Jobs in the United States

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Kioxia

Sr Customer Support Engineer - 2293

Round Rock, TX, United States

Additional Information Req#2293; #LI-CB1; The expected salary for this position is $115,470.00 - $192,440.00

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Job details

Pay: Additional Information Req#2293; #LI-CB1; The expected salary for this position is $115,470.00 - $192,440.00
Experience: The candidate must be familiar with enterprise SSD technologies and have at least 5 years of experience in the technical industry
Posting language: English
Posted: Nov 12, 2026

Original job description

Company Description KIOXIA America, Inc. is the U.S.-based subsidiary of KIOXIA Corporation, a leading worldwide supplier of flash memory and solid state drives (SSDs). From the invention of flash memory to today’s breakthrough BiCS FLASH™ 3D flash memory technology, KIOXIA continues to pioneer innovative memory, SSD and software solutions that enrich people's lives and expand society's horizons. The company's innovative BiCS FLASH™ 3D flash memory technology is shaping the future of storage in high-density applications, including advanced smartphones, PCs, SSDs, automotive, and data centers.

Job Description

KIOXIA America, Inc. is currently looking for a Customer Support Engineer to support one of our OEM Global Accounts in Round Rock, TX. This engineer will work with the US and Japan based teams in the qualification of KIOXIA Enterprise SSD products and support related sustaining activities. Our ideal candidate should have extensive technical expertise in multi-cultural, inter disciplinary environments where teamwork, communication and customer interaction skills are mandatory. Project management and interpersonal skills are key to successfully complete qualification activities of KIOXIA Storage Products.

Responsibilities

Engage/interact with our OEM customer’s engineers from multiple disciplines and serve as the first point of contact through all stages of product qualification and sustaining support activities
Build and maintain active Action Items lists during the qualification process to enable synchronous communications with our Marketing, Sales, Engineering and Product Planning Teams
Assist in authoring technical documents and delivering them to our OEM customers and internal engineering teams
Work with our customers and Japanese-based teams to develop joint qualification plans, determine required equipment and develop schedules to meet our customer's requirements
Assign tasks and priorities to test team members, track progress, and resolve issues/questions encountered during test plan execution
Generate reports and provide timely updates to both our customers and internal support teams
In some situations, able to jump in and help support SSD bench level testing activities in our Product Test and Qualification Engineering lab
Maintain and manage test setups and execute test plans for our Tier 1 customer servers and storage platforms.
Engage with internal resources to meet requirements and develop schedules that meet the customer's expectations.
Perform first-level failure analysis on SSD drives that fail during qualification and drives returned for urgent field issues.
Diagnose, debug and document testing issues to facilitate solutions and closure of issues with the customer and design teams.
Track Failure Analysis activity to closure, including generating reports and providing timely updates to both internal and external support teams
Support after-hour meetings with international teams on a regular basis
Perform other duties related to the support of our other OEM customers

Qualifications

The candidate must be familiar with enterprise SSD technologies and have at least 5 years of experience in the technical industry
Working knowledge of SAS/SATA/NVMe Interfaces and a well-rounded understanding of server/storage architecture, operating systems and RAID file systems
Proficiency in working with Enterprise Server and Storage platforms
Located in Austin, TX area, to provide real-time on-site customer support to facilitate low latency turnaround for all active issues
The candidate must have excellent communication skills for internal and external communications necessary to support a large OEM Customer
Strong project management as well as organizational and interpersonal skills are essential
B.S. Degree (or equivalent) in Engineering or equivalent combination of professional experience.

Preferred Qualifications

Experience in using SAS/SATA/NVMe Analyzers to debug interface related issues is a plus

Additional Information Req#2293; #LI-CB1; The expected salary for this position is $115,470.00 - $192,440.00

At KIOXIA, we value the following:

Investment in you
Offering opportunities for career growth and personal development training
Open-minded management
Empowering employees by listening and responding to ideas, issues, and approaches
Flexible work-life balance
Offering a generous PTO allotment, holiday shutdown, and flexible work options
Variety of cultures, perspectives, backgrounds and experiences of all our team members
Through our opportunity, belonging and respect initiatives, our focus is to strengthen our company culture to create an environment of belonging for all
Benefits for our team members
Excellent medical and non-medical benefits, 401(k) matching, pet insurance

KIOXIA America, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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Jobs in the United States