Jobs in the United States

25+ jobs

Save this search

Added 1 min ago
NP
Weekend Merchandise Controller
NBC Philadelphia Merchants
Philadelphia, PA
- $20.95 to $28.25 USD / hour
…embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores - TJ Maxx,…
Added 1 min ago
Senior Field Technical Specialist
Go RH
Indianapolis, IN
…leadership, customer relationship management, and training program…
Added 2 mins ago
Executive Assistant - #002234
Western Carolina University
NC
WCU offers an abundance of training and development programs, certifications, workshops and conferences – many of which are offered free of charge.
Added 2 mins ago
M
Development Program Management Associate I - Vehicles
Mattel
El Segundo, CA
- $71,000 to $82,000 USD / year
Mattel is seeking a Development Program Management Associate I to join our Product Development team at our campus in El Segundo, CA. You will help manage projects from concept through…
Added 3 mins ago
Production Associate I
GE HEALTHCARE
Salt Lake City, UT
The production associate may have responsibilities including manufacturing, assembly, cleaning, packaging, and shipping of products. This is a team line environment where one operator…
Added 3 mins ago
MH
Patient Accounts Specialist II - Physicians Billing
MedStar Health
MD
- $20.98 to $37.36 USD / hour
…timely manner. Assists in evaluation of A/R and participate in development of collection strategies to decrease outstanding…
Added 4 mins ago
Accessory Packing Supervisor
Marsh Furniture Company
High Point, NC
Assist with staffing, performance management, scheduling, and employee development activities.
Added 4 mins ago
CC
Assistant General Manager | Aloft - Element, Seattle Redmond
CSM Corporation
Redmond, WA
- $90,000 to $100,000 USD / year
Responsible for assisting with the ongoing training and development of hotel associates and maintaining all necessary training records.
Added 4 mins ago
IG
Associate Director, Global Sales Support
Informa Group Plc.
Philadelphia, PA
- $100,000 to $120,000 USD / year
…ownership of global sales support services across all regions. As Associate Director, Global Sales Support, you will be accountable for building a consistent, efficient, and well-controlled…
Added 5 mins ago
MS
Timberlands FTS Technical Support Analyst II - Atlanta, GA
Military Spouse Jobs & VetJobs
United States
- $82,500 to $123,800 USD / year
Added 5 mins ago
LS
LPN The Residence at Ferry Park
LCB Senior Living
Rocky Hill, CT
- $33.25 to $35.75 USD / hour
The essential duties and responsibilities described below are representative of those an associate encounters while performing the basic functions of this position. While every effort has…
Added 6 mins ago
Associate Placement Specialist
Marsh USA LLC
NY
Marsh is seeking candidates for our International Associate Casualty Placement Specialist position based in one our office listed. This is a hybrid role and will be in the office 3x per…
Added 7 mins ago
Sr. Technical Designer - Soft Dressing
Corporate J. Crew Group, LLC
NY
We’re looking for an experienced technical designer to own the technical development of our Women’s soft dressing product and uphold the brand’s standards for fit, construction, and…
Added 8 mins ago
Assistant Professor of Psychological Science: Clinical Psychologist
University Of Vermont
Burlington, VT
Collaborating with Department of Psychological Science faculty and staff in departmental governance, program development, scholarship, and service;
Added 8 mins ago
Tech-Refrig-AshUnion 3rd Shift
OSI
Chicago, IL
…educational assistance with opportunities for professional development. For complete details about the full benefit offerings, please request a copy of the collective bargaining…
Added 8 mins ago
Tech-Refrig-AshUnion 2nd Shift
OSI
Chicago, IL
…educational assistance with opportunities for professional development. For complete details about the full benefit offerings, please request a copy of the collective bargaining…
Added 9 mins ago
Process Operator - Level 2
Swagelok Company
Highland Heights
At this level the associate has demonstrated proficiency at work with limited help while maintaining performance objectives on standard work processes. This includes recognition of routine…
Added 9 mins ago
Process Operator - Level 2
Swagelok Company
Highland Heights
At this level the associate has demonstrated proficiency at work with limited help while maintaining performance objectives on standard work processes. This includes recognition of routine…
Added 9 mins ago
Process Operator - Level 2
Swagelok Company
Highland Heights
At this level the associate has demonstrated proficiency at work with limited help while maintaining performance objectives on standard work processes. This includes recognition of routine…
Added 9 mins ago
Process Operator - Level 2
Swagelok Company
Highland Heights
At this level the associate has demonstrated proficiency at work with limited help while maintaining performance objectives on standard work processes. This includes recognition of routine…
Added 9 mins ago
Process Operator - Level 2
Swagelok Company
Highland Heights
At this level the associate has demonstrated proficiency at work with limited help while maintaining performance objectives on standard work processes. This includes recognition of routine…
Added 9 mins ago
P
Kitting Associate
Precipart
Farmingdale, NY
- $19 to $21 USD / hour
Precipart, an Allyntra brand, located in Farmingdale, NY, is looking to hire a Kitting Associate to prepare prepares components, and supplies needed for assembly. In this role, you will use…
Added 10 mins ago
TP
Keyholder
The Paper Store
SOUTH WINDSOR, CT
- $17 to $19 USD / hour
…service approach. Key Holders are responsible for all Sales Associate responsibilities. Responsibilities also include providing the team with continuous coaching to improve sales and…
Added 10 mins ago
Seasonal Sales Associate
The Paper Store
ROCHESTER, NH
Maintain awareness of all current promotions and process them correctly at the Point of Sale
Added 11 mins ago
Production Supervisor
CTDI
Memphis, TN
Provide training, motivation, and support to employees regarding company and departmental procedures, development opportunities, and departmental processes.

Kinetic Infrastructure Group Website

Help Desk Operations Manager

Huntsville, AL, United States

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 9, 2026

Original job description

Kinetic Infrastructure Group – Help Desk Operations Manager

Compensation: Based on experience

Location: Huntsville, AL & Hartselle, AL (this role will be on-site and will work out of both offices)

We are proud to be an equal opportunity employer. Military veterans, transitioning service members, and military spouses are strongly encouraged to apply.

Kinetic Infrastructure Group (KIG) is a multi-entity organization providing infrastructure services across five business entities: Magnolia River Services (MRS), SGC Power Engineering, Surview Field Services (SFS), and Storti Quality Services (SQS). The IT department supports approximately 1,000 users across multiple office locations and a distributed field workforce.

KIG maintains ISO 27001 certification and operates in a Microsoft 365 environment with Fresh Service as its IT Service Management (ITSM) platform. The IT department has invested in an automation platform that handles ticket triage, SLA monitoring, asset management, and performance reporting - reducing manual workload and providing real-time operational visibility.

The Help Desk Operations Manager leads the daily operations of the IT help desk, ensuring timely and effective technical support for all employees. This role is responsible for ticket workflow management, SLA compliance, team scheduling, performance management, asset lifecycle coordination, and new hire onboarding readiness.

Duties and Responsibilities:

Conduct 1-on-1s, performance reviews, and career development discussions.
Lead hiring, disciplinary actions, and help desk team structure.
Establish and enforce standards for ticket quality, SLAs, documentation, and customer service.
Foster a culture of accountability, collaboration, and continuous improvement.
Manage help desk staffing, including business-hours coverage and on-call rotations.
Oversee ticket operations, ensuring timely response, resolution, workload balance, and escalation management.
Monitor and address ticket trends, bottlenecks, aging issues, and recurring problems.
Ensure tickets are properly categorized, documented, resolved, and confirmed with end users.
Produce and present operational metrics, SLA performance, and trend reports for IT leadership.
Manage the full ticket lifecycle from intake through customer satisfaction.
Coordinate onboarding and offboarding activities, including accounts, access, and hardware management.
Partner with the IT Inventory Specialist to maintain accurate asset and CMDB records.
Maintain the IT knowledge base and develop standard operating procedures.
Leverage reporting and automation tools to monitor performance and drive process improvements.
Identify opportunities to reduce ticket volume through training, self-service, automation, and user education.
Manage technical training and skill development for help desk staff.
Collaborate with Cyber Security, Infrastructure, HR, and business leaders on initiatives impacting end-user services.
Represent the help desk in IT planning, capacity management, and service improvement discussions.
Support IT aspects of acquisitions, divestitures, tenant migrations, and other organizational transitions.

Knowledge, Skills, and Abilities:

Demonstrated proficiency with ITSM platforms (Fresh Service, ServiceNow, Jira Service Management, or equivalent).
Strong understanding of ITIL fundamentals - incident management, request fulfillment, SLA management, and knowledge management.
Thorough understanding of SLA compliance and using ticket data to drive operational decisions.
Familiarity with endpoint management tools (Automox, CrowdStrike, or similar MDM/EDR platforms).
Proficiency with Microsoft 365 administration (Azure AD/Entra ID, Exchange Online, Teams, Intune).
Proficiency with Active Directory, group policy, and hybrid identity environments.
Excellent customer service skills.
Strong interpersonal and communication (oral and written) skills and ability to effectively communicate with teams across the entire organization.
Excellent leadership and decision-making skills
Proven ability to manage performance, have difficult conversations, and hold a team accountable to measurable standards
Ability to maintain confidentiality.
Ability to perform in a detail-oriented environment with a high level of accuracy.
Ability to organize, prioritize, and perform multiple work assignments simultaneously.

Education and Experience:

Associate's degree in Information Technology, Computer Science, Information Systems, or a related field plus a minimum of five (5) years of experience working in IT operations OR an equivalent combination of education and experience.
Demonstrated experience supervising a team.
Experience supporting a multi-entity or multi-site organization (500+ users).
Experience with IT asset lifecycle management - procurement, deployment, tracking, and disposal.
ITIL Foundation certification or equivalent is preferred
Experience with ISO 27001 or SOC 2 compliance requirements is preferred.
Exposure to automation and scripting (PowerShell, basic API integrations) is preferred.
CompTIA A+, Network+, or Security+ certification is preferred.

Additional:

Must possess a valid driver’s license and clean driving record.

Physical Demands:

Duties are performed in an office environment.

Must be able to remain in a stationary position at least 50% of the time.
The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
Constantly operates a computer and other office productivity machinery
The person in this position frequently communicates with co-workers and clients. Must be able to exchange accurate information.

Disclaimer:

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time
This description reflects management’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned
This job description is subject to change at any time.
Travel is expected to be about 20%.

Apply About employer

More about this job

Skills

Technical support
Microsoft 365
IT service management
Workflow
Regulatory compliance
Scheduling
Performance management
Documentation
Customer service
Collaboration
Process improvement
Leadership
Onboarding
Reporting
Cybersecurity
ServiceNow
Jira
ITIL
Mobile device management
Microsoft Azure
Microsoft Exchange
Microsoft Teams
Microsoft Active Directory
Communication skills
Decision making
Confidentiality
Computer technology
Computer science
Procurement
Microsoft PowerShell
A+
Network+
Security+
Valid driver's licence
Office equipment

Report this job