Jobs in the United States

25+ jobs

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Added 2 mins ago
J
Global Portfolio Communications Coordinator
United States
- $35 USD / hour
Maintain and updates R&D Distribution List using Salesforce, Marketing Cloud
Added 2 mins ago
Assistant Director
Guidepost Montessori
Hillsboro, OR
Experience working with Salesforce/CRM and billing software
Added 2 mins ago
Senior Commercial Operations Analyst - Endoscopy
Boston Scientific
Marlborough, MA
Experience with Tableau or Power BI and Salesforce.
Added 5 mins ago
LEAD Technician Field Manager 2028 (Mark Rogers)
LG Electronics
TX · Farmers Branch, TX
· Experience with Salesforce case management and KPIs required.
Added 6 mins ago
KC
Associate Customer Service Representative, B2C
Kohler Co.
KOHLER, WI
- $20 USD / hour
Effectively use Customer Care Center (3C) technology (i.e., Salesforce CRM, kohler.com, SAP, Microsoft Teams, Outlook Email, SharePoint, Verint Schedules, and Workbrain) and all other…
Added 6 mins ago
Inside Sales Representative
Auctane
Austin, TX
Added 8 mins ago
RH
Software Engineering Manager
Robert Half
Eden Prairie, MN
- $47.5 to $55 USD / hour
Familiarity with MuleSoft, Salesforce configuration, and Salesforce development.
Added 8 mins ago
SI
Sales Development Representative, NimbleRx
Swoop.com, Inc.
Remote, United States
- $42,000 USD / year
Maintain accurate records of prospect interactions, track progress, and update lead statuses in our CRM (Customer Relationship Management) system, Salesforce.
Added 8 mins ago
Account Manager
AVI-SPL
Rock Hill, SC
Added 9 mins ago
C
Sales VP - EDI & Interoperability
Cotiviti
United States
- $147,000 to $192,000 USD / year
Experience with sales CRMs (e.g. Salesforce, MS Dynamics, etc.).
Added 9 mins ago
Design Supervisor
Floor and Decor Outlets of America, Inc.
New Port Richey, FL
Responsible for understanding and utilizing design applications i.e.; Salesforce, proprietary Online Design Appointment Scheduler, MyProject, James Martin, and HousPro.
Added 10 mins ago
Design Supervisor
Floor and Decor Outlets of America, Inc.
Greensboro, NC
Responsible for understanding and utilizing design applications i.e.; Salesforce, proprietary Online Design Appointment Scheduler, MyProject, James Martin, and HousPro.
Added 10 mins ago
Design Supervisor
Floor and Decor Outlets of America, Inc.
Utica, MI
Responsible for understanding and utilizing design applications i.e.; Salesforce, proprietary Online Design Appointment Scheduler, MyProject, James Martin, and HousPro.
Added 10 mins ago
Design Supervisor
Floor and Decor Outlets of America, Inc.
Lowell, AR
Responsible for understanding and utilizing design applications i.e.; Salesforce, proprietary Online Design Appointment Scheduler, MyProject, James Martin, and HousPro.
Added 10 mins ago
Provider Partnerships Associate (Territory Sales)
Nourish
Rockford, IL
Track activity, pipeline, and account performance in Salesforce
Added 15 mins ago
Sr. Manager, Global Distributed Marketing
Hyatt
Chicago, IL
· Experience with Braze, Salesforce Marketing Cloud, Adobe Campaign or similar enterprise platforms.
Added 17 mins ago
E
Vice President, Marketing - Encourage
Encoura
Remote, United States
- $170,000 to $190,000 USD / year
Manage systems optimization through Salesforce CRM and MarketingCloud
Added 18 mins ago
Physician Liaison
Henry Investment Group
Flower Mound, TX
Proficiency in Salesforce (CRM) system, preferred.
Added 19 mins ago
II
Jr. Analyst, Customer Order Execution
Ingredion Incorporated (Corporate)
Tulsa, OK
- $54,200 to $72,266.67 USD / year
Added 20 mins ago
Email Coordinator
The University of Texas at Austin
United States
Assist the Annual Giving team with Salesforce CRM campaign builds and campaign tracking through appeal codes and reports.
Added 20 mins ago
Data Management Technician
The University of Texas at Austin
AUSTIN, TX
Works with Electronic Health Record and related systems (e.g., Trayt, Athena, 8x8, Welnity, REDCap, Salesforce).
Added 20 mins ago
Account Manager
ALLIED WASTE SERVICES OF NORTH AMERICA, LLC
Pleasant Grove, UT
Utilizes Salesforce on a daily basis, schedules and documents all activities such as calls, meetings and proposals.
Added 20 mins ago
Account Manager
ALLIED WASTE SERVICES OF NORTH AMERICA, LLC
Ogden, UT
Utilizes Salesforce on a daily basis, schedules and documents all activities such as calls, meetings and proposals.
Added 22 mins ago
Commercial Strategy & Analytics Manager
Industrious
Remote, United States
…this quarter's number still holds. You pull fresh data from Salesforce and Looker, reconcile it against what Snowflake is telling you, and start testing whether a slowdown you're seeing in…
Added 24 mins ago
Territory Manager, Diabetes (Phoenix Valley)
USA-MiniMed Distribution Corp. 1018
Virtual, AZ
Capture healthcare professional engagements via Salesforce in a timely and accurate manner.

