Jobs in the United States

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Early Childhood Site Supervisor
Neighborhood House
Portland, OR
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BB
Leader in Training
Blue Bottle Coffee
Los Angeles, CA
- $23 USD / hour
Familiarity with online collaboration and organization tools, including Google Docs
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Applications Engineer
Onterris Payroll, LLC
Remote, United States
Utilize process engineering principals and Onterris tools to design the treatment solution that meets or exceeds the customers effluent targets.
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2027 Spring Co-Op, Development Engineer
Biomet Microfixation, LLC
Jacksonville, FL
Demonstrates advanced problem solving skills through the use of quality and statistical tools
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Director, Field Service Execution
TriMark USA
Tampa, FL · Atlanta, GA · Orlando, FL
Proficiency with service management systems, reporting tools, and Microsoft Office; strong commu
Added 1 min ago
CO
Human Resources Coordinator - Training and Development
City of San Luis
San Luis, AZ
- $21.84 USD / hour
Use assessment tools to identify potential skills within the workforce.
Added 1 min ago
Electrical Mechanical Technician
C&W FACILITY SERVICES INC.
IL
· Must have working knowledge of the following topics: using hand / power tools, precision alignment, rigging, pipefitting, welding, blueprint reading, mathematics, and Preventive /…
Added 1 min ago
Desktop Support Services
Cushman & Wakefield U.S., Inc.
MO
Added 1 min ago
Regional Facility Manager
Cushman & Wakefield U.S., Inc.
PA
…efficiency as well as the identification of industry trends and tools that would contribute to our operational excellence…
Added 1 min ago
Research Scientist - Rubber & Plastisols
Henkel group
Madison Heights · Madison Heights, MI, MI
Knowledge and experience with DOE or other experiment designing tools
Added 1 min ago
Rental Coordinator
EquipmentShare
Odessa, TX
Added 1 min ago
ZC
Senior Product Designer I
Zip Co Limited
United States
- $134,000 to $150,000 USD / year
Your approach will be centered around managing AI tools thoughtfully and help define how we use AI to research, prototype, validate, ship and scale product experiences.
Added 1 min ago
B
Groundskeeper - Villa Toscana Apartments - Phoenix, AZ
Bryten
Phoenix, AZ
- $18 USD / hour
Operating landscaping equipment, power tools, and vehicles safely and effectively
Added 1 min ago
GA
Main Shop Service Advisor | Commission-Based - Hyundai of Kirkland
Gee Automotive Companies
Kirkland, WA
- $80,000 to $150,000 USD / year
Modern Facilities: Our state-of-the-art service department is equipped with the latest tools and technology to help you succeed
Added 1 min ago
Learning & Develop Consultant Senior
International Motors, LLC
Lisle, IL
…translate complex information into practical learning, sales tools and reinforcement that sellers can use in the flow of work. You will help shape onboarding, major product launches and…
Added 2 mins ago
REGIONAL DIRECTOR OF ACADEMICS
The Greater Cincinnati School Application Consortium
OH
Monitor instructional effectiveness and student progress using tools and strategies gained through professional development
Added 2 mins ago
VR
Warehouse Crew
Vail Resorts
Breckenridge, CO
- $20 USD / hour
Willingness to work with warehouse functions and tools - we'll train you!
Added 2 mins ago
VR
Warehouse Worker
Vail Resorts
Vail, CO
- $20 USD / hour
Willingness to work with warehouse functions and tools - we'll train you!
Added 2 mins ago
NL
Program Associate
NYU Langone Health
New York, NY
- $43,656.26 to $57,876 USD / year
Organizes and maintains fidelity tracking tools and protocols.
Added 2 mins ago
Product Analyst, Agent Source, Travel Experience & Commerce
BCD
United States
Familiar with design tools (Figma, Sketch) and analytics platforms
Added 2 mins ago
Director, Medicaid Compliance
Sun Life Financial (U.S.) Services Company, Inc.
Remote, United States
Proficiency with Microsoft Office applications and experience using artificial intelligence, data visualization, and business intelligence tools in a responsible and compliant manner.
Added 2 mins ago
Enterprise Account Executive, Media Intelligence
Muck Rack
Remote, United States
Familiarity with tools such as Salesforce, LinkedIn Sales Navigator, Gong, CPQ systems, Slack, and Google Workspace, with a willingness to quickly learn new technologies
Added 2 mins ago
BCBA
ACES
Round Rock, TX
…BCBAs through career growth, strong clinical support, and the tools they need to help children and families…
Added 2 mins ago
Software Engineer (SEMATS)
DCS Corporation
Niceville, FL, FL
The Software Engineer/Developer will support the Air Force SEEK EAGLE Office and Weapon Agile Release Team.
Added 2 mins ago
TM
Senior Director, Marketing & Communications
The Marine Mammal Center
Sausalito, CA
- $133,120 to $145,590 USD / year

Kforce

Tech Lead Architect Service Cloud

Needham Heights, MA, United States

$87 to $95 USD / hour

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Job details

Pay: $87 to $95 USD / hour
Experience: 10+ years of experience in Salesforce development, technical architecture, or enterprise CRM implementations
Posting language: English
Posted: Nov 2, 2026

Original job description

Kforce has a client in need of a Tech Lead Architect Service Cloud in Needham Heights, MA.

Responsibilities:

Serve as the technical lead and architect for enterprise Salesforce Service Cloud, providing hands-on development and architectural direction
Design and enhance case management, Omni-Channel routing, entitlements, milestones, escalations, Knowledge, and Service Console capabilities
Lead digital customer engagement solutions including email-to-case, web and in-app messaging, and Experience Cloud self-service
Architect integrations between Salesforce and contact center, telephony, ticketing, warranty, commerce, order management, and other enterprise platforms
Design scalable Salesforce solutions for high-volume environments, including data models, sharing, security, and integration patterns
Lead multi-country and multi-region Service Cloud implementations, including localization, routing, queues, and regional support processes
Establish development and architecture standards while determining appropriate use of native Salesforce functionality versus custom solutions
Oversee technical delivery from Salesforce partners, systems integrators, and contractors while transitioning platform ownership to internal engineering teams
Build and mentor Salesforce engineering talent through code reviews, technical design guidance, and hands-on collaboration
Establish standards for CI/CD, automated testing, release management, monitoring, logging, incident response, and root-cause analysis
Drive responsible use of AI-assisted engineering tools across development, testing, debugging, and technical support
Implement strong security practices for customer data, access controls, integrations, and AI-enabled functionality
Partner with product, operations, and engineering teams to prioritize platform enhancements while maintaining performance, scalability, and reliability
10+ years of experience in Salesforce development, technical architecture, or enterprise CRM implementations
Senior or lead-level experience with Salesforce Service Cloud, Apex, Lightning Web Components, and Flow
Deep knowledge of case management, Omni-Channel, entitlements and milestones, email-to-case, Knowledge, and Service Console
Experience architecting enterprise Salesforce solutions across multiple business units, countries, or regions
Strong integration experience using REST APIs, Platform Events, Change Data Capture, Queueable Apex, Batch Apex, and scheduled processing
Experience with enterprise middleware such as Oracle Integration Cloud or comparable integration platforms
Strong understanding of Salesforce governor limits, bulkification, scalable data models, sharing architecture, and platform security
Experience integrating Service Cloud with contact center, CCaaS, telephony, commerce, or related enterprise platforms
Experience leading Salesforce partners, systems integrators, or contractor teams and providing technical architecture governance
Strong experience with CI/CD, production monitoring, incident management, release governance, and automated testing
Hands-on experience using AI development tools such as GitHub Copilot, Claude, Cursor, or Agentforce for Developers
Experience mentoring and developing Salesforce engineers in a technical leadership capacity
Experience with Experience Cloud, digital messaging, multilingual environments, Copado, or multi-region Salesforce implementations is preferred
Strong communication skills with the ability to work effectively across technical and business teams

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.

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More about this job

Skills

Salesforce
Case management
Data models
Architecture regulations
CI/CD
Test automation
Incident response
Root cause analysis
Debugging
Technical support
API development
Oracle
GitHub
Coaching
Leadership
Communication skills

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