Jobs in the United States

25+ jobs

Save this search

Added 3 mins ago
X
Senior Software Engineer
Xplor
Remote, United States
- $150,000 to $170,000 USD / year
Experience with AWS serverless, container-based, and event-driven architecture, including Lambda, API Gateway, SQS, EventBridge, and ECS/Fargate with Docker, deployed through the Serverless…
Added 4 mins ago
QA Tester (Systems Modernization)
Revolutional, LLC
McLean, VA
Added 5 mins ago
A
Automation Engineer
Actalent
Reading, PA
- $90,000 to $100,000 USD / year
Added 8 mins ago
Head of Strategic Partnerships
VisualDx
Remote, United States
Own market development for VisualDx data-licensing, API, OEM, and MCP server offerings, with emphasis on partners seeking to embed trusted, physician-reviewed clinical and visual…
Added 9 mins ago
Lead Software Engineer - iOS Developer
JPMC page
New York, NY · NY
Added 9 mins ago
Lead Software Engineer - Senior Android Engineer
JPMC page
New York, NY · NY
Added 11 mins ago
Full Stack Software Engineer
Globus Medical Inc
Audubon, PA
Collaborate on API design, service contracts, and data flow between frontend and backend systems.
Added 12 mins ago
Sr MS Engineer
General Datatech, LP
Dallas, TX
Working knowledge of AWS (EC2, EBS, IAM, networking) and/or Azure, with the ability to automate cloud tasks through CLI or API.
Added 12 mins ago
Staff DevSecOps Engineer
Legion Intelligence
Remote, United States
Added 14 mins ago
PM
Web Application Developer
Paragon Micro Incorporated
Buffalo Grove, IL
- Up to $150,000 USD / year
Paragon Micro is looking for an experienced full-stack application developer to design, build, and maintain the applications that run our e-commerce and operations business. You will work…
Added 17 mins ago
Junior AI Engineer
AJAIA
Remote, United States
Some hands-on experience calling a large language model API (such as OpenAI, Anthropic, or Gemini) in a project.
Added 17 mins ago
AI Engineer
AJAIA
Remote, United States
Work across frontend implementation, backend logic, API design, and database operations.
Added 21 mins ago
UG
Advisory Services Consultant, Consultant Development Program - AI/ML Engineering Track - Multiple Locations
UnitedHealth Group
Eden Prairie, MN
- $72,800 to $130,000 USD / year
Develop and fine-tune LLM-based applications for client and internal use cases, including prompt engineering and API integration with commercial and open-source models (e.g., OpenAI,…
Added 27 mins ago
Senior Backend Developer
Global Dimensions, LLC
Washington, DC
Global Dimensions is currently seeking an experienced and highly skilled Senior Backend Developer to support mission-critical application development for an Intelligence Community (IC)…
Added 27 mins ago
AI Engineer
DeAngelis Diamond
Naples
Build AI powered tools and workflows using the Claude API, including custom agents, automation pipelines, and internal productivity apps.
Added 27 mins ago
Staff AI/ML Software Engineer – Navigation R&D
DePuy Synthes Products Inc. Legal Entity
Boston, MA · Warsaw, IN
Experience with production .NET (C#) API development
Added 30 mins ago
UG
Advisory Services Analyst, Consultant Development Program - AI/ML Engineering Track - Multiple Locations
UnitedHealth Group
Eden Prairie, MN
- $60,200 to $107,400 USD / year
…client and internal use cases, including prompt engineering and API integration with commercial models (e.g., OpenAI, Anthropic/Claude,…
Added 33 mins ago
T
Staff Software Engineer (Applied AI)
Traba
New York City, NY · San Francisco, CA
- $240,000 to $300,000 USD / year
- Voracious learner. You move easily from API design to deployment infrastructure.
Added 33 mins ago
T
Senior Software Engineer (Applied AI)
Traba
New York City, NY · San Francisco, CA
- $200,000 to $240,000 USD / year
- Voracious learner. You move easily between API design, UX, and deployment infrastructure.
Added 37 mins ago
Software Engineer, Security Focus
eVisit
Remote, United States
API and Real-Time Systems: Assess and secure real-time and API-driven features, including those built on Pusher and AnyCable, and RESTful APIs generally.
Added 37 mins ago
Enterprise Application Architect
eVisit
Remote, United States
Integration & Interoperability: Define API strategy, governance, and system integration patterns to ensure seamless interoperability.
Added 39 mins ago
Help Desk Operations Manager
Kinetic Infrastructure Group Website
Huntsville, AL
Exposure to automation and scripting (PowerShell, basic API integrations) is preferred.
Added 43 mins ago
Software Engineer [Multiple Positions Available]
JPMC page
Tampa, FL
…WebSphere, Tomcat, OAS, JBoss, and Glassfish; determining how API interactions are modeled, secured, versioned, and operated using SOAP, XML, and REST web services and service oriented…
Added 49 mins ago
IG
Remote Mainframe Developer
Insight Global
Remote, United States
- From $73 USD / hour
Participate in modernization initiatives such as service enablement, API exposure, and hybrid cloud integrations Collaborate with architects and senior SMEs on incremental modernization…
Added 52 mins ago
RU
Technical Program Manager
Randstad USA
Torrance, CA
- $70 to $80 USD / hour
.NET Core,Microsoft .NET,.NET,ASP.NET,AWS ECS,AWS EKS,Agile,EC2,AWS EC2,RDS,AWS RDS,S3,AWS experience,AWS,AWS Cloud,API Gateway,API integrations,integration architecture,API,Application…

Kinetic Infrastructure Group Website

Help Desk Operations Manager

Huntsville, AL, United States

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 9, 2026

Original job description

Kinetic Infrastructure Group – Help Desk Operations Manager

Compensation: Based on experience

Location: Huntsville, AL & Hartselle, AL (this role will be on-site and will work out of both offices)

We are proud to be an equal opportunity employer. Military veterans, transitioning service members, and military spouses are strongly encouraged to apply.

