Jobs in the United States

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CW
Facilities Maintenance Technician
Casella Waste Systems, Inc.
Scarborough, ME
- $25 to $28 USD / hour
Positive, team-oriented individual who has a strong work ethic, is committed to safety, customer driven, open to personal and professional training and development, and results-oriented…
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Stores Asst Manager 2 - Hourly - Stores
Fossil Group, Inc.
Allen, TX
Our Assistant Store Managers make an impact by partnering with the Store Manager to lead, develop, and inspire a store team that delivers exceptional customer experiences and drives…
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Commercial Roofing Account Manager
GPAC
Mobile, AL
Commercial Roofing Account Manager will be trusted to use their experience and trade knowledge to meet clients to assess and determine their roofing needs. Develop and propose solutions to…
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Commercial Roofing Account Manager
GPAC
Birmingham, AL
Commercial Roofing Account Manager will be trusted to use their experience and trade knowledge to meet clients to assess and determine their roofing needs. Develop and propose solutions to…
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Account Manager-MDU Sales & Support
TDS Telecom
Bend, OR
The Account Manager-MDU Sales & Support will manage a national portfolio of Multi-Dwelling Unit (MDU), Homeowners Association (HOA), Condominium Association (COA), Cooperative Association…
Added 1 min ago
Senior Operations Manager (Operations Manager I)
DHL
Atlanta, GA
The Sr. Operations Manager (Operations Manager I) role has a national salary range of $85,000 - $100,000.
Added 1 min ago
Innovation & Invest Analyst
TGH
Tampa, FL
The Innovation and Investment Analyst supports the Innovation and Investment Manager and the Innovation team by contributing to investment, strategic partnership, and operational…
Added 1 min ago
Manager, Store-in-Store
T-Mobile USA, Inc.
Severn, MD
This role is essential for managing retail operations within partner locations to enhance customer engagement and sales performance. It involves leading a sales team to deliver product…
Added 1 min ago
Account Executive, Business Sales - West Palm Beach, FL
T-Mobile USA, Inc.
Remote, United States
…sales professionals who are passionate about building stellar customer relationships and bringing T-Mobile's unmatched products and services to underserved…
Added 1 min ago
AR
Executive Business Process Specialist
Applied Research Solutions
Bedford, MA
- $115,000 to $125,000 USD / year
The Contractor shall assist the Government program manager in daily office efforts be able to develop, or perform management operations that involve planning, coordinating, or evaluating…
Added 1 min ago
Advanced Sourcing Engineer, HTAS
Black & Decker (U.S.) Inc.
Towson, MD
· Partner with cross-functional, Global Teams and manage Sourcing actions for the New Product Development (NPD) Process from End to End
Added 1 min ago
Director, Global Reservations
Seminole Hard Rock Support Services
United States
Ensure the Group Reservations Manager and group team understand planned marketing efforts, including drop dates and specific offers.
Added 1 min ago
G
Commercial Roofing Branch Manager
GPAC
Baton Rouge, LA
- $100,000 to $140,000 USD / year
A reputable and long-standing roofing contractor is looking for a new Branch Manager. The ideal candidate will have a passion for commercial roofing, team building mentality, and top-level…
Added 2 mins ago
Project Procurement Operations Manager
Bechtel
Millersport, OH
…subsequent changes to the global business unit Field Procurement Manager and Site…
Added 2 mins ago
AC
Project Manager
AIR Control Concepts
Remote, United States
- $90,000 to $150,000 USD / year
Air Global Accounts is seeking an experienced, detail-oriented Project Manager to oversee electrical equipment projects exclusively within the data center and mission-critical…
Added 2 mins ago
Program Manager – Seating Components and Sealing
Minth North America
Wixom, MI
Customer Financial Issues – Escalate program financial issues to the Account Manager and support resolution with the customer.
Added 2 mins ago
Principal Product Manager, New Customer Activation
Intuit
Mountain View, CA · San Francisco, CA
Join the AI Native QuickBooks team reimagining how small businesses get started and grow. As Principal Product Manager, New Customer Activation, you’ll own strategy and outcomes for the…
Added 2 mins ago
Account Manager Accelerated Sales Program
WCM White Cap Management LLC
United States
The Accelerated Sales Program is a comprehensive, sales-specific training program designed to fast-track the growth and development of new Outside Sales Representatives/Account Managers.…
Added 3 mins ago
DH
Senior Account Manager
Daniels Health
Albany, NY
- $90,000 to $130,000 USD / year
The Account Manager will play a critical part in driving maximum value within our acute care customers by focusing largely on client retention and account development in our rapidly growing…
Added 3 mins ago
Restaurant General Manager
Taco Bell
Madras, OR
The Taco Bell Restaurant General Manager is the leader of the TEAM who establishes the tone of the work environment, and the level of customer hospitality. You are responsible for the…
Added 3 mins ago
Retail Freight Team Leader
Ollie's Bargain Outlet
Mishawaka, IN
Strong career growth & talent development culture.
Added 3 mins ago
Business Office Manager
Welcome! (All Jobs)
Williamsport, IN
Business Office Manager Opportunity at Williamsport Nursing
Added 3 mins ago
Budget Management Analyst
DCS Corporation
Houston, TX, TX
Provide budget management support to include collection, development, and analysis of data for monthly and quarterly Comprehensive Cost and Requirement (CCaR) reviews.
Added 3 mins ago
Business Launch Specialist
University of North Carolina at Charlotte
NC
Acts as the Lead Counselor (i.e., case manager) and maintains a client portfolio consistent with the Regional Service Center’s annual work plan, the statewide specialized startup program’s…
Added 3 mins ago
Territory Manager
Allegion Access Technologies LLC
Columbus, OH
Territory Manager, Stanley Access Technologies - Columbus, OH

