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Added 3 mins ago
KC
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- $78,200 to $132,900 USD / year
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KLA Corporation

Customer Engagement Applications Engineer

Chandler, AZ, United States

$78,200 to $132,900 USD / year

Apply on kla.wd1.myworkdayjobs.com About employer

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Job details

Pay: $78,200 to $132,900 USD / year
Posting language: English
Posted: Nov 11, 2026

Original job description

To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale - faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.

Group/Division The Semiconductor Products and Customers (Semi PC) business unit designs, builds and sells KLA’s product portfolio to help chip manufacturers meet high-quality standards for technologies like AI, data centers, automotive and electronic devices. Our inspection, metrology, and analytics systems detect and monitor defects across logic and memory chips, specialty semiconductors, wafers, reticles, advanced packaging, process equipment and materials. We also develop technologies for specialty processes, IC substrates, and PCB manufacturing, including etch and deposition, component inspection, and imaging and analytics. The Customer Engagement (CE) division is a field-based group of technical experts who partner closely with customers to provide a comprehensive portfolio of KLA products that support yield improvement from R&D through high-volume production. The team helps align KLA’s solutions with customer needs, supports product performance, identifies new opportunities and gathers insights to guide future innovation - all while maintaining a high level of customer satisfaction.

What You'll Do In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.

Join KLA’s Electron Beam Division, a leader in advanced e-beam review and inspection tools for semiconductor manufacturing. Our mission is to serve as the “eyes” of KLA’s product line, delivering high-resolution defect data that helps customers identify and correct process issues quickly and accurately. As an Applications Engineer, you’ll work closely with customers and multi-functional teams to maintain and optimize eBeam tools, develop innovative applications, and drive improvements for next-generation products. This role combines technical expertise with customer engagement, ensuring our tools deliver maximum value in advanced semiconductor fabs.

Key Responsibilities:

Support, maintain, and troubleshoot eBeam tools in customer environments
Diagnose tool issues, identify corrective actions, and ensure optimal tool performance
Work closely with service and engineering teams to resolve hardware/software issues
Develop applications and Best Known Methods (BKMs) to solve complex customer challenges and improve tool capability
Create use cases, scope new features, identify issues, and drive bug fixes
Maintain strategic customer relationships and assist sales teams with technical assessments
Develop and document training materials, and provide technical training
Collaborate with customers and internal teams to define requirements for future products

Qualifications

MS or Ph.D. or equivalent experience in Physics, Chemistry, Engineering, Optics, Material Science, or related field
Experience in semiconductor fabrication or equivalent educational experience
Minimum 2 years of hands-on SEM review, SEM inspection, or TEM/FIB experience
Strong knowledge of semiconductor process flows and defect types
Understanding of electron optics and how electrons interact with a sample to produce SE, BSE, and VC signals
Experience in system-level troubleshooting, diagnostics, and reporting
Cleanroom experience and semiconductor device characterization
Familiarity with computer operating systems, networking, and analysis tools

Preferred Skills:

Strong customer focus and ability to build collaborative relationships
Motivation to innovate and proactively deliver exceptional customer outcomes
Proven technical leadership and problem-solving skills
Experience with Advanced Packaging, Wafer Level Packaging, or C4.
Excellent communication, teamwork, and project management skills
Ability to present technical content to diverse audiences
Data analysis tools (Excel, JMP, Minitab, Igor, Origin, ImageJ, etc.)
Programming (Matlab, LabVIEW, Python, etc.)

Minimum Qualifications BS with 2+ years industry experience, MS with relevant experience

About KLA We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us.

Total Rewards Base Pay Range: $78,200.00 - $132,900.00 Annually Primary Location: USA-AZ-Chandler-KLA

KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

Use of AI Statement At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews - whether virtual or in person - is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.

Equal Opportunity Statement KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at talent.acquisition@kla.com or at +1-408-352-2808 to request accommodation.

For additional information, view the US Know Your Rights poster on the U.S. Equal Employment Opportunity Commission website.

Apply on kla.wd1.myworkdayjobs.com About employer

More about this job

Skills

Inspection
Troubleshoot
Customer relations
Sales
Provide technical training
SEM
Troubleshooting
Reporting
Computer operating systems
Leadership
Problem solving
Packaging
Communication skills
Teamwork
Project management
Data analysis
Microsoft Excel
Minitab
ImageJ
LabVIEW
Python

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Work requirements

Jobs in the United States