Kinetic Infrastructure Group (KIG) is a multi-entity organization providing infrastructure services across five business entities: Magnolia River Services (MRS), SGC Power Engineering, Surview Field Services (SFS), and Storti Quality Services (SQS). The IT department supports approximately 1,000 users across multiple office locations and a distributed field workforce.

KIG maintains ISO 27001 certification and operates in a Microsoft 365 environment with Fresh Service as its IT Service Management (ITSM) platform. The IT department has invested in an automation platform that handles ticket triage, SLA monitoring, asset management, and performance reporting - reducing manual workload and providing real-time operational visibility.

The Help Desk Operations Manager leads the daily operations of the IT help desk, ensuring timely and effective technical support for all employees. This role is responsible for ticket workflow management, SLA compliance, team scheduling, performance management, asset lifecycle coordination, and new hire onboarding readiness.

Duties and Responsibilities:

Conduct 1-on-1s, performance reviews, and career development discussions.
Lead hiring, disciplinary actions, and help desk team structure.
Establish and enforce standards for ticket quality, SLAs, documentation, and customer service.
Foster a culture of accountability, collaboration, and continuous improvement.
Manage help desk staffing, including business-hours coverage and on-call rotations.
Oversee ticket operations, ensuring timely response, resolution, workload balance, and escalation management.
Monitor and address ticket trends, bottlenecks, aging issues, and recurring problems.
Ensure tickets are properly categorized, documented, resolved, and confirmed with end users.
Produce and present operational metrics, SLA performance, and trend reports for IT leadership.
Manage the full ticket lifecycle from intake through customer satisfaction.
Coordinate onboarding and offboarding activities, including accounts, access, and hardware management.
Partner with the IT Inventory Specialist to maintain accurate asset and CMDB records.
Maintain the IT knowledge base and develop standard operating procedures.
Leverage reporting and automation tools to monitor performance and drive process improvements.
Identify opportunities to reduce ticket volume through training, self-service, automation, and user education.
Manage technical training and skill development for help desk staff.
Collaborate with Cyber Security, Infrastructure, HR, and business leaders on initiatives impacting end-user services.
Represent the help desk in IT planning, capacity management, and service improvement discussions.
Support IT aspects of acquisitions, divestitures, tenant migrations, and other organizational transitions.

Knowledge, Skills, and Abilities:

Demonstrated proficiency with ITSM platforms (Fresh Service, ServiceNow, Jira Service Management, or equivalent).
Strong understanding of ITIL fundamentals - incident management, request fulfillment, SLA management, and knowledge management.
Thorough understanding of SLA compliance and using ticket data to drive operational decisions.
Familiarity with endpoint management tools (Automox, CrowdStrike, or similar MDM/EDR platforms).
Proficiency with Microsoft 365 administration (Azure AD/Entra ID, Exchange Online, Teams, Intune).
Proficiency with Active Directory, group policy, and hybrid identity environments.
Excellent customer service skills.
Strong interpersonal and communication (oral and written) skills and ability to effectively communicate with teams across the entire organization.
Excellent leadership and decision-making skills
Proven ability to manage performance, have difficult conversations, and hold a team accountable to measurable standards
Ability to maintain confidentiality.
Ability to perform in a detail-oriented environment with a high level of accuracy.
Ability to organize, prioritize, and perform multiple work assignments simultaneously.

Education and Experience:

Associate's degree in Information Technology, Computer Science, Information Systems, or a related field plus a minimum of five (5) years of experience working in IT operations OR an equivalent combination of education and experience.
Demonstrated experience supervising a team.
Experience supporting a multi-entity or multi-site organization (500+ users).
Experience with IT asset lifecycle management - procurement, deployment, tracking, and disposal.
ITIL Foundation certification or equivalent is preferred
Experience with ISO 27001 or SOC 2 compliance requirements is preferred.
Exposure to automation and scripting (PowerShell, basic API integrations) is preferred.
CompTIA A+, Network+, or Security+ certification is preferred.

Additional:

Must possess a valid driver’s license and clean driving record.

Physical Demands:

Duties are performed in an office environment.

Must be able to remain in a stationary position at least 50% of the time.
The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
Constantly operates a computer and other office productivity machinery
The person in this position frequently communicates with co-workers and clients. Must be able to exchange accurate information.

Disclaimer:

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time
This description reflects management’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned
This job description is subject to change at any time.
Travel is expected to be about 20%.

Apply About employer

More about this job

Skills

Technical support
Microsoft 365
IT service management
Workflow
Regulatory compliance
Scheduling
Performance management
Documentation
Customer service
Collaboration
Process improvement
Leadership
Onboarding
Reporting
Cybersecurity
ServiceNow
Jira
ITIL
Mobile device management
Microsoft Azure
Microsoft Exchange
Microsoft Teams
Microsoft Active Directory
Communication skills
Decision making
Confidentiality
Computer technology
Computer science
Procurement
Microsoft PowerShell
A+
Network+
Security+
Valid driver's licence
Office equipment

Report this job