Shift Manager

At Flock & Fresh, taking care is not optional - it is our responsibility. To our food. To our people. To every guest.

The Shift Manager is a hands-on, on-floor leader responsible for leading assigned shifts and ensuring the restaurant operates safely, efficiently, and consistently. This role supports food quality, service, guest experience, cleanliness, cash accountability, team performance, and operational readiness.

Shift Managers work with restaurant leadership, Trainers, and Team Members to set priorities, direct execution, reinforce standards, coach performance, and respond to operational or guest needs. They are expected to lead by example, address issues promptly, communicate concerns, and step into any station as needed.

Essential Functions / Major Responsibilities:

• Lead assigned shifts with clear direction, organization, urgency, and accountability while maintaining a visible on-floor presence.
• Set priorities and communicate expectations for service, food quality, cleanliness, station readiness, and Team Member responsibilities.
• Direct and support Team Members to maintain appropriate pace, coverage, accuracy, and execution throughout the shift.
• Actively work in front-of-house and back-of-house positions as needed to support service and operational continuity.
• Protect food quality, safety, consistency, presentation, and speed of service throughout the shift.
• Ensure opening, transition, and closing procedures, checklists, logs, cleaning routines, and shift responsibilities are completed accurately and on time.
• Monitor station readiness, product levels, prep needs, and restaurant conditions and address or communicate concerns promptly.
• Coach and support Team Members by reinforcing procedures, recognizing strong performance, and correcting standards respectfully.
• Respond to guest concerns and service recovery needs professionally and within assigned authority; escalate significant concerns as appropriate.
• Maintain accountability for cash handling, drawers, deposits, refunds, discounts, voids, and required shift reporting.
• Follow and reinforce all food safety, sanitation, allergen-awareness, handwashing, temperature-control, cleaning, and cross-contact requirements.
• Identify and report equipment, facility, food safety, cleanliness, product quality, security, safety, staffing, or other operational concerns promptly.
• Support receiving, storage, organization, rotation, and inventory practices and communicate shortages or supply needs promptly.
• Support new menu items, promotions, procedures, technology updates, and operational changes by learning and reinforcing updated standards.
• Follow all company policies, food safety requirements, cash-handling procedures, and applicable workplace procedures.
• Step into any restaurant role as needed, receive direction professionally, and support the team to protect the guest experience.

Required Skills / Abilities / Competencies:

• Ability to lead assigned shifts with clarity, organization, professionalism, and accountability.
• Working knowledge of guest service, food preparation, food safety, cleanliness, cash handling, and opening and closing procedures.
• Ability to prioritize tasks, direct Team Members, adjust coverage, and respond to changing needs.
• Ability to coach, redirect, and reinforce standards calmly, respectfully, and consistently.
• Clear and professional communication with Team Members, leadership, guests, and delivery partners.
• Strong judgment, attention to detail, situational awareness, and decision-making within assigned authority.
• Strong reliability, punctuality, personal accountability, and follow-through.
• Ability to remain calm, solutions-oriented, and productive during busy or challenging situations.
• Ability to accept feedback, ask for support when needed, and work cooperatively with the team.
• Commitment to protecting Flock & Fresh food quality, safety, service standards, team standards, and guest experience.

Education and Experience:

• Must be at least eighteen (18) years of age.
• Possess a current Manager Food Handler’s certification before starting work.
• Previous restaurant, fast-casual, quick-service, hospitality, or leadership experience preferred. Internal candidates must demonstrate proficiency in core Flock & Fresh operations.
• One (1) or more years of restaurant leadership, shift supervision, or comparable team leadership experience preferred.

Work Environment:

• Work is performed in a fast-paced restaurant environment that includes kitchen, service, guest-facing, high-volume, and shared workspaces.
• Regular exposure may include hot equipment, sharp tools, cold storage, raw food products, allergens, cleaning chemicals, point-of-sale equipment, and temperature variations.
• Flock & Fresh prepares food in a shared environment using raw ingredients and common allergens. Cross-contact may occur due to shared equipment and preparation areas.
• The schedule may include mornings, evenings, weekends, holidays, and changing shifts based on business needs.
• This role requires frequent interaction and communication with guests, coworkers, delivery partners, and restaurant leadership throughout the shift.

Physical Requirements:

• Must be able to stand and move for periods of up to eight (8) hours or more based on shift requirements.
• Must be able to lift and carry objects weighing up to fifty (50) pounds, using assistance when available, including hand trucks, ramps, or another Team Member.
• Must be able to safely operate and work around hot surfaces, open flames, sharp equipment, kitchen appliances, and cleaning products.
• Must have the strength and endurance to perform repetitive and physically demanding kitchen tasks, including bending, reaching, pushing, pulling, lifting, and maneuvering food products, containers, utensils, pots, pans, and equipment.

At Flock & Fresh, hospitality is at the center of who we are. We believe our people are the heart of the guest experience, and we are committed to creating a workplace where each Team Member feels respected, supported, and valued. Flock & Fresh is proud to be an equal opportunity employer. We consider all qualified candidates without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability.