatory compliance
Human resource management
Performance management
Leadership
Coaching
Root cause analysis
Data analysis
Product knowledge
Computer science
Time management
DevOps
Problem solving
Technical support
Linux
Inspection
Apache Kafka
SQL
Grafana
Prometheus
CI/CD
Microsoft Azure
Docker
Kubernetes
Programming languages
Microsoft Windows Server

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Jobs in the United States