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HR Technology Manager
Ryan Companies US Inc
United States
- $136,400 to $170,500 USD / year
The HCM Program Manager will manage the continued development and implementation of Ryan’s Human Capital Management (HCM) program, Workday. This role involves collaborating with…
Added 1 min ago
Knowledge Manager
Analytic Services Inc
El Segundo, CA
ANSER is seeking an experienced Knowledge Manager to support U.S. Space Force organizations in El Segundo, California. In this key role you will establish, implement, and maintain effective…
Added 1 min ago
Soybean Seed Marketing Manager - Research Triangle Park, NC
BASF SE
Research Triangle Park, NC
Now hiring! Soybean Seed Marketing Manager - Research Triangle Park, NC
Added 2 mins ago
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Digital Customer Success Manager
Sigma Computing
San Francisco, CA · NY
- $100,000 to $118,000 USD / year
Sigma Computing is hiring a Digital Customer Success Manager to help scale success across our growing commercial book of business. Sigma is the AI runtime for business - a platform where…
Added 3 mins ago
Senior Associate, Project Manager Campaign Delivery | Retail Bank
Capital One
McLean, VA · Wilmington, DE
As a Senior Associate Project Manager supporting the Campaign Delivery team, you will lead critical marketing initiatives that directly impact the company's bottom line. In this role, you…
Added 3 mins ago
Information Systems Security Manager (ISSM)
Modern Technology Solutions Inc
Beavercreek, OH · Beavercreek
…Department of Defense (DoD), Intelligence Community (IC), and program-specific security requirements while enabling mission…
Added 4 mins ago
Plant Manager
Sika AG
Versailles, KY
The Plant Manager is responsible for leading the safe, efficient, compliant, and environmentally responsible operation and continued development of the Versailles facility. This role…
Added 4 mins ago
Fire Sprinkler Manager
Summit Fire Protection
Iowa City, IA
The purpose of the Fire Sprinkler Manager position is to provide oversight of the overall management, operations, and financial performance for the assigned Sprinkler department(s).…
Added 4 mins ago
Senior Program Manager, Spares and RMA Supply Chain Architecture
Google
Atlanta, GA
…everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to…
Added 4 mins ago
Principal Product Manager – Technical, Financial Systems (P2P & O2C Convergence), Finance Technology
Amazon.com Services LLC
Bellevue, WA
Amazon FinTech is building the next generation of financial infrastructure, and we're looking for a Principal Product Manager – Technical to help bring these two worlds together. Our vision…
Added 5 mins ago
Lead Engineer, IT Compliance, Data Integrity
Bristol Myers Squibb
Bothell, WA
· May represent team or function on program or project teams. Exceptional interpersonal skills, especially regarding Teamwork and collaboration, Client focus, and Verbal and written…
Added 5 mins ago
Senior Information System Security Officer (ISSO) - Tucson, AZ
RTX
United States
Project or program management, office management, senior administration, or account management
Added 5 mins ago
Staff Assistant
Veterans Affairs, Veterans Health Administration
Vancouver, WA
Added 5 mins ago
Sr. Principal Cross Product Team Lead - China Lake
RTX
United States
Performs as the customer relationship manager taking the role as primary customer contact or potentially first line of escalation depending on project magnitude.
Added 5 mins ago
Sr. Technical Program Manager, Alexa Daily Essentials
Amazon
Bellevue, WA
5+ years of technical product or program management experience
Added 5 mins ago
Principal Program Manager - Digital Project Management
GE Vernova
Bellevue, WA
Who You Are You are a collaborative project manager with a record of delivering customer-facing software projects. You bring people together and keep work moving.
Added 5 mins ago
Sr Services Manager 3 - Digital Project Management
GE Vernova
Bellevue, WA · Unspecified, WA
…customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Impacts…
Added 5 mins ago
Sr. Technical Program Manager, Leo , VirtSat Team
Amazon
Redmond, WA
We are seeking a Technical Program Manager to drive programs across the VirtSat platform - Leo's virtual satellite environment that enables satellite software development, testing, and…
Added 5 mins ago
Sr Operations Program Manager, Amazon Leo Customer Terminals
Amazon
Redmond, WA
We're seeking an innovative and collaborative Senior Operations Program Manager to drive critical aviation hardware development programs from concept to production. In this pivotal role,…
Added 5 mins ago
Sr Operations Program Manager, Amazon Leo Customer Terminals
Amazon
Redmond, WA
We're seeking an innovative and collaborative Senior Operations Program Manager to drive critical aviation hardware development programs from concept to production. In this pivotal role,…
Added 5 mins ago
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Data Center Environmental Permitting Program Manager 5
ManpowerGroup
Redmond, WA
- $83 to $88 USD / hour
Our client, a technology organization, is seeking a Data Center Environmental Permitting Program Manager to join their team. As a Data Center Environmental Permitting Program Manager, you…
Added 5 mins ago
Program Manager
States Manufacturing LLC
Dayton, MN
Program Manager | Electrical Power Distribution - Results-driven Program Manager with deep industry expertise in electrical power distribution, specializing in executing complex projects…
Added 5 mins ago
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Total Customer Experience Project Manager
Kforce
Vancouver, WA
- $38 to $50 USD / hour
Kforce is immediately adding a full-time TCE Project Manager in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Vancouver, WA.
Added 5 mins ago
Digital Program Manager
Datavant
Olympia, WA
Assist with data validation, project tracking, reporting, and analysis to help drive informed decision-making and program success.
Added 5 mins ago
Platform Engineer - Remote
SitusAMC
Olympia, WA
Other activities as may be assigned by your manager

Kforce

Total Customer Experience Project Manager

Vancouver, WA, United States

$38 to $50 USD / hour

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Job details

Pay: $38 to $50 USD / hour
Experience: 5+ years of experience in Customer Experience (CX), Program Management, Product Management, UX, or a related software/technology environment
Posting language: English
Posted: Nov 5, 2026

Original job description

Kforce is immediately adding a full-time TCE Project Manager in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Vancouver, WA.

Summary:

The Total Customer Experience (TCE) Program Manager is responsible for defining, evaluating, and optimizing the end-to-end customer experience across the software, applications, services, and connected ecosystems throughout the product lifecycle-from concept and design through development, launch, support, updates, and ongoing optimization.

This role serves as the customer advocate and experience champion, ensuring every customer interaction is intuitive, seamless, consistent, and valuable. The TCE Program Manager partners closely with Product Management, UX, Engineering, Quality, Marketing, Customer Support, and Operations teams to identify experience friction, drive improvements, and establish best-in-class customer journeys.

The role combines customer empathy, journey mapping, program leadership, and data-driven decision making to improve customer engagement, onboarding success, adoption, retention, supportability, and overall business outcomes.

5+ years of experience in Customer Experience (CX), Program Management, Product Management, UX, or a related software/technology environment
Demonstrated experience owning or improving end-to-end customer journeys across software, applications, digital services, or connected products
Strong understanding of customer experience principles, including onboarding, usability, adoption, engagement, retention, support, and lifecycle optimization
Experience developing customer journey maps and identifying friction points, failure scenarios, edge cases, and opportunities to improve customer effort and time-to-value
Proven ability to lead complex, cross-functional programs involving Product Management, UX, Engineering, Quality, Marketing, Operations, and Customer Support
Experience conducting customer experience, product readiness, usability, or launch-readiness reviews throughout the product development lifecycle
Ability to translate customer needs and insights into actionable product, process, and experience improvements
Experience defining and tracking customer experience KPIs such as NPS, Customer Effort Score (CES), activation, onboarding completion, adoption, engagement, retention, and support success
Strong analytical and data-driven decision-making skills with experience using customer feedback and performance metrics to prioritize improvements
Excellent communication, stakeholder management, facilitation, and influencing skills across technical and non-technical teams
Strong understanding of digital support, troubleshooting, self-service, authentication, upgrades, connectivity, and recovery experiences
Ability to manage multiple initiatives, establish experience standards and governance, and drive measurable improvements in customer satisfaction and product experience

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.

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