Director, Project Management

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Description

Lead the Way to Intelligent Banking with Us! You might not think about what happens behind the scenes when you check your bank balance or deposit a check from your phone, but we do. Every day. Kinective empowers banks and credit unions to move beyond keeping up with technology to shaping the future of banking. Our platform seamlessly connects the right tools, delivers real-time data, and drives smarter operations for more than 4,000 financial institutions nationwide. We are a fast-growing team built on individual ownership, company-wide collaboration, and setting industry-leading standards. Here, new ideas are encouraged, candid feedback is welcomed, and your growth truly matters as much as the company’s. At Kinective, we are leading the way to intelligent banking together and enjoying the journey along the way.

Why This Role Matters As the Director, Project Management, you will lead Kinective's client-facing implementation project management organization, helping teams deliver successful client projects from contract to go-live. Reporting to the SVP, Customer Experience, you will build a scalable delivery model across a multinational team - setting clear processes, developing managers and project managers, and using AI, data, and cross-functional partnership to improve execution, client experience, and efficiency. You will partner closely with leaders across Professional Services, Service Operations, Customer Success, Product, and Support.

What you’ll own AI-Driven Project Delivery · Redesign project planning, execution, and reporting with AI supporting plans, kickoff materials, client communications, risk identification, and PSA data quality. · Set standards and quality controls for responsible AI use in client delivery, including clear expectations for human review. · Define AI-first behaviors across PM career levels; coach and measure adoption, and build shared prompts, skills, and agents. Project Management Team and Talent · Lead and grow a multinational project management organization; hire and develop managers and project managers across countries and time zones. · Design coverage and handoff models, strengthen team culture, and create career paths, training, and operating practices that raise the team’s craft. · Set clear accountability and support consistent execution while balancing empathy, ownership, and performance. Client Implementation Portfolio · Oversee delivery from contract to go-live across high-volume, small-dollar implementations and large, multi-phase deployments. · Scale playbooks, staffing models, and governance to project complexity so client experience and margin hold up across the portfolio. · Aligning with Sales, Product, Support, Customer Success, and Professional Services to create a seamless client journey and effective handoffs. Acquired-Team Integration · Bring acquired project management teams, tools, products, and delivery practices into the Kinective LaunchPath framework. · Assess what each team does well, decide what to standardize and what to retain, and lead the people side of the change. · Build one scalable delivery model without losing the practices and strengths that made acquired teams successful. Governance, Visibility, and Continuous Improvement · Define and maintain standards that give leaders clear visibility, accountability, and quality across active projects. · Partner with Service Operations to mature PSA tooling, dashboards, forecasting, and capacity management. · Use data and continuous improvement to strengthen workload management, project quality, client experience, timelines, and efficiency.

How We’ll Measure Success · Consistently delivering successful client implementations across the portfolio, with playbooks, staffing, and governance suited to project complexity. · Providing leaders with reliable visibility into project health, risks, quality, and capacity through consistent processes and reporting. · Embedding AI responsibly in project planning, communication, risk management, and reporting, with meaningful team adoption and appropriate human review. · Developing strong managers and project managers, integrating acquired teams into LaunchPath, and improving client experience, timelines, and delivery efficiency. Success here isn’t about checking boxes – it’s about propelling Kinective’s mission to lead the way to intelligent banking. You must bring excellence to your craft, balance resourcefulness with respect, share and celebrate unique expertise and diverse perspectives, and continuously raise the bar as we innovate and grow.

Necessary Qualifications & Competencies · Bachelor’s degree in Business, Management, or a related field. · 7+ years of project management experience, including 3+ years leading a project management organization or large project delivery teams in SaaS or FinTech. · Experience leading managers and project managers across multiple countries and time zones. · Track record managing a mixed portfolio of high-volume, small-dollar implementations and large, multi-phase deployments. · Demonstrated experience integrating acquired teams, products, or delivery practices into a single operating model. · Hands-on experience applying AI tools to project management or delivery work and leading a team to adopt them. · Deep understanding of client-facing implementation delivery; experience serving banks, credit unions, or other financial institutions strongly preferred. · Strong process-design, change-management, and leadership skills. · Experience with PSA or project delivery platforms such as Certinia, Kantata, or Rocketlane. · PMP or equivalent certification preferred; experience in a private-equity-backed or acquisitive organization is a plus.

Work Location & Schedule This role can be remote, though proximity to an office in Gilbert, Arizona; Golden, Colorado; or Rahway, New Jersey is preferred. Standard hours are 8 a.m. to 5 p.m. local time, with flexibility for early or late collaboration across countries and time zones.

Pay, Benefits & Total Rewards $140,000–$150,000 base salary + 20% bonus The salary range listed reflects the minimum and maximum for this role. Individual compensation is based on experience, qualifications, job-related skills, location, and internal equity, and most offers are not made at the top of the range. Base pay is one part of Kinective’s Total Rewards package. Depending on the role, employees may also be eligible for bonuses, commissions, or equity. All employees have access to a competitive benefits package designed to support health, well-being, and financial security, including:

· Comprehensive health coverage (medical, dental, vision, prescriptions, life & disability) · Flexible PTO, 11 company holidays, and generous parental and caregiver leave · An immediately vested 401(k) with company contributions · Wellness resources and professional development opportunities If you’ve made it this far, we’d love to hear from you. Click Apply to start the conversation, even if you’re not sure you check every box. Learn more about Kinective at www.kinective.io.

Please note that this role does not currently offer sponsorship opportunities.