Kforce

Tech Lead Architect Service Cloud

Needham Heights, MA, United States

$87 to $95 USD / hour

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Job details

Pay: $87 to $95 USD / hour
Experience: 10+ years of experience in Salesforce development, technical architecture, or enterprise CRM implementations
Posting language: English
Posted: Nov 2, 2026

Original job description

Kforce has a client in need of a Tech Lead Architect Service Cloud in Needham Heights, MA.

Responsibilities:

Serve as the technical lead and architect for enterprise Salesforce Service Cloud, providing hands-on development and architectural direction
Design and enhance case management, Omni-Channel routing, entitlements, milestones, escalations, Knowledge, and Service Console capabilities
Lead digital customer engagement solutions including email-to-case, web and in-app messaging, and Experience Cloud self-service
Architect integrations between Salesforce and contact center, telephony, ticketing, warranty, commerce, order management, and other enterprise platforms
Design scalable Salesforce solutions for high-volume environments, including data models, sharing, security, and integration patterns
Lead multi-country and multi-region Service Cloud implementations, including localization, routing, queues, and regional support processes
Establish development and architecture standards while determining appropriate use of native Salesforce functionality versus custom solutions
Oversee technical delivery from Salesforce partners, systems integrators, and contractors while transitioning platform ownership to internal engineering teams
Build and mentor Salesforce engineering talent through code reviews, technical design guidance, and hands-on collaboration
Establish standards for CI/CD, automated testing, release management, monitoring, logging, incident response, and root-cause analysis
Drive responsible use of AI-assisted engineering tools across development, testing, debugging, and technical support
Implement strong security practices for customer data, access controls, integrations, and AI-enabled functionality
Partner with product, operations, and engineering teams to prioritize platform enhancements while maintaining performance, scalability, and reliability
10+ years of experience in Salesforce development, technical architecture, or enterprise CRM implementations
Senior or lead-level experience with Salesforce Service Cloud, Apex, Lightning Web Components, and Flow
Deep knowledge of case management, Omni-Channel, entitlements and milestones, email-to-case, Knowledge, and Service Console
Experience architecting enterprise Salesforce solutions across multiple business units, countries, or regions
Strong integration experience using REST APIs, Platform Events, Change Data Capture, Queueable Apex, Batch Apex, and scheduled processing
Experience with enterprise middleware such as Oracle Integration Cloud or comparable integration platforms
Strong understanding of Salesforce governor limits, bulkification, scalable data models, sharing architecture, and platform security
Experience integrating Service Cloud with contact center, CCaaS, telephony, commerce, or related enterprise platforms
Experience leading Salesforce partners, systems integrators, or contractor teams and providing technical architecture governance
Strong experience with CI/CD, production monitoring, incident management, release governance, and automated testing
Hands-on experience using AI development tools such as GitHub Copilot, Claude, Cursor, or Agentforce for Developers
Experience mentoring and developing Salesforce engineers in a technical leadership capacity
Experience with Experience Cloud, digital messaging, multilingual environments, Copado, or multi-region Salesforce implementations is preferred
Strong communication skills with the ability to work effectively across technical and business teams

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.

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More about this job

Skills

Salesforce
Case management
Data models
Architecture regulations
CI/CD
Test automation
Incident response
Root cause analysis
Debugging
Technical support
API development
Oracle
GitHub
Coaching
Leadership
Communication skills

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