Process Documentation Specialist

Kimball Midwest, a national distributor of maintenance, repair, and operation products, is searching for a Process Documentation Specialist for our Columbus, Ohio location.

As a Kimball Midwest associate, you'll be part of a company built on long-term growth and strong values. From $1 million in sales in 1983 to over $500 million today, our success has been driven by our people. Despite our growth, we have stayed true to our family-owned and operated roots, where employees are recognized as individuals and our culture remains a top priority.

The Process Documentation Specialist is accountable for establishing and maintaining an efficient and effective documentation and knowledge management system for the Administrative Services Contact Center. Creates and organizes process maps, training documentation, and Microsoft Dynamics 365 knowledge articles.

Responsibilities

• Creates and maintains process maps that clearly define workflows, responsibilities, decision points, handoffs, and escalation paths.
• Develops and maintains supporting process narratives, procedures, quick-reference materials, and training documentation.
• Creates, edits, reviews, and publishes Microsoft Dynamics 365 knowledge articles.
• Manages document versioning and maintains accurate revision histories.
• Maintains documentation standards, naming conventions, templates, metadata, and repository organization.
• Ensures related materials, including process maps, narratives, training documents, and D365 knowledge articles, remain aligned when processes change.
• Partners with process owners and subject matter experts to validate documentation for accuracy, completeness, and alignment with current business processes.
• Coordinates documentation updates resulting from business process, system, policy, or organizational changes.
• Identifies and coordinates the consolidation, archival, or retirement of outdated, duplicate, or conflicting documentation.
• Maintains a formal document review schedule based on document type, business risk, process changes, and established review frequency.
• Provides reporting on documentation health, outstanding reviews, overdue content, and completion progress.
• Responds to voicemails, emails, and Teams messages within established departmental response expectations

Qualifications

• 2+ years demonstrated professional experience in document management, knowledge management, process documentation, technical writing, or training development
• Training or demonstrated experience with Microsoft Dynamics 365 Knowledge Management
• Demonstrated knowledge of document lifecycle management, version control, and document governance
• Proficiency with Microsoft Visio or comparable process-mapping software
• Proficiency in Microsoft Office applications (D365 CE or F&O, Teams, SharePoint, Word, Excel, PowerPoint)
• Strong communication skills, both written and verbal

Additional Information

This is an onsite, Monday-Friday 8am-5pm

Salary range is $26-31/hr

We offer a benefits package that includes health, dental and vision insurance, company sponsored life, optional life and disability insurance, Health Savings Accounts and Flexible Spending Accounts, a 401(k) plus match, Tuition Assistance, Paid Parental Leave, Paid Time Off (PTO), a Dress for your Day dress code and paid holidays.

Kimball Midwest is an equal opportunity employer that is committed to a program of recruitment of females, minority group members, individuals with disabilities, qualifying veterans and any other classification that is protected by federal, state, or local law.

We Participate in E-Verify. Participamos en E-Verify.