Jobs in the United States

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Practice Manager - Primary Care - FT - Days - West Pines MOB
Memorial Primary Care West
United States
…contracts and vendor relations. Determines and justifies needs for systems/equipment/supplies purchases, monitors usage, and oversees proper working order and/or stock supplies.Supports…
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GD
Systems Technician II (NOC)
General Dynamics Information Technology
Bossier City, LA
- $21.25 to $28.75 USD / hour
…enterprise operations center (or NOC) through monitoring, managing systems and networks using advanced technologies, and ITSM…
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VP of Design and User Experience
Cengage Group
New Orleans, LA
Establish scalable build systems and governance models, incorporating AI-assisted prototyping, accessibility checks, and personalization engines to ensure consistency and quality.
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Sr Director, Royalty and Product Finance Management (Remote)
Cengage Group
New Orleans, LA
…lifecycle, ensuring precise and auditable details in Cengage’s systems. The director manages accurate metadata feeds to external sites and product marketing forms sent to resellers. They…
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M
Counselor
MTC
New Orleans, LA
- $43,888 USD / year
…documentation, case notes and records using CIS, as well as other systems of…
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Instructor, Clinical Medical Assistant
MTC
New Orleans, LA
Participate in student assessment panels, perform required documentation and evaluation using CIS (Center Information System) and other documentation systems.
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Sr Software Engineer
Cengage Group
New Orleans, LA
Partner with colleagues in Portfolio to modernize key editorial support systems
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Senior Enterprise Engineer - Salesforce Platform (EAA - STP)
Coinbase
Baton Rouge, LA
…Salesforce with pricing, contracting, and downstream finance systems. You'll join a small, high-ownership engineering team that partners closely with Sales Operations, Account Management,…
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ServiceNow Platform Administrator
ASM Research, An Accenture Federal Services Company
Baton Rouge, LA
4-6 years of experience in information technology, systems administration or other IT related field.
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AR
Documentation Specialist
ASM Research, An Accenture Federal Services Company
Baton Rouge, LA
- $36.06 to $40.87 USD / hour
Capable of learning various computer applications and systems related to the documentation materials.
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ServiceNow- ServiceNow Moveworks AI Architect Manager - Tech Cons - Open Location
EY
New Orleans, LA · Baton Rouge, LA
In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such…
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ServiceNow - ServiceNow IT Service Management (ITSM) Manager- Tech Cons - Open Location
EY
Baton Rouge, LA · New Orleans, LA
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD)
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Sr Software Engineer - Cloud Automation & AI Systems
Oracle
Baton Rouge, LA
- $89,200 to $209,500 USD / year
Software Engineer 3 – Cloud Automation & AI Systems
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Associate Application Developer AWS - 2027
IBM
BATON ROUGE, LA
As an Associate Application Developer at IBM, you'll help organizations transform how they serve customers, improve operations, and accelerate digital innovation through modern applications…
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SQA Tester (Remote)
GovCIO
Baton Rouge, LA
Experience testing Veterans Health Information Systems and Technology Architecture (VistA), Graphical User Interface (GUI) applications and Section 508
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Senior Product Manager (Remote)
GovCIO
Baton Rouge, LA
…with the ability to navigate complex enterprise healthcare…
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O
Senior Core Infrastructure Engineer- Nashville,TN
Oracle
Baton Rouge, LA
- $79,200 to $209,500 USD / year
…efficiency, concurrency, latency, and throughput for production systems operating at cloud…
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Account Management Director, Advanced Therapies (Cell and Gene Therapy)
Fujifilm
Baton Rouge, LA
Drive disciplined execution: Maintain accurate forecasts, pipeline hygiene, and stage conversion; keep systems and leadership current with data‑driven updates and risks/mitigations.
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Business Development Director, Advanced Therapies (Cell and Gene Therapy)
Fujifilm
Baton Rouge, LA
Be accountable and data-driven: Keep systems and leadership current with pipeline health, forecast accuracy, and customer insights.
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West Coast Business Development Director, Advanced Therapies (Cell and Gene Therapy)
Fujifilm
Baton Rouge, LA
Be accountable and data-driven: Keep systems and leadership current with pipeline health, forecast accuracy, and customer insights.
Added just now
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Senior Databricks Engineer
Pacific Northwest National Laboratory
Baton Rouge, LA
- $133,100 USD / year
…data lakehouse that powers analytics and reporting across PNNL systems. This role will focus on delivering governed, reliable, and performant data products - especially for ERP and other…
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Business Consulting- Order to Cash (O2C) - Manager - Open Location
EY
Baton Rouge, LA · New Orleans, LA
A bachelor's degree in Accounting, Finance, Business, Information Systems, Supply Chain, or a related field.
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Associate Director, Clinical Pharmacology
Bausch + Lomb
Baton Rouge, LA
…exposureresponse analysis, population PK, PBPK, and quantitative systems pharmacology where…
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Software Engineering, Team Manager
Pearson
Baton Rouge, LA
…three opportunities across Vue Testing Services, OnVue Exam Developer and Test Delivery in United States. You will combine people leadership, delivery oversight, technical judgement and…
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Senior Project Manager- Life Sciences Research Services
Oracle
Baton Rouge, LA
- $81,700 to $166,100 USD / year
Strong business systems aptitude with experience leveraging enterprise project management, financial management, reporting, and business intelligence platforms to support operational…

Kforce

Tech Lead Architect Service Cloud

Needham Heights, MA, United States

$87 to $95 USD / hour

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Job details

Pay: $87 to $95 USD / hour
Experience: 10+ years of experience in Salesforce development, technical architecture, or enterprise CRM implementations
Posting language: English
Posted: Nov 2, 2026

Original job description

Kforce has a client in need of a Tech Lead Architect Service Cloud in Needham Heights, MA.

Responsibilities:

Serve as the technical lead and architect for enterprise Salesforce Service Cloud, providing hands-on development and architectural direction
Design and enhance case management, Omni-Channel routing, entitlements, milestones, escalations, Knowledge, and Service Console capabilities
Lead digital customer engagement solutions including email-to-case, web and in-app messaging, and Experience Cloud self-service
Architect integrations between Salesforce and contact center, telephony, ticketing, warranty, commerce, order management, and other enterprise platforms
Design scalable Salesforce solutions for high-volume environments, including data models, sharing, security, and integration patterns
Lead multi-country and multi-region Service Cloud implementations, including localization, routing, queues, and regional support processes
Establish development and architecture standards while determining appropriate use of native Salesforce functionality versus custom solutions
Oversee technical delivery from Salesforce partners, systems integrators, and contractors while transitioning platform ownership to internal engineering teams
Build and mentor Salesforce engineering talent through code reviews, technical design guidance, and hands-on collaboration
Establish standards for CI/CD, automated testing, release management, monitoring, logging, incident response, and root-cause analysis
Drive responsible use of AI-assisted engineering tools across development, testing, debugging, and technical support
Implement strong security practices for customer data, access controls, integrations, and AI-enabled functionality
Partner with product, operations, and engineering teams to prioritize platform enhancements while maintaining performance, scalability, and reliability
10+ years of experience in Salesforce development, technical architecture, or enterprise CRM implementations
Senior or lead-level experience with Salesforce Service Cloud, Apex, Lightning Web Components, and Flow
Deep knowledge of case management, Omni-Channel, entitlements and milestones, email-to-case, Knowledge, and Service Console
Experience architecting enterprise Salesforce solutions across multiple business units, countries, or regions
Strong integration experience using REST APIs, Platform Events, Change Data Capture, Queueable Apex, Batch Apex, and scheduled processing
Experience with enterprise middleware such as Oracle Integration Cloud or comparable integration platforms
Strong understanding of Salesforce governor limits, bulkification, scalable data models, sharing architecture, and platform security
Experience integrating Service Cloud with contact center, CCaaS, telephony, commerce, or related enterprise platforms
Experience leading Salesforce partners, systems integrators, or contractor teams and providing technical architecture governance
Strong experience with CI/CD, production monitoring, incident management, release governance, and automated testing
Hands-on experience using AI development tools such as GitHub Copilot, Claude, Cursor, or Agentforce for Developers
Experience mentoring and developing Salesforce engineers in a technical leadership capacity
Experience with Experience Cloud, digital messaging, multilingual environments, Copado, or multi-region Salesforce implementations is preferred
Strong communication skills with the ability to work effectively across technical and business teams

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.

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More about this job

Skills

Salesforce
Case management
Data models
Architecture regulations
CI/CD
Test automation
Incident response
Root cause analysis
Debugging
Technical support
API development
Oracle
GitHub
Coaching
Leadership
Communication skills

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