Jobs in the United States

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Manager, Construction
RCN Telecom Services of Illinois,LLC
United States
- $100,000 to $120,000 USD / year
Develop, coordinate and execute project schedules with contractors, property management, customers, vendors, internal stakeholders, municipalities and government agencies.
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General Manager
FIRE SAFETY AND PROTECTION, LLC
Beltsville, MD
Lead, mentor, and motivate a diverse team of technicians, project managers, sales professionals, and administrative staff.
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Sr. Civil Design Engineer
Dynamic Engineering Consultants, PC
Annapolis, MD
Design of Stormwater Management and Stormwater Conveyance Systems, Utility Systems and Soil Erosion and Sediment Control Design Plans
Added 1 min ago
Coord-Regulatory Qual Programs
Lexington Medical Center
West Columbia, SC
…System (PQRS) GPRO, Value Based Purchasing), regulatory quality program audits, and other regulatory quality programs. The position requires an understanding of health care operations,…
Added 2 mins ago
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Forklift Operator - Shipping & Receiving
FieldCore
Goodyear, AZ
- $20 to $22 USD / hour
…world’s challenges, GE Vernova is uniquely positioned to help lead the energy transition by continuing to electrify the world while simultaneously working to decarbonize it. GE Vernova…
Added 3 mins ago
Chief Executive Officer (Federal Contracting)
Broadway Ventures
San Antonio, TX
At Broadway Ventures, we transform challenges into opportunities with expert program management, cutting-edge technology, and innovative consulting solutions. As an 8(a), HUBZone, and…
Added 3 mins ago
Project Quality Manager – Propulsion Systems
Stellantis
Auburn Hills, MI
The Project Quality Manager – PRS is a program-oriented leadership role responsible for defining, integrating, and executing the quality strategy across the full propulsion system program…
Added 3 mins ago
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Program Manager – DOE National Laboratory Capital Building Programs
AECOM
New York, NY
- $250,000 to $300,000 USD / year
AECOM seeks an experienced Program Manager to lead multidisciplinary teams delivering complex engineering, design, and infrastructure projects for U.S. Department of Energy (DOE) national…
Added 3 mins ago
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Program Manager – DOE National Laboratory Capital Building Programs
AECOM
Boston, MA
- $250,000 to $300,000 USD / year
AECOM seeks an experienced Program Manager to lead multidisciplinary teams delivering complex engineering, design, and infrastructure projects for U.S. Department of Energy (DOE) national…
Added 3 mins ago
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Program Manager – DOE National Laboratory Capital Building Programs
AECOM
Bloomfield, NJ
- $250,000 to $300,000 USD / year
AECOM seeks an experienced Program Manager to lead multidisciplinary teams delivering complex engineering, design, and infrastructure projects for U.S. Department of Energy (DOE) national…
Added 3 mins ago
VV
Interim Dean, Student Services (Counseling)
Victor Valley Community College
Victorville, CA
- $147,288 to $207,240 USD / year
- Assumes full management responsibility for all Student Services Division programs, services, and activities focused on the attraction, retention, and academic success for students; areas…
Added 4 mins ago
Maintenance Supervisor
Hawthorne Residential Partners
Palm Coast, FL
Minimum of 3 years’ experience in apartment maintenance or a skilled trade such as HVAC, plumbing, or electrical. Prior supervisory or lead technician experience strongly preferred.
Added 4 mins ago
Staff Electrical E&C Project Manager - Power, Project Execution
Williams WPC-I, LLC.
United States
You will independently handle relatively complex facilities engineering assignments and lead multiple large-scale generation projects with a relentless focus on safety, efficiency, and…
Added 4 mins ago
Senior E&C Project Manager - Power, Project Execution
Williams WPC-I, LLC.
United States
As a Senior E&C Project Manager, you’ll lead moderate-to-large-scale power generation initiatives where technical complexity meets strategic impact. Your expertise in PLC/Stage-Gate…
Added 5 mins ago
RC
HR Technology Manager
Ryan Companies US Inc
United States
- $136,400 to $170,500 USD / year
The HCM Program Manager will manage the continued development and implementation of Ryan’s Human Capital Management (HCM) program, Workday. This role involves collaborating with…
Added 7 mins ago
TT
Assistant Director of Public Policy
Trying Together
Pittsburgh, PA
- $61,000 to $70,000 USD / year
…functional supervision for the public policy team, guiding management of grant deliverables, tracking, and workflows in close partnership with the Director, and serving as departmental lead…
Added 7 mins ago
DI
Portfolio Lead, Messaging
Dentsu International Americas, LLC
Remote, United States
- $125,500 to $150,000 USD / year
Reporting to the SVP, Messaging Delivery Lead, provides guidance and leadership support to cross-functional digital marketing delivery teams, proactively identifies or clarifies challenges,…
Added 7 mins ago
Senior Associate, Project Manager Campaign Delivery | Retail Bank
Capital One
McLean, VA · Wilmington, DE
Project or program management experience collaborating across broad groups of cross-functional stakeholders
Added 7 mins ago
Compensation & Benefits Manager
Enterprise Electrical
Houston, TX
Strong project management, change management, communication,
Added 7 mins ago
Sr. IT Associate
Leadership Conference Education Fund
Washington, DC
Conduct select project management initiatives for system implementation and upgrades.
Added 7 mins ago
CO
Drainage Operations and Maintenance III
City of Austin
United States
- $30.5 USD / hour
Ability to work and occasionally lead activities in storm water management facilities; reconstruction/rehabilitation/maintenance.
Added 8 mins ago
Plant Manager
Sika AG
Versailles, KY
Lead the plant safety culture by actively advancing Sika SAFE principles, ensuring compliance with safety rules and procedures, and driving progress toward annual safety objectives.
Added 8 mins ago
Fire Sprinkler Manager
Summit Fire Protection
Iowa City, IA
The purpose of the Fire Sprinkler Manager position is to provide oversight of the overall management, operations, and financial performance for the assigned Sprinkler department(s).…
Added 8 mins ago
Senior Program Manager, Spares and RMA Supply Chain Architecture
Google
Atlanta, GA
8 years of experience in program or project management.
Added 9 mins ago
Principal Product Manager – Technical, Financial Systems (P2P & O2C Convergence), Finance Technology
Amazon.com Services LLC
Bellevue, WA
- 8+ years of product or program management, product marketing, business development or technology experience

Kforce

Total Customer Experience Project Manager

Vancouver, WA, United States

$38 to $50 USD / hour

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Job details

Pay: $38 to $50 USD / hour
Experience: 5+ years of experience in Customer Experience (CX), Program Management, Product Management, UX, or a related software/technology environment
Posting language: English
Posted: Nov 5, 2026

Original job description

Kforce is immediately adding a full-time TCE Project Manager in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Vancouver, WA.

Summary:

The Total Customer Experience (TCE) Program Manager is responsible for defining, evaluating, and optimizing the end-to-end customer experience across the software, applications, services, and connected ecosystems throughout the product lifecycle-from concept and design through development, launch, support, updates, and ongoing optimization.

This role serves as the customer advocate and experience champion, ensuring every customer interaction is intuitive, seamless, consistent, and valuable. The TCE Program Manager partners closely with Product Management, UX, Engineering, Quality, Marketing, Customer Support, and Operations teams to identify experience friction, drive improvements, and establish best-in-class customer journeys.

The role combines customer empathy, journey mapping, program leadership, and data-driven decision making to improve customer engagement, onboarding success, adoption, retention, supportability, and overall business outcomes.

5+ years of experience in Customer Experience (CX), Program Management, Product Management, UX, or a related software/technology environment
Demonstrated experience owning or improving end-to-end customer journeys across software, applications, digital services, or connected products
Strong understanding of customer experience principles, including onboarding, usability, adoption, engagement, retention, support, and lifecycle optimization
Experience developing customer journey maps and identifying friction points, failure scenarios, edge cases, and opportunities to improve customer effort and time-to-value
Proven ability to lead complex, cross-functional programs involving Product Management, UX, Engineering, Quality, Marketing, Operations, and Customer Support
Experience conducting customer experience, product readiness, usability, or launch-readiness reviews throughout the product development lifecycle
Ability to translate customer needs and insights into actionable product, process, and experience improvements
Experience defining and tracking customer experience KPIs such as NPS, Customer Effort Score (CES), activation, onboarding completion, adoption, engagement, retention, and support success
Strong analytical and data-driven decision-making skills with experience using customer feedback and performance metrics to prioritize improvements
Excellent communication, stakeholder management, facilitation, and influencing skills across technical and non-technical teams
Strong understanding of digital support, troubleshooting, self-service, authentication, upgrades, connectivity, and recovery experiences
Ability to manage multiple initiatives, establish experience standards and governance, and drive measurable improvements in customer satisfaction and product experience

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.

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