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Automation and Controls Engineer
CDM Smith
Chicago, IL
CDM Smith is seeking a Automation and Controls Engineer to join a great team of motivated Automation professionals in Chicago, Illinois! You will be responsible for designing and…
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Bridge Engineer 6
CDM Smith
Charlotte, NC
Expert Knowledge of computer assisted design and drafting (CADD) 3D and 4D software and practices. Expert Knowledge of engineer principles of design. Expert Knowledge of Microsoft business…
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Mechanical Engineer
ROI Agency
Remote, United States
- $120,000 to $170,000 USD / year
Seeking an experienced Mechanical Engineer with 5-10 years of experience designing and leading mission critical mechanical systems for data centers and other high-availability facilities.…
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Mechanical Engineer
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Remote, United States
- $120,000 to $170,000 USD / year
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Mechanical Engineer
ROI Agency
Remote, United States
- $120,000 to $170,000 USD / year
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Mechanical Engineer
ROI Agency
Remote, United States
- $120,000 to $170,000 USD / year
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Mechanical Engineer
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Mechanical Engineer
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Mechanical Engineer
ROI Agency
Remote, United States
- $120,000 to $170,000 USD / year
Seeking an experienced Mechanical Engineer with 5-10 years of experience designing and leading mission critical mechanical systems for data centers and other high-availability facilities.…
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Mechanical Engineer
ROI Agency
Remote, United States
- $120,000 to $170,000 USD / year
Seeking an experienced Mechanical Engineer with 5-10 years of experience designing and leading mission critical mechanical systems for data centers and other high-availability facilities.…
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Mechanical Engineer
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Remote, United States
- $120,000 to $170,000 USD / year
Seeking an experienced Mechanical Engineer with 5-10 years of experience designing and leading mission critical mechanical systems for data centers and other high-availability facilities.…
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Mechanical Engineer
ROI Agency
Remote, United States
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Seeking an experienced Mechanical Engineer with 5-10 years of experience designing and leading mission critical mechanical systems for data centers and other high-availability facilities.…
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Mechanical Engineer
ROI Agency
Remote, United States
- $120,000 to $170,000 USD / year
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Mechanical Engineer
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Remote, United States
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Seeking an experienced Mechanical Engineer with 5-10 years of experience designing and leading mission critical mechanical systems for data centers and other high-availability facilities.…
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Mechanical Engineer
ROI Agency
Remote, United States
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Seeking an experienced Mechanical Engineer with 5-10 years of experience designing and leading mission critical mechanical systems for data centers and other high-availability facilities.…
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Mechanical Engineer
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Mechanical Engineer
ROI Agency
Remote, United States
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Mechanical Engineer
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Remote, United States
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Mechanical Engineer
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Mechanical Engineer
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Remote, United States
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Mechanical Engineer
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Remote, United States
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Professional Engineer (PE) license required or strongly preferred

Knapp Inc

Logistics Operations Engineer

Elwood, IL, United States

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Job details

Posting language: English

Original job description

WHO WE ARE

KNAPP brings new technology to warehouse automation. The KNAPP Group is a global provider of intelligent automation solutions for intralogistics and manufacturing, specializing in the sectors healthcare, fashion/apparel, general retail, food retail, industry and service. We live and breathe automation. We – more than 8,000 employees of the KNAPP Group in over 60 locations worldwide, shaping the future-oriented industry of intralogistics are dedicated to making complexity simple. One of the KNAPP’s primary goals is to use continuous innovation to drive warehouse automation forward, always with the specific needs of the customers in mind. KNAPP Group’s unrelenting development activity is evident in everything from automated order picking systems and continuing refinement of container handling technology to its state-of-the-art, industry leading software solutions.

WHAT YOU GET TO DO

The Logistics Operations Engineer (LOE) provides software-focused operational support to keep the Customer’s automated warehouse stable and running. The LOE monitors and troubleshoots KiSoft production environments, triages software incidents, restores service where possible through operational actions, and coordinates resolution by guiding on-site resources (e.g., RMTs) and escalating to the Service Desk when additional support is required.

Essential Functions and Responsibilities:

To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Monitor and support the KiSoft ONE & KiSoft SRC software products to maintain stable warehouse operations.
Respond to and triage software incidents; take appropriate operational actions within scope to restore service.
Coordinate with on-site resources and support teams, escalate as needed to resolve issues and minimize downtime.
Communicate system status and incident updates to relevant stakeholders and provide effective shift handover information.
Maintain accurate support documentation and tickets, including Problem Management tickets for recurring issues.
Prepare and provide internal reports as required.

WHAT YOU HAVE

Bachelor’s degree in computer science, Software Engineering, Information Systems, Computer Engineering, or a related field; equivalent relevant education or experience will also be considered.
Strong incident communication, documentation, and cross-team coordination skills (control-room style support).
Technical knowledge in Linux, Windows 11, and Linux Server.
Technical knowledge in Oracle databases, PL/SQL, Java and/or C++.
General understanding of automated warehouse equipment concepts to support communication/troubleshooting.
Ability to work independently and in a team.
Basic understanding of software development concepts.
Ability to work under pressure.

Working Conditions and Environment:

Authorization to work in the U.S.
Passport or ability to obtain passport
Professional office etiquette is required at all times
Travel required 15%
Overtime as required by work
Physical requirements: sitting for long periods of time, standing, walking, climbing a ladder, speaking, visual acuity, finger dexterity, listening, reaching at arm’s length, and lifting up to 30 pounds

WHAT YOU WILL GET

Industry competitive compensation
Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!
401k with a very generous employer match and no vesting!
Paid Vacation & Holidays
Profit Sharing
Paid Parental Leave
Subsidized Daycare
Tuition Reimbursement
Pet Insurance

KNAPP is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran, disability status or any other basis protected by law. Due to the safety-sensitive nature of this position, strict adherence to KNAPP’s drug-free workplace policy is required. All candidates will be subject to drug-screening in accordance with the policy and will be expected to remain drug-free during their employment. There will be no exception if recreational or medical use of marijuana is permitted in the location of employment and/or residence or if use of marijuana is only during “off-hours.”

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Jobs in the United States