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Added 1 min ago
KI
Materials & Failure Analysis Technician
Karman Industries
Los Angeles, CA
- $30 to $60 USD / hour
- Associate degree, technical certification, or equivalent experience in Materials Science, Metallurgy, Engineering Technology, Electronics Technology, or a related field.
Added 2 mins ago
Engineering Operation Technician, RNO101
Amazon
Sparks, NV
Added 2 mins ago
Actuarial Analyst
Humana
Carson City, NV
…competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also…
Added 2 mins ago
Associate Director, Clinical Pharmacology
Bausch + Lomb
Carson City, NV
Added 3 mins ago
Genesys Cloud Access Management
Humana
Carson City, NV
…user lifecycle administration, and platform governance. The associate is responsible for provisioning and deprovisioning user accounts, managing roles, permissions, groups, queues, and…
Added 3 mins ago
Lead Product Manager, Value realization
Humana
Carson City, NV
Added 3 mins ago
Lead Product Manager, Next Best Action Use Case Management
Humana
Carson City, NV
Added 3 mins ago
Senior Product Manager, Value realization
Humana
Carson City, NV
Added 3 mins ago
Senior Workforce Management Professional, Tactical
Humana
Carson City, NV
…competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also…
Added 3 mins ago
Early HeadStart Teacher at Laveen KinderCare
KinderCare Education LLC
United States
Possess active Child Development Associate (CDA) Credential or meet NAEYC and state Pre-K candidacy requirements
Added 3 mins ago
Home Health RN Branch Director in Seattle WA (Relocation Provided)
CenterWell
Las Vegas, NV
Oversee branch associate engagement, fostering a positive and safe work environment that promotes retention, productivity, and alignment with organizational values.
Added 3 mins ago
Seasonal Sales Associate - Las Vegas Outlet
Marc Jacobs
Las Vegas, NV
Added 3 mins ago
SS
Funeral Services Assistant (part-time)
SCI Shared Resources, LLC
Las Vegas, NV
- Part-time
Our Associate Resource Communities (ARCs) are associate-led, self-directed groups of Company colleagues who share similar interests and backgrounds. ARCs offer opportunities to connect with…
Added 3 mins ago
Assistant Store Manager - Kay Jewelers - Meadows Mall
Signet Jewelers
Las Vegas, NV
Training - Associate Training System, Management Training System, District Manager in Training, Career Development and more
Added 3 mins ago
Assistant Store Manager - Zales Outlet - Las Vegas North Premium Outlets
Signet Jewelers
Las Vegas, NV
Training - Associate Training System, Management Training System, District Manager in Training, Career Development and more
Added 3 mins ago
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Retail Shortage Control - Part Time
Burlington
Las Vegas, NV
- $14 USD / hour
- Part-time
Join our team as a Shortage Control Associate and contribute to a secure shopping environment while delivering exceptional customer service!
Added 3 mins ago
B
Retail Front End Supervisor - Full-Time
Burlington
Reno, NV
- $17.5 to $19.5 USD / hour
- Full-time
You will enjoy a competitive wage, flexible hours, and an associate discount. Burlington's benefits package includes medical, dental, and vision coverage including life and disability…
Added 3 mins ago
B
Retail Stocking Team Supervisor - Full-Time
Burlington
Reno, NV
- $17.5 to $19.5 USD / hour
- Full-time
Drive associate compliance with company policies and standards
Added 3 mins ago
Associate or Mid-Level Electronic Design & Analysis Engineer
The Boeing Company
El Segundo, CA
Boeing Defense, Space & Security (BDS) is hiring for an Associate or Mid-Level Electronic Design & Analysis Engineer (Level 2 or 3) in El Segundo, CA.
Added 3 mins ago
Procurement Analyst (Process&Supply Base Mgmt)
The Boeing Company
Tukwila, WA · San Antonio, TX · Oklahoma City, OK
Boeing Defense, Space & Security (BDS) has an exciting opportunity for an Associate Procurement Analyst to join our dynamic Mobility, Surveillance, and Bombers (MS&B)” team in Tukwila,…
Added 4 mins ago
Security Guard
Brookdale Senior Living Inc.
Coeur D Alene, ID · ID
…intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her…
Added 5 mins ago
Seasonal Sales Support Lead
Five Below Inc
King of Prussia, PA
…Way, which is our values and behaviors that each and every associate believes…
Added 5 mins ago
Network Engineer
TIME Systems
Jb Andrews, MD
Currently possess an ACTIVE Certified Cisco Network Associate (CCNA) certification.
Added 7 mins ago
Retail Contingent
Tapestry, Inc.
Tulalip, WA
The Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving…
Added 7 mins ago
Temporary Sales Associate
Tapestry, Inc.
Castle Rock, CO
The Sales Associate is the front‑line ambassador of the Coach brand. You will deliver an elevated, personalized shopping experience, meet personal and store sales goals, and support daily…

Kohler Co.

