Host / Server Assistant – Elm & Good

Why We're Here

We believe heartfelt, human connections make people's lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

How We're Different

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.

It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.

What You’ll Do

You’ll welcome guests to Elm & Good, coordinate reservations and seating, and support the service team throughout each shift. Whether you’re greeting guests at the door, answering questions over the phone, or delivering an In-Room Dining order, you’ll help create the ridiculously personal experiences that make guests want to return.

Some of your responsibilities include

• Greet guests warmly and answer questions about Elm & Good, the hotel, and the neighborhood.

• Answer incoming calls, book and update reservations accurately, and manage the waitlist. Seat guests in a way that keeps service moving and balances server sections.

• Keep the host stand clean, organized, and stocked, and complete any required paperwork.

• Help prepare the dining room for service. Check tables for cleanliness and proper setup, clear used dishes, and reset tables promptly for the next guests.

• Support servers by pouring water, refilling beverages, running food, and bringing guests utensils, condiments, and other items as needed.

• Take In-Room Dining orders, confirm order details and special requests with guests, and communicate them to the kitchen.

• Check orders for accuracy and completeness before delivering them to guest rooms. Retrieve trays and carts as needed.

• We all wear multiple hats here at Kimpton. From time to time, you’ll help with other duties to support the team and take care of our guests.

What You Bring

• Previous customer service or hospitality experience is preferred.
• Able to prioritize multiple tasks in a dynamic environment.
• Able to learn, retain, and present product, menu and allergy information to guests.
• Knowledge of or ability to learn the restaurant point-of-sale system and reservation system.
• Excellent interpersonal communication skills, a real passion for hospitality, and you love crafting unique and memorable experiences for guests.
• Food Handler Certification (if applicable).
• Flexible schedule and are able to work weekends, nights, and holidays when needed.

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.

Be Yourself. Lead Yourself. Make it Count.