Kinective

Associate Software Support Specialist

Gilbert, AZ, United States

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Job details

Experience: · 2+ years of experience in IT, customer service, or banking.
Posting language: English
Posted: Nov 6, 2026

Original job description

Description Lead the Way to Intelligent Banking with Us! You might not think about what happens behind the scenes when you check your bank balance or deposit a check from your phone, but we do. Every day. Kinective empowers banks and credit unions to move beyond keeping up with technology to shaping the future of banking. Our platform seamlessly connects the right tools, delivers real-time data, and drives smarter operations for more than 4,000 financial institutions nationwide. We are a fast-growing team built on individual ownership, company-wide collaboration, and setting industry-leading standards. Here, new ideas are encouraged, candid feedback is welcomed, and your growth truly matters as much as the company’s. At Kinective, we are leading the way to intelligent banking together and enjoying the journey along the way.

Why This Role Matters Every role at Kinective exists to move the needle for our clients, partners, and the financial institutions we serve. As the Associate Software Support Specialist, you will troubleshoot Kinective products and guide financial institution clients through issue resolution, helping them reliably use the technology that modernizes banking. You will own incoming support cases from triage through resolution, partnering with clients, teammates, and internal and third-party application teams to deliver timely, high-quality support. You’ll join the Client Experience team and report to the Manager, Support Services. This is a hybrid role, with 3–4 days per week in office and standard hours of 8 a.m.–5 p.m.

What you’ll own Customer Support & Case Ownership · Respond to and triage inbound calls, emails, web requests, and chats from end users across Kinective products. · Create and manage cases in Salesforce; maintain timely, courteous client communication and keep case notes and status current through resolution and closure. · Provide status updates and reports to management and teammates as needed, while meeting established service-level agreements. Technical Troubleshooting & Issue Resolution · Troubleshoot enterprise solutions, databases (including SQL), hardware, software, networking, client-server environments, and Microsoft products. · Re-create and verify reported issues in a testing environment, using available logs and technical information to support diagnosis. · Identify ticket trends and potential product or service disruptions; collaborate with internal staff and third-party application partners to escalate issues. Product Quality & Knowledge Sharing · Test products under development and share feedback that supports reliable products and first-class service. · Create, use, and maintain knowledge-base articles for both external and internal audiences. · Work with teammates to gather information about internal and third-party applications and support effective issue escalation. Service Operations & Teamwork · Follow support-team and company operating procedures, adhere to service-level agreements, and participate in the after-hours support rotation.

How We’ll Measure Success · Resolving and progressing cases with timely communication and in line with service-level expectations. · Maintaining accurate, current Salesforce case notes and clear ownership through closure. · Delivering professional, thoughtful support while collaborating effectively with clients, teammates, and partners. · Contributing to product quality through testing, useful knowledge articles, and early identification of recurring issues or disruptions. Success here isn’t about checking boxes – it’s about propelling Kinective’s mission to lead the way to intelligent banking. You must bring excellence to your craft, balance resourcefulness with respect, share and celebrate unique expertise and diverse perspectives, and continuously raise the bar as we innovate and grow.

Necessary Qualifications & Competencies · High school diploma. · 2+ years of experience in IT, customer service, or banking. · Strong hardware and software troubleshooting, writing, and critical-thinking skills. · Excellent organizational, time-management, and communication skills; able to work in a fast-paced environment with changing priorities and workload. · Ability to support end users through calls, email, web requests, and chat with a courteous, professional approach. · Proficiency in Microsoft Office (Word, PowerPoint, and Excel); ability to comprehend server logs; Salesforce experience. · Experience with networking, client-server environments, SQL databases, Microsoft products, and Microsoft Server/PC environments is a plus. · Familiarity with financial institutions, especially banks and credit unions, is preferred. Knowledge of cash automation, branch operations, lending, and document signing and retention requirements is a plus.

Pay, Benefits & Total Rewards $55,000-$60,000 The salary range listed reflects the minimum and maximum for this role. Individual compensation is based on experience, qualifications, job-related skills, location, and internal equity, and most offers are not made at the top of the range. Base pay is one part of Kinective’s Total Rewards package. Depending on the role, employees may also be eligible for bonuses, commissions, or equity. All employees have access to a competitive benefits package designed to support health, well-being, and financial security, including: · Comprehensive health coverage (medical, dental, vision, prescriptions, life & disability) · Flexible PTO, 11 company holidays, and generous parental and caregiver leave · An immediately vested 401(k) with company contributions · Wellness resources and professional development opportunities If you’ve made it this far, we’d love to hear from you. Click Apply to start the conversation, even if you’re not sure you check every box. Learn more about Kinective at www.kinective.io.

Please note that this role does not currently offer sponsorship opportunities.

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