Associate Customer Service Representative, B2C

KOHLER, WI, United States

$20 USD / hour

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Job details

Pay: $20 USD / hour
Education: High school diploma
Working hours: 34-36 hours/week
Posting language: English
Posted: Nov 2, 2026

Original job description

Associate Customer Service Representative, B2C

Work Mode: Remote

Location: Remote - Kohler, WI (must live within 150 miles of 53044 - Sheboygan, WI) Opportunity As an Associate Customer Service Representative (ACSR), you will have the opportunity to assist customers with Kohler and Sterling plumbing product support including installation and troubleshooting, pre-sale questions, and order placement. Your goal as an ACSR is to provide world-class customer delight during telephone interactions while troubleshooting, investigating, and resolving customer inquiries about Kohler and Sterling products. You will be empowered, and expected to provide empathetic, courteous, and quality customer care in an accurate and timely manner, while maintaining a positive, problem-solving approach, which will be measured by customer feedback surveys and customer experience evaluations. Specific Responsibilities Functional Skills

Primary duty is to answer inbound customer inquiries via phone calls by performing diagnosis of products and taking the appropriate action.
Perform advanced troubleshooting and advise specification guidelines with plumbers, designers and retail, wholesale, and showroom personnel.
Walk customer and trade professionals through step-by-step installation and/or repair of Kohler and Sterling products.
Technical proficiency: ability to navigate and manage multiple computer windows and software systems: Customer relationship management, order management and us.kohler.com website.
Effectively use Customer Care Center (3C) technology (i.e., Salesforce CRM, kohler.com, SAP, Microsoft Teams, Outlook Email, SharePoint, Verint Schedules, and Workbrain) and all other tools/resources available, including technical literature and price books.
Gain knowledge of all Kohler and Sterling products and the associated warranties associated.
Read and understand technical publications, diagrams, and specification documents.
Excellent interpersonal and communication skills.
Track orders, provide availability, and other shipping information.
Up sell Kohler and Sterling products and accessories as appropriate.
Assist with implementing procedures to maximize up-time and phone coverage.
Track trends in product variations and report to engineering and quality as appropriate.
Participate in department initiatives as needed.
Participates in various Customer Service Support functions as needed including order block reports, credit card reports and shipping resolution.
Meet or exceed balanced scorecard metrics & maintain acceptable attendance record.

Skills/Requirements

High school diploma or GED required, 2–4-year degree preferred. 1+ years of customer service experience desired. Previous computer experience is necessary to be successful in this position. Experience in a call center environment preferred. Completion of internal Brand Ambassador Program required.

Work from home requirements: Equipment provided!

The associate is responsible for paying their own internet expenses and must have a hard-wired internet service via cable, fiber, or DSL with a minimum 10mbps service.Wired ethernet connection that meets upload and download speed requirements as noted above. Cannot be Wi-Fi, dial up, satellite or cellular internet.
Have a separate confidential and distraction free workspace with no background noises.
Freedom from other responsibilities – you must be focused on delivering a world class service experience.
Required to work during their assigned shift time Monday-Friday between the hours of 8:00 a.m. and 5:00 p.m. Break and lunch times will be scheduled.
Part-time hours are 34-36 hours/week after training, more will be required during peak season.

Applicants must be authorized to work in the US without requiring sponsorship now or in the future. We believe in supporting you from the moment you join us, which is why Kohler offers day 1 benefits. This means you’ll have access to your applicable benefit programs from your first day on the job, with no waiting period. The hourly rate for this position is $20.

Why Choose Kohler?

We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we’re driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.

About Us

It is Kohler’s policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com. Kohler Co. is an equal opportunity/affirmative action employer.

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More about this job

Skills

Customer service
Assist customers
Plumbing
Troubleshooting
Problem solving
Customer experience
Salesforce
SAP
Microsoft Teams
Microsoft Outlook
Microsoft SharePoint
Communication skills

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