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Master Teacher, Literacy / Exchange / End of Year / 26-27
Charlotte-Mecklenburg Schools
Charlotte, NC
Skilled in the use of current software to include word processing, spreadsheets, and desktop publishing applications
Added just now
Kitchen Team Member
Dash In
Upper Marlboro, MD
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our…
Added 1 min ago
Sponsored Programs Project Manager I_ ORSP Research Mission
University of Mississippi Medical Center
Jackson, MS
…procedures. Skill in the use of personal computers and related software applications. Verbal and written communication skills. Interpersonal skills to interact with a wide range of…
Added 1 min ago
Admissions Counselor
Thomas More University
Crestview Hills, KY
…data entry and queries in the University’s Technolutions Slate…
Added 2 mins ago
Systems Consultant - Training
ACV Auctions
Chicago, IL · FL · New York, NY · OH
…(ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing,…
Added 2 mins ago
L
Lead Engineer CIAM (Customer Identity Acess Management), Information Security
Lowes
Charlotte, NC
- $111,600 to $212,000 USD / year
Design highly available, scalable, and resilient identity services that support enterprise digital applications.
Added 2 mins ago
Senior Full Stack Software Developer
CACI
Remote, United States
Job Title: Senior Full Stack Software Developer
Added 2 mins ago
AF
Director of Community Living (58425)
ASSOCIATION FOR INDIVIDUAL DEVELOPMENT
Yorkville, IL
- $82,100 USD / year
Computer and software including Microsoft Word, Outlook, Excel, and Teams; Zoom platform and application; Internet browser and Microsoft S
Added 3 mins ago
Associate
Technomics
Albuquerque, NM
Associates learn problem-solving principles, processes and methods and complementary software applications to support client engagements and have a direct impact on client deliverables and…
Added 3 mins ago
Senior Associate
Technomics
Albuquerque, NM
Senior Associates use problem-solving principles, processes and methods and complementary software applications to support client engagements and have a direct and significant impact on…
Added 3 mins ago
Senior Associate
Technomics
Troy, MI
Senior Associates use problem-solving principles, processes and methods and complementary software applications to support client engagements and have a direct and significant impact on…
Added 3 mins ago
Associate
Technomics
Troy, MI
Associates learn problem-solving principles, processes and methods and complementary software applications to support client engagements and have a direct impact on client deliverables and…
Added 3 mins ago
Planning and Ordinance Coordinator
Springfield Township
Davisburg, MI
…development activities, including processing site plans, zoning applications, and development proposals while acting as a key point of contact for residents, developers, contractors,…
Added 3 mins ago
AWS DevOps Engineer
Infosys
United States
⦁ Develop user training programs, documentation, and support frameworks to ensure a smooth transition to new software applications
Added 3 mins ago
Senior Data Engineer -Python and AWS
Infosys
United States
⦁ Develop user training programs, documentation, and support frameworks to ensure a smooth transition to new software applications
Added 3 mins ago
Senior Kubernetes Software Engineer
Careers - IP Secure, LLC
San Antonio, TX
IPSecure is seeking a Senior Kubernetes Software Engineer with extensive software development experience and strong Kubernetes expertise to design, develop, and support scalable,…
Added 3 mins ago
VV
Interim Dean, Student Services (Counseling)
Victor Valley Community College
Victorville, CA
- $147,288 to $207,240 USD / year
Added 3 mins ago
SC
Admissions and Records Assistant I
State Center Community College District
Fresno, CA
- $41,734 to $51,327 USD / year
- Uses and operations of scanners, phone systems, computers, standard business software, and database and spreadsheet applications.
Added 3 mins ago
SB
Admissions and Records Specialist
Santa Barbara City College
Santa Barbara, CA
- $66,335.04 to $80,835.96 USD / year
…related to admissions, registration, residency, special student applications and maintenance of student records requiring knowledge of State requirements affecting District funding; provide…
Added 3 mins ago
VC
Instructor in Dental Technology (Initial Focus: Dental Hygiene) Part-Time Pool
Ventura County Community College District
Camarillo, CA
- Part-time
We are accepting applications on an on-going basis for future consideration for part-time instructors in this discipline at Oxnard College. Applications submitted to this pool will be kept…
Added 3 mins ago
Sr. Mechanical Designer
Textron
Hunt Valley, MD
…as a cognizant designer of mechanical systems for military applications. . The candidate should be familiar with manufacturing processes and understand the tooling and equipment needed to…
Added 3 mins ago
Software Developer 3
Oracle
Austin, TX
Job Duties: Design, develop, troubleshoot and/or test/QA software. As a member of the software engineering division, apply knowledge of software architecture to perform tasks associated…
Added 3 mins ago
Software Developer 4
Oracle
Burlington, MA
Job Duties: Design, develop, troubleshoot and/or test/QA software. As a member of the software engineering division, apply knowledge of software architecture to perform tasks associated…
Added 4 mins ago
Sr. Systems Engineer – AI Gateway Platform(Remote)
CrowdStrike, Inc.
Remote, United States
Streamline onboarding for internal consumer applications by provisioning and configuring standard gateway routes, credentials, and access policies for upstream LLM and MCP services.
Added 4 mins ago
Enterprise Systems Analyst I-III
Angelo State University
TX
…through the support, augmentation, and development of technology software applications. Provides integration and support for applications, programs and scripts to simplify the customer…

Kforce

Total Customer Experience Project Manager

Vancouver, WA, United States

$38 to $50 USD / hour

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Job details

Pay: $38 to $50 USD / hour
Experience: 5+ years of experience in Customer Experience (CX), Program Management, Product Management, UX, or a related software/technology environment
Posting language: English
Posted: Nov 5, 2026

Original job description

Kforce is immediately adding a full-time TCE Project Manager in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Vancouver, WA.

Summary:

The Total Customer Experience (TCE) Program Manager is responsible for defining, evaluating, and optimizing the end-to-end customer experience across the software, applications, services, and connected ecosystems throughout the product lifecycle-from concept and design through development, launch, support, updates, and ongoing optimization.

This role serves as the customer advocate and experience champion, ensuring every customer interaction is intuitive, seamless, consistent, and valuable. The TCE Program Manager partners closely with Product Management, UX, Engineering, Quality, Marketing, Customer Support, and Operations teams to identify experience friction, drive improvements, and establish best-in-class customer journeys.

The role combines customer empathy, journey mapping, program leadership, and data-driven decision making to improve customer engagement, onboarding success, adoption, retention, supportability, and overall business outcomes.

5+ years of experience in Customer Experience (CX), Program Management, Product Management, UX, or a related software/technology environment
Demonstrated experience owning or improving end-to-end customer journeys across software, applications, digital services, or connected products
Strong understanding of customer experience principles, including onboarding, usability, adoption, engagement, retention, support, and lifecycle optimization
Experience developing customer journey maps and identifying friction points, failure scenarios, edge cases, and opportunities to improve customer effort and time-to-value
Proven ability to lead complex, cross-functional programs involving Product Management, UX, Engineering, Quality, Marketing, Operations, and Customer Support
Experience conducting customer experience, product readiness, usability, or launch-readiness reviews throughout the product development lifecycle
Ability to translate customer needs and insights into actionable product, process, and experience improvements
Experience defining and tracking customer experience KPIs such as NPS, Customer Effort Score (CES), activation, onboarding completion, adoption, engagement, retention, and support success
Strong analytical and data-driven decision-making skills with experience using customer feedback and performance metrics to prioritize improvements
Excellent communication, stakeholder management, facilitation, and influencing skills across technical and non-technical teams
Strong understanding of digital support, troubleshooting, self-service, authentication, upgrades, connectivity, and recovery experiences
Ability to manage multiple initiatives, establish experience standards and governance, and drive measurable improvements in customer satisfaction and product experience

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.

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