Business Systems Analyst

Overview

The Business Systems Analyst will solicit, understand, and document the business requirements, processes and workflows developing both written and visual depictions of requirements and process flows. This includes understanding, documenting, and evaluating business processes through interviewing stakeholders. The business systems analyst elicits, gathers compiles and documents user requirements and translates them into functional requirements for technology solutions with an eye to improving processes and systems, enhancing their sustainability, and delivering maximum return on investment. They perform data analysis, data mapping, and data visualization. They work with the programming and architecture staff in designing solutions based on functional requirements including conducting gap analysis. The Business Systems Analyst must have an understanding off the business, functional, and technical aspects of both the business processes and the systems used within the portfolio they support including integrations points and impacts to other business units/systems. Experience in Customer Relationship management (CRM) platforms such as Dynamics 365, Salesforce or similar systems is preferred.

Core Responsibilities

• Evaluate business processes anticipating requirements, uncovering areas for improvement, and eliciting requirements for change.
• Understand the core concepts of Customer Relationship Management (CRM) including lifecycle management, lead and opportunity management, case management, customer service processes, and data management.
• Conducts data gathering and analysis to develop business requirements and assist in identifying business priorities and recommended timelines.
• Prepare business cases which define potential benefits, options for achieving these benefits through development of new or changed processes, and associated business risks.
• Deliver precise functional specifications to include functional hierarchy, workflow, business rules, interface design and definitions, outstanding issues, data analysis, and data mapping to clients and development staff.
• Conduct gap analysis between application and stated customer requirements and collaborate with Architects and Developers to estimate project impact.
• Prepare effort estimation including researching and estimating costs of upgrades and relevance of vendor packages.
• Evaluate release notes for vendor products. Determine impact to current business processes and assist in the business process redesign and documentation as needed for enhancements and revised processes.
• Translate business requirements into functional requirements in a clear manner that is comprehensible to developers, project team and business owner(s).
• Participate in technical design of solutions with programmers, solution architects, and other team members.
• Analyze and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.
• Develop and utilize standard templates to accurately and concisely write requirements specifications.
• Create process models, specifications, diagrams, and charts to provide direction to developers and/or the project team.
• Triage and analyze incidents and problems. Provide clear analysis results including business impact.
• On-Call and/or after-hours work required.

Skills Qualifications

Required:

• Experience working with IT development staff on complex projects
• Strong technical background
• Strong data analysis and presentation skills
• Ability to work collaboratively within a team environment to support deadlines
• Ability to handle multiple tasks concurrently
• Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development
• Exceptional analytical and conceptual thinking skills
• Ability to influence stakeholders and work closely with them to determine acceptable solutions
• Excellent documentation skills
• Excellent oral and written communication skill
• Experience creating detailed reports and giving presentations
• Excellent planning, organizational, and time management skills
• Ability to create systematic and consistent requirements specifications in both technical and user-friendly language
• Exceptional analytical and statistical skills with the ability to apply them to systems issues and products as required
• Experience in in Agile, Waterfall, and Hybrid environments
• Effectively participates in teams and moves the team toward completion of goals
• Ability to effectively resolve conflicts

Preferred:

• Experience with Dynamics 365 CRM

Education

Required:

• BS or BA with emphasis in computer science, information systems or business administration
• 5-7 or more years related work experience

Preferred:

• Certification of Competency in Business Analysis (CCBA) and/or Certified Business Analysis professions (CBAP) preferred

System/Technical Knowledge:

• Technical understanding of the Customer Relationship Management (CRM) system.
• Understanding of CRM data model, entities, relationships, business rules, workflows, and security roles.
• Experience with Azure DevOps(ADO) or Jira for managing user stories, acceptance criteria and backlog prioritization.
• Competency in Microsoft applications including Visio, Word, PowerPoint and Outlook. Advanced skill in Excel including formulas, pivot tables, vlookup, and macros.

Physical Demands

Must be able to remain in a stationary position for a majority of the workday.

Authorization to work in the US is required.

This position is not eligible for visa sponsorship.