Quoting Specialist

Job

Summary:

Our customer service team works directly with our customers to create a custom built wheelchair to fit the needs and ambitions of the person using it. The Quoting Specialist prepares product pricing quotations for the entire Ki Mobility product line. The position works closely with customers and sales representatives to process quotes efficiently, meeting customer expectations, and providing product knowledge.

Essential

Job Functions:

To perform the job successfully, the individual must

accomplish the following:

· Prepare Quotes of differing levels of complexity to meet customer requirements. · Reply to emailed quote requests. · Quote product prices, delivery specifications and payment terms and substitute products where appropriate. · Interact with our customers primarily through email to answer questions. · Provide and process information in response to inquiries and requests for a wide range of highly configurable products and services. · Resolve product or service concerns/complaints by determining the cause of the problem; selecting and explaining the best solution to solve the problem, expediting the correction or adjustment; and following up to ensure resolution. · Work with the manufacturing team to complete final inspection of each wheelchair to ensure the unique specifications are met. · Maintain accurate paperwork to facilitate a smooth transition to other departments. · Work closely with other business functions to ensure service and quality objectives are met. · Perform other duties as assigned.

Knowledge,

Skills and Abilities:

· Ability to accurately and efficiently transpose information between customer requests and internal software systems · Ability to respond effectively to new, complex and problematic situations and adapt your behavior to achieve the best outcome and respond · Excellent oral and written communication skills · Skilled with Microsoft Office products · Ability to multi-task, prioritize, and manage time effectively · Proven customer support experience · Excellent attention to detail · Work as a team and maintain professionalism at all levels in the organization

Education/Experience · Minimum of 2 years of relevant experience desired · Proficiency with computer applications and equipment · Bilingual a plus

Working

Environment:

· Standard working conditions include an office environment and manufacturing environment · Full time (40 hours) schedule between the hours of 8:00 am to 5:00 pm, Monday through Friday. · Position may require extended hours or overtime on occasion · Position requires frequent sitting, wrist manipulation, walking, and standing. · Requires lifting up to 20 pounds occasionally.

Ki Mobility is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.