Aging & Disability Resource Specialist

Basic Job Purpose/Function Senior Services-Aging & Disability Resource Specialist-White Salmon WA -Non-Exempt -Full Time-40/hr week. Grade 37, Steps 1-5, $23.29-$26.20/hr. DOQ. First Review 11/13/2026, Open Until Filled Provides accurate and relevant information and education on supports and resources available to older adults, adults with disabilities and family caregivers, and assistance to access them. Connects individuals and families to community resources which maximize their independence and quality of life at home and in the community. Conducts program and service eligibility screening of older adults, adults with disabilities and family caregivers.Essential Job Duties

• Provides information by phone, email, mail, and in-person to the general public, healthcare providers and community-based organizations on programs and resources for older adults, adults with disabilities and family caregivers.
• Coordinates and performs information delivery to seniors; accesses information on the Internet; establishes and maintains communication with local resources; researches, maintains and updates a file of resources available. Refers clients to case management if necessary; makes referrals to outside agencies and follows up to assure client needs are met.
• Assists clients by completing a variety of forms, locating needed services and making appointments. Conducts screening, evaluation, and some eligibility determination for appropriate programs. Records all information, assistance and referrals following agency guidelines.
• Assists individuals to complete various applications for services and/or benefits (i.e. Medicaid Long-Term Care, Supplemental Nutrition Assistance Program, Medicare Part D)
• Assist clients with enrollment in Medicare Part D, Medicare Low Income Subsidy and/or Medicare Savings Programs; and to encourage Medicare beneficiaries to access Medicare disease prevention and wellness benefits.
• Develops and maintains systems and records that provide for the proper evaluation, control and documentation of assigned operations. Maintains statistical data required to prepare program reports; generates reports as needed. Completes documentation according to agency guidelines.
• Utilizes computerized databases to provide information, assistance, and referral services and to document application, eligibility and authorization.
• Provides in-service educational presentations to community partners; sometimes outside normal work hours.
• Confers with community partners to assure coordination of care for clients.
• Maintains Community Resource Database according to Agency guidelines.
• Disseminates information about Senior Services programs and services for Seniors with a primary focus on the target population of those who are over 60, disabled, and low income.
• Provides program publicity through written materials, newsletters, public presentations, etc.
• Participates in community group meetings in order to provide information and resources regarding services provided by the Senior Services Department.
• Provide client advocacy to help a person receive, retain, or establish eligibility for services.
• Clarify communications between inquirers and services providers for client advocacy.
• Provides assistance with accessing appropriate caregiver services such as Respite, support groups, information and education services, and referral to other resources.
• Conduct ongoing research of available and/or new services, materials, and/or programs that meet the needs of the target population.
• Refer adults in need of Adult Protective Services (APS) directly to the APS program for APS investigation.
• Provide other related duties as assigned.
• Provides fill-in or back up support for other Department programs as needed to meet client essential needs.

Requirements/Minimum Qualifications

• Ability to research and propose solutions to a variety of problems presented by clients.
• Ability to document services, review and write on paper forms.
• Ability to interview clients and others in person and over the telephone to elicit information and obtain client information.
• Ability to de-escalate and provide crisis support to callers.
• Knowledge of community resources for older adults, adults with disabilities and caregivers.
• Ability to work effectively as a team member with a wide range of diverse staff and community members and to establish and maintain effective working relationships.
• Ability to communicate verbally in the English language in face-to-face one-on-one settings, in group settings, by personal computer, or using a telephone.
• Ability to communicate effectively with clients using translator or relay services.
• Ability to produce written documents with clearly organized thoughts using proper English sentence construction, punctuation, and grammar.
• Computer and software skills including Word, Excel and database systems; ability to operate general office equipment; work at a desk using phone and computer for up to eight hours a day.
• Ability to travel to community events and agencies.
• Complete annual continuing education courses as directed to keep abreast of updates, changes, and key areas of support.
• Knowledge of principles, practices, and techniques and related tools/equipment to accomplish the basic function of this position, including any safety and/or legal requirements. This may, but not necessarily, include specialized skills.
• Any equivalent combination of education and experience that provides the applicant with the required knowledge, skills, and abilities to perform this job. A typical way to obtain the knowledge and abilities would be:

A Bachelor's degree in a relevant field and two years direct experience in providing human services, or at least two years of college coursework in a relevant field and four years experience in providing human services. Licenses, Certificates and Other Requirements

• Valid state driver's license in state of residence.
• Individuals who must satisfy background checks requirements under chapters 388-71, 388-101, 388-106, 388-76, 388-78A, 388-97, 388-825, 388-115, and 388-107 WAC

Benefits

Klickitat County offers a generous benefit package which includes: Vacation, sick and paid holiday leave along with medical, dental, vision and life and LTD insurance and substantial County contributions towards premiums and a retirement package through the Washington State Department of Retirement System. Additionally, employees are offered a flexible spending account, two Deferred Compensation programs, voluntary life and LTD insurance, AFLAC coverage and a variety of on-going training programs.

To learn more details, visit our http://www.klickitatcounty.org/610/Benefits