Customer Service Representative OMJST

T-823-9 Job Title: Customer Service Representative -- OMJST Number of Openings: 5 Worksite Location: Dover, OH 44622 How to Apply: ** ** APPLY ONLINE: https://tinyurl.com/a7zn9hc4 OR IN PERSON: 3596 OH-39, Dover, OH 44622 *** *** Please mention OhioMeansJobs Stark or Tuscarawas when applying to this employer. The Customer Service Representative will be working in a high-volume solution center. This position is customer-focused, requiring the ability to multi-task on telephones and computer software, coordinate and execute emails, and effectively locate solutions to customer problems in a fast-paced and dynamic environment. An ideal Customer Support Representative is an excellent communicator and an efficient problem-solver, with an ability to maintain patience and composure at all times. As the front-line support for our clients and customers, your role is vital to our success as a company. **About us: ** Kimble Company is locally owned and operated by the Kimble Family, with over 70 years of experience in the energy, materials, recycling, and solid waste industries. We are a dedicated team of seasoned professionals who care about our clients, the environment, safety, our families, and our co-workers. At Kimble we strive for perfection in everything that we do. Minimum Requirements for CSR: - High school diploma required or GED equivalent - Previous customer service experience - Ability to type 45 WPM with a minimum of 92% accuracy preferred - Ability to multi-task with a high volume call center - Successfully pass a pre-employment drug screen and background check Customer Service Responsibilities and Duties: - Answer customer calls promptly and courteously utilizing custom procedure. - Receive and respond professionally to all customer inquiries regarding services, disputes, billing questions, cancellation, and new customer sign-up. - Professional interaction with customers over the phone and face-to-face. - Work with other departments to resolve customer's issues. - Log and record information into customer accounts using a computer. - Resolve customer issues and adjust accounts, as necessary, with verification from Manager. - Process payments as necessary. - Maintain a positive work atmosphere with a culture of respect for others. - Other assigned duties from Manager. Benefits - 401(k) retirement plan with match - Comprehensive medical benefits coverage, dental plans and vision coverage. - Employee assistance program (EAP) - Health care and dependent care spending accounts (FSA) - Life insurance and accidental death & dismemberment insurance. - Paid time off - Referral program - Employee Discount Program Day Shift Weekly day range: Monday to Friday | Rotating weekends ** ** Wage: $18.50/hour ** ** OMJ Staff Contact: RC3