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TC
Multi-Site Maintenance Supervisor - Fountain Village, Westwynd, & Promenade
Thrive Communities
Vancouver, WA
- $36 to $38 USD / hour
Must have basic computer skills with the ability to input data and notes in English into software programs
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Assistant Store Manager
AT&T Mobility Services LLC
Remote, United States
…knowledge and leadership abilities, you’ll help oversee store operations, manage and develop a team and ensure AT&T customers experience our best-in-class services, entertainment and…
Added just now
Assistant Store Manager
AT&T Mobility Services LLC
Remote, United States
…knowledge and leadership abilities, you’ll help oversee store operations, manage and develop a team and ensure AT&T customers experience our best-in-class services, entertainment and…
Added 1 min ago
Sr. Consultant, Front Office Support
Northern Trust Investments Inc
Tempe, AZ · Chicago, IL
Northern Trust Asset Management is a global, multi‑asset investment manager supporting institutional and personal clients worldwide. The Front Office Support (FOS) team provides critical,…
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Assistant Manager I
Family Dollar
Bristol, PA
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
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Assistant Manager I
Family Dollar
Aulander, NC
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
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Assistant Manager II
Family Dollar
Tampa, FL
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
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Assistant Manager I
Family Dollar
Highland, CA
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
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Assistant Manager I
Family Dollar
Erie, PA
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
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Assistant Manager I
Family Dollar
Cleveland, OH
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
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Assistant Manager I
Family Dollar
Mesa, AZ
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
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Assistant Manager I
Family Dollar
Catlettsburg, KY
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
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Assistant Manager I
Family Dollar
Pensacola, FL
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
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Assistant Manager I
Family Dollar
Corpus Christi, TX
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 3 mins ago
EH
Community Manager II Night Manager - Orchard Maples, Vacaville CA
Eden Housing
Vacaville, CA
- $25.02 to $29.36 USD / hour
Under the direction of the Property Supervisor, the Community Manager II is responsible for the overall operation of the property, and the day-to-day implementation of those policies,…
Added 3 mins ago
EH
Community Manager II - Rivertown Place & West Rivertown, Antioch CA
Eden Housing
Antioch, CA
- $28.87 to $33.68 USD / hour
Under the direction of the Property Supervisor, the Community Manager II is responsible for the overall operation of the property, and the day-to-day implementation of those policies,…
Added 3 mins ago
Assistant Manager II
Family Dollar
Sumrall, MS
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
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Assistant Manager I
Family Dollar
Park City, IL
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
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Assistant Manager I
Family Dollar
Chicago, IL
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
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Assistant Manager I
Family Dollar
Houston, TX
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
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Assistant Manager I
Family Dollar
Houston, TX
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
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Assistant Manager I
Family Dollar
Harleton, TX
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
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Assistant Manager I
Family Dollar
Lubbock, TX
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
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Regional Clinical Manager (Nurse Practitioner or Physician Assistant))
PM Pediatrics of Virginia, LLC
TX
The Regional Clinical Manager is a leadership role reporting to the Regional Operations Director. The primary responsibility is to ensure providers are well-oriented to PM Pediatric Care’s…
Added 3 mins ago
WV
Veterinary Hospital Manager
Western Veterinary Partners
Nokomis, FL
- $55,000 to $65,000 USD / year
Laurel Road Veterinary Clinic is seeking a Veterinary Hospital Manager who combines strong operational leadership with a passion for mentorship, teamwork, and high-quality patient care.…

KMC

Quality Assurance Specialist

Lake Forest, CA, United States

$34 to $36 USD / hour

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Job details

Pay: $34 to $36 USD / hour
Posting language: English
Posted: Nov 12, 2026

Original job description

Kawasaki Motors Retail Finance is seeking a detail-oriented and compliance driven Quality Assurance (QA) Analyst to join our dynamic and growing team. As part of our startup captive finance company specializing in installment loans for the powersports industry, the QA Analyst will play a vital role in ensuring operational excellence and regulatory compliance across all facets of the loan lifecycle including credit, underwriting, funding, and servicing. This role requires a strong understanding of financial services operations, particularly in regulatory environments, and a passion for identifying and resolving quality and compliance gaps. The QA Analyst will be responsible for monitoring and evaluating loan files, system entries, and customer communications, as well as facilitating QA training and reporting to senior leadership. This position will report to the Sr. Group Manager, Servicing Operations.

Key Responsibilities:

Conduct quality control reviews on all loan files, including approved, declined, and withdrawn applications, to ensure adherence to internal standards and regulatory requirements.
Conduct monitoring and audits of customer interactions, including contracts, calls, correspondence, SCRA compliance, credit reporting, GAP cancellations, and collection activities, across credit, collections, servicing, and funding departments to evaluate compliance and service quality.
Evaluate call recordings to ensure customer verification, FDCPA compliance, appropriate use of Mini Miranda disclosures, and adherence to company communication standards.
Review loan documentation and system entries for accuracy, completeness, and consistency with internal processes, policies and procedures.
Perform random audits on transactional activities including due date changes, address updates, hardship requests, SCRA documentation, payment processing, title release processing, and more.
Proactively identify process inefficiencies, documentation inaccuracies, and compliance issues across departments; communicate findings to leadership with detailed recommendations for resolution. Partner with department heads to develop, implement, and monitor corrective action plans, ensuring timely remediation and long-term effectiveness.
Prepare and deliver QA reports on a quarterly basis (or as needed), highlighting audit results, trends, root causes, and training needs.
Assist with onboarding and QA training for new staff, ensuring consistent understanding of quality standards, compliance protocols, and performance expectations.
Support internal and external audits by retrieving documentation and coordinating with internal and external departments. Serve as a liaison with internal audit, compliance, and legal teams to ensure alignment with regulatory requirements at both the state and federal levels.
Recommend updates to policies and procedures based on QA findings and evolving regulatory guidelines.
Actively participate in continuous improvement efforts to enhance customer experience, mitigate risk and increase operational efficiency.
Work closely with other internal departments. Contribute to team success by participating in special projects, process enhancements, other duties as assigned, and brainstorming sessions aimed at improving customer experience and operational efficiency. Embrace the pace and flexibility of a startup environment, continuously seeking ways to evolve with the business and better serve our customers and Dealers.

Qualifications:

3+ years of experience in quality assurance, compliance, or auditing within financial services, banking, lending, or captive finance preferably within the automotive or powersports industry.
Strong knowledge of federal and state regulatory requirements, including but not limited to FDCPA, SCRA, ECOA, GLBA, TILA.ECOA, FCRA, CCPA, AML, Regulation B, Regulation and other consumer lending laws applicable to installment loans.
Hands-on experience with financial platforms, such as Loan Origination Systems (LOS), Loan Management Systems (LMS), familiarity with workflow tools and digital document management systems.
Proven ability to evaluate loan documentation and system records for completeness, accuracy, and compliance with internal policies and external regulations.
Skilled in call monitoring and quality scoring methodologies; understands soft skills assessment, customer verification processes, Mini Miranda requirements, and FDCPA compliance in call reviews.
Familiarity with QA tools and call recording systems such as Cisco, Five9, NICE, LiveVox, or similar telephony platforms.
Experience developing and delivering QA scorecards, audit checklists, performance metrics, and root cause analysis reports.
Strong analytical thinking and critical reasoning skills able to uncover systemic issues, identify process gaps, and contribute to corrective action planning.
Excellent verbal and written communication skills with the ability to craft detailed reports, present findings to leadership.
Demonstrated ability to collaborate across departments including Credit, Collections, Servicing, Funding and Compliance.
High level of attention to detail and organizational skills, with the ability to handle multiple priorities and deliver results in a fast-paced, deadline-driven environment.
Proactive and solution-oriented, with the flexibility and initiative to thrive in a startup culture where processes are continuously evolving.
Experience in supporting or leading QA training and onboarding programs for new staff and in aligning teams with compliance standards and quality expectations.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook); strong documentation and recordkeeping skills are a must.
Ability to work on-site at our Foothill Ranch, CA office, with a collaborative, team-oriented mindset.

Profile Differentiators:

Demonstrates a comprehensive understanding of federal and multi-state regulatory requirements, including FDCPA, SCRA, TILA, ECOA, FCRA, GLBA, AML, Regulation B, and CCPA, with proven experience applying these regulations in a high-compliance lending environment spanning all 50 states.
Brings direct experience working with Loan Origination Systems (LOS), Loan Management Systems (LMS), and digital document workflows in a fast-paced consumer finance environment, particularly within powersports or auto finance sectors.
Skilled in building and executing quality monitoring programs, including call reviews, QA scorecards, compliance checklists, and root cause analyses using platforms like Cisco, Five9, NICE, and LiveVox, ensuring both regulatory compliance and customer service excellence.
Known for successfully partnering across key departments, including Credit, Collections, Funding, Servicing, and Compliance, to identify process gaps, improve QA protocols, and implement corrective actions that directly impact operational performance and risk mitigation.
Thrives in evolving, high-growth environments with a strong "builder" mindset, proactively driving process improvements and QA scalability while maintaining sharp attention to detail and juggling competing priorities under pressure.

Salary:

$34-$36/hr.

To support your health and wellness goals, Kawasaki provides a comprehensive benefits program dedicated to the well-being of our employees and their families.

What We Offer:

Competitive salary based on experience
Medical, Dental, Vision and Pet insurance
401(k) match
Life and Disability benefits
Generous PTO policy
Up to 12 paid company holidays
Employee discounts on Kawasaki products
Onsite fitness center
Kawasaki Kafé

Equal Opportunity: KMRF is an Equal Opportunity Employer; employment with KMRF is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.

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Jobs